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Brookside Multicare Nursing Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    My father lost his leg to this place because of poor care. Fun fact, we couldn't sue them either. Never trust a nursing rehab with barbed wire around the place!

  • ★★★★★ a month ago

    The dishwashers down in the kitchen one wears a toupee.Chubby guy. Another one very rude mouthed are now stalking my face book page. They say very hurtful things to me continually. Like two high school boys.They mock the patients to. Very very bad impression they left on me and my family. What kind of people does this place have working for them?

  • ★★★★★ 11 months ago

    Avalon Gardens Health Cere and Rehabilitation Center is the most patient centered, family oriented facility with skillful clinicians poised to meet the needs of all individuals irrespective of their medical conditions. If you want the best social support, nursing care and active physical rehabilitation then Avalon Gardens Health Care Center is the place to be.

  • ★★★★★ a year ago

    If you love your family member never ever send them here. The nurses aids act like its a social setting, they're rude to the patients, they don't keep a eye on their patients, this place is loaded with mold its ghetto and no one cleans . I have a patient here who called our private company to keep her company there and it took them two hrs to clean up her diarrhea that was all over her, our company is not legally allowed to touch her because were not trach trained. But these nurses and staff don't care and they laugh at the patients here n their disabilities. I'm honestly shocked this place isn't shut down yet! This place is a disgrace!! Wear a mask if u do come! But just don't. People have died here n all the nurses can do is point fingers. They've already been under investigation multiple times. Its a shame. There's only a few nurses here that are decent and that's few n far in between!

  • ★★★★★ a year ago

    I had my sister in Avalon for rehab and all was fine at first. They put on a real good front. I raved about how good thier PT department was . Then after a couple of months all had changed. They stoped her PT and instead gave her what they call "Open Gym" which consisted of my sister being wheeled down to the open gym to start at the four walls and wheeling her back. She complained about pain in her colon area for over a week (prior to her admittance she had a mass removed from her colin which staff was awear of). I asked several times if my sister was having bowel movements and they would tell me yes it was charted she had one yesterday or she had one this morning. I walk in her room the next morning to find her projectile vomiting and again assured me everything was fine she has been having regular bowel movments. I told them I wanted her sent out to the hospital.They told me that if the family chose to send her that it was against medical advice and that thier doctor was not authorizing the transfer. My wife then called SCPD who responded with the EMT's. the nursing supervisor informed the EMT's that if the family chose to send her then she (my sister) would not be allowed to return to thier facility. The EMT informed the policeman of this and the police requested to talk on the phone with the Doctor. After 5 minutes the nurse supervisor returned only to say she could not get a hold of the Doctor. The police informed the staff that that would be an illegal eviction and she had the rite to medical treatment and that she was going to the hospital right away.The police told me if later on I wanted my sister to return to Avalon and they give me a hard time I was to call them right away.(I didn't of course). At the hospital they ran test and found that she had a urine infection and that she was impacted and could have died. I now have my sister in a much better facility where her legal rights are exercised and she gets great care.This facility so needs to be shut down so that others won't suffer a similar near death expirrience. Also I would come visit her at 10Am only to find her breakfast sitting there untouched because no one would feed her. Don't these people have even a touch of humanity in them? I don't treat my dog that way!

About Brookside Multicare Nursing Center

General Information

Legal Business NameAvalon Gardens Rehab And Health Care Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 12, 1978 (39 years)
Capacity353
Residents342
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brookside Multicare Nursing Center

Brookside Multicare Nursing Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

December 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that a working call system is available in each resident's room or bathroom and bathing area.

June 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brookside Multicare Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
99.4%
99.4%
99.4%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
98.2%
100.0%
98.8%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.8%
53.4%
58.0%
59.5%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.9%
32.4%
33.4%
32.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
42.6%
28.4%
19.2%
25.1%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
26.2%
24.4%
26.5%
23.5%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
28.9%
23.7%
23.0%
20.2%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
2.1%
3.4%
1.2%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
6.7%
3.7%
3.1%
4.8%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
6.8%
7.8%
4.1%
4.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
21.2%
25.7%
20.7%
26.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.2%
1.8%
1.8%
2.4%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.1%
3.0%
2.5%
2.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
1.5%
1.2%
0.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
5.6%
5.8%
3.4%
4.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.2%
91.9%
86.8%
92.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.8%
89.5%
89.5%
89.5%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
83.6%
77.1%
67.6%
70.4%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
5.2%
12.6%
13.5%
9.0%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
4.8%
2.9%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
2.4%
2.7%
3.4%
1.1%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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