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St James Rehab & Health Care Center

  1. Skilled Nursing Home Facilities
  2. New York
  3. St James Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Beth Huppert
    ★★★★★ 7 months ago

    My mother is currently at St. James and raves about all of the activities and her quality of care. She adores the staff and shares that they check in on her frequently asking if she needs anything. My sister and her husband visit daily and have also found the staff to be attentive and very caring. My father was at St. James too but, has since been welcomed home to be with Our Lord and Savior. Many of the staff attended his wake and showed such genuine concern for my mother as they had been together for 63 years. Thank you for taking care of the best parents a person could ask for! You are a blessing to our family!

  • Laura Pug
    ★★★★★ 2 months ago

    I worked here for many years as an aide taking care of the residents. It was very very understaffed, so much I had to leave. I feel bad for any person that has to stay there and thinks they will be helped in a timely fashion. your call bell will be answered after they help the other hundred people they have been assigned to.

  • Paradise Unknown
    ★★★★★ 3 months ago

    Anyone thinking of dropping their loved ones off at the care of St. James Rehab is strongly encouraged to do their homework and look into this place. However, don't take my word for it, if you feel comfortable with their services, all the more power to you, but our family did not, and we encountered a very dangerous, exploitative, and negligent situation when my grandmother was under their care these past few weeks. This place is a business with a staff that is either not adequately equipped to care for its patients, or does everything it can to get the most of you and your insurance company's pocket. Much of the staff seems either cannot be bothered to help or will circumvent a question. I've never been so disgusted with a care facility in all of my life and am horrified by the conditions, care, exploitation, and manipulation by SJR. Do not be fooled by the decor of the lobby, this place is unethical and I am surprised this place has not been in several lawsuits for malpractice. Upon my several visits to my grandmother, I found many patients being neglected, nodding off in the hallway unattended for a half-hour or more, or being left outside, and ignored in the 2019 summer heat. My grandmother is 87 years old and spent nearly 3 weeks here after being discharged from Stony Brook Hospital following a bout with pneumonia. She was originally at Atria Assisted Living, who are not a rehabilitation facility, and it seemed like she got more attention and care by their small medical staff there, which is unbelievable to me. We wanted to get our grandmother out of this place at the 1.5 week mark, but kept getting strung along by SJR's staff, who in fact messed up her daily medication to the where she could have been killed (her blood pressure dropped dangerously low as a result) They kept trying to convince us to keep her there, but were doing nothing to stimulate her or work with her. My grandmother is a friendly, easy-going lady and the staff could care less but to let her rot in their beds. Every time I went to visit her, it felt more like a hospice than a rehabilitation center. Admittedly, they did help her bathe, and feed her, and a few times got her on an exercise bike, but I have never seen my grandmother so weak in my entire life, it was upsetting to our entire family, especially since they would not let us release her even though we knew she would be much better off at Atria. The food at the rehab center was absolutely disgusting and not nutrient-rich at all - how do you expect to heal your patients when you cannot even provide them an adequate meal? Admittedly, no one expects a 5-star meal at these sorts of places, but I saw the decline of her health from the food they were giving her, especially since both myself and my mom went there separately to give her either a home-cooked meal or a fresh one. The cook at this place could not even get her a hamburger but instead was forced to eat some sort of processed slop. The people who run this place are absolutely crooked in ways I haven't experienced in a long time. The front end and reception was nice, but it felt like a smokescreen. They quite literally held my grandmother hostage until we had enough and wheeled her out ourselves. Furthermore, they forced medical supplies on us that we already had. We did not ask for these. This place is a crooked cash-crop that will drain your Medicare until they are satisfied. We will be writing a letter to the state, and I encourage anyone else who has had a run-in with this place to do the same. More than likely, whoever runs their Google review page will attempt to write a professional rebuttal about meeting with the staff or director and coming to a solution but we do not want any of that, nor do we want any sort of recompense. We just want your facility to get its nonsense straight and give other people the care that my grandmother did not get, and leave us alone with the several phonecalls about releasing my grandmother back to where she was comfortable, respected, and taken care of. Shame on all of you. - John

  • Stacy Hoare
    ★★★★★ 5 months ago

    My father was put here for rehabilitation after a double stroke,. They put him in a wheel chair and left him there for 3 hours with severe spine issues. They put him in a room with a man that was extremely ill. Next thing we knew my father went from a hopeful recovery to deathly ill with the same symptoms his roomate had. Quickly My father had severe infections thru out his body and b4 I knew it I was saying good bye to him and watching my father take his last breath. So unnerving that he looked so good in the hospital and then was put here and now just like that he passed away 2 1/2 weeks ago. Extremely under staffed but the 1 star is because my mother said the employees that were there, for the most part, were pleasant. It will haunt myself and my family knowing that this roomate was so sick and they put my nicely recovering father in with him. Its not the roommates fault of course, its the rehabs fault. So disturbed by the whole thing and it disgusts me.

  • Donald Youngner
    ★★★★★ 2 months ago

    10 years ago my wife had two strokes and since then she has been in many rehab centers for various things. I can count the good ones on one hand that I would go back to and one of them is St James. I'll start off by saying no place is perfect but the quality and dedication of the staff is top notch. They take amazing care of Mary and now recently diagnosed with dementia Mary can be difficult at times but they seem to handle things with ease. The rooms are good it's not a resort accommodations by any means and it not supposed to be. They have many activities mostly geared to the elderly but my wife still enjoyed what they had to offer. They have music therapy that Mary enjoys hosted by Dani who sings and plays guitar and piano. He has a following and all the ladies love him including my wife - lol The P/T O/T was done every day except Sat/Sun and I could see the improvements although slow. Please remember that when your at St James make the best of your P/T and O/T because you only have a 100 days then after that you must leave or make arrangements to stay which is going to be expensive. When it comes to meals speak up if you don't like something they will always help you get a meal you can enjoy. Often when I was visiting with Mary I thought I wish I had what she was eating. Concerns: I noticed many residents had dementia and I was surprised to find out they are allowed to roam around freely in wheelchairs. At times Mary had to wait for 30 to 45 for aides to help her to bed or take her to the bathroom. With so many people on the same floor, I find it surprising that they only have one bathroom for patients that would need lift assistant. My wife needs two people to help her and sometimes finding that extra person can be a time-consuming process to wait for. My wife was in St James for a urinary infection and during her time here she also developed a fungus under her breast which was treated but should have never happened if they had been washing her correctly. Also, I have to watch to make sure they are changing her regularly as well. The best advice I can give anyone is trying to have as many family members take a turns to visit your loved one. Also when you see something wrong say something this support team goes a long way in keeping things in line and help heal as well.

About St James Rehab & Health Care Center

General Information

Legal Business NameSt James Operating LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 29, 1970 (50 years)
Capacity230
Residents221
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St James Rehab & Health Care Center

St James Rehab & Health Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St James Rehab & Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.6%
98.8%
98.8%
98.8%
96.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
99.4%
98.7%
97.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.2%
62.7%
60.2%
67.4%
51.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.9%
23.6%
26.1%
27.1%
15.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.6%
15.3%
19.4%
15.5%
16.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose ability to move independently worsened
3.8%
5.7%
6.4%
4.3%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antipsychotic medication
9.2%
12.9%
10.1%
9.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose need for help with daily activities has increased
14.1%
12.9%
9.6%
13.6%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who lose too much weight
6.1%
9.3%
7.3%
7.1%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of high risk long-stay residents with pressure ulcers
4.4%
2.9%
4.2%
2.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.0%
0.6%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who have depressive symptoms
1.9%
3.9%
3.2%
3.1%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a urinary tract infection
2.5%
1.9%
4.5%
5.5%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
3.2%
3.7%
2.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.2%
1.3%
1.3%
3.7%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.2%
79.5%
79.8%
76.2%
81.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.6%
82.0%
81.8%
81.8%
83.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.7%
66.5%
73.2%
70.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who made improvements in function
5.9%
8.0%
8.2%
6.6%
9.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.0%
0.0%
0.7%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.9%
0.8%
0.9%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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