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St James Rehab & Health Care Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    About one and half years ago we had to look for a facility for mom because we were unable to care for her medical needs at home. During her stay, many of the staff members have become like family to us. They genuinely care about her well-being. We are so thankful that we know she is in good hands!

  • ★★★★★ 5 months ago

    My mother has been a resident at this facility for nearly a year and a half. I am there 5 to 7 times a week at all times of the day. I have never had an issue or seen inappropriate care at this facility. The staff is very attentive and have addressed every concern I have ever had with my mother. She is treated with kindness and respect. They all know her by name and go out of their way to make her feel as at home as possible. The Urban Zen program and their wholistic approach to care has been a blessing to my mom. They seek out her strengths and capabilities and seek to help her build them despite her disabilities. The facility is always clean and there are staff around all the time. I know a lot of them by name and they know mine. I would recommend this facility without hesitation.

  • ★★★★★ a month ago

    they only type on here that they want to discuss complaints, when you try to get anyone on the phone or face to face they run and hide. When you do catch them in person they are extremely rude and push you on your way.

  • ★★★★★ 2 months ago

    My father was in this facility after surgery and mild stroke. While in facility he developed aspirated pneumonia, suffered significant weight loss, had allergic reaction to antibiotic which was listed on hospital papers as such and had bed sores even though we requested daily skin checks. The place is filthy and my father was left in soiled undergarments. The wait for someone to come assist in changing him was ridiculous. Our family was so frustrated with the poor level of care that we decided to get him out of there. While trying to get him out of this place, his condition deteriorated. Eventually someone ordered morphine for pain without consulting our family which in my opinion shouldn' t be given to someone with aspirated pneumonia. Only days after morphine he died.

  • ★★★★★ 5 months ago

    DO NOT admit your loved one to St. James Rehabilitation, not unless you plan on staying with them 24 hours a day. This facility employs some of the worst health care givers I have ever seen. Their nursing and medication team are un-responsive, rude and incapable of common human kindness (they have become immune to their surroundings). They don't even try to hide it. They roll their eyes at the patients and families. They do not show up to a nurse call button for long periods of time, if at all. Blatantly ignore a patient's right in front of them while having their own personal conversations. My 79 year old mom who was admitted due to a fractured pelvis, could not stand or walk on her own, pressed the call button because she had to go to the bathroom and nobody responded. So my 81 year father who was there visiting her lifted her out of bed and took her to the bathroom, she felt faint and my father tried to get help and again the nurse never came in. My mom fainted into my dad's arms. An aide came in and went to get the nurse, she finally showed up and when they took her blood pressure it was 80 over 53. Another nurse came in about 20 minutes later to recheck her BP and it was slowly coming back up. An hour later my mom need the bathroom again, and once again nobody was around. My dad had to take her in the bathroom again, she had a major accident all over her room, bed and bathroom. I showed up at exactly this time to find the nurse chatting away at the nurse desk ignoring the call light, when I asked her why my dad was in the bathroom taking care of my mom and she was not, given she had fainted an hour earlier (mind you this is twice in 2 hours) her response to me was that she "didn't hear the call button and that an aide came in to see what was going on". The nurse never came back into the room, my mom proceeded to violently vomit and it was up to me and my dad to hold her head and grab for buckets and towels, had we not been there my mom would have choked on her own vomit. I finally had to call 911 myself to get her to the hospital. When the paramedics arrived they asked where are the nurses? They could not believe how bad the diarrhea and the vomiting was. Clearly there was something wrong. One of paramedics went to the nurse's station to ask for another bucket for my mom because the vomiting wasn't stopping and her response was "sorry we do not have another one". Here is the worst, they told the EMTs that they would not release her and that if they took her it would AMA (Against Medical Advise). The paramedics were appalled, truly astonished at the lack of patient care. At the hospital my mom was diagnosed with C. Diff and Pneumonia........ DO NOT BE FOOLED BY THE 4 MILLION DOLLAR UPGRADE TO THEIR FACILITY, ALL THAT WILL GET YOU IS A WATERFALL, NICE FLOORING AND PRETTY WALLS. IT DOES NOT GET YOU THE CARE YOU NEED FOR YOUR LOVED ONE. THEY SHOULD HAVE SPENT THEIR MONEY ON TRAINING THEIR STAFF ON HUMAN COMPASSION AND HIRE ACTUAL CARE GIVERS. I noticed that in previous low reviews the hospital has responded with their justification of this reviews, by saying we would like to address this with you. Don't buy into this either, this is their attempt to show readers of the reviews that they will look into it. They will not.

About St James Rehab & Health Care Center

General Information

Legal Business NameSt James Operating LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 29, 1970 (48 years)
Capacity230
Residents207
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St James Rehab & Health Care Center

St James Rehab & Health Care Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St James Rehab & Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
4hr 15min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.4%
96.6%
96.6%
96.6%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
100.0%
99.4%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.1%
72.7%
70.4%
66.7%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.3%
24.2%
22.2%
21.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.2%
16.8%
18.1%
19.5%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
13.0%
14.6%
4.6%
2.5%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
6.5%
9.9%
7.8%
9.4%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
14.6%
4.7%
1.9%
2.1%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
9.3%
9.2%
10.3%
6.8%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
8.9%
7.4%
3.9%
6.3%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
2.6%
0.7%
0.7%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
3.1%
4.6%
1.9%
0.6%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.0%
2.6%
1.3%
0.6%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
4.0%
3.5%
3.8%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.3%
3.9%
2.6%
2.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.8%
81.2%
85.8%
86.8%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
74.6%
74.6%
74.6%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
79.8%
73.8%
68.4%
70.7%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
22.5%
20.9%
9.3%
5.0%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
2.3%
2.8%
1.9%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.7%
1.3%
0.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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