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Carmel Richmond Healthcare And Rehab Center

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Reviews
Overall Rating 4.3 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    Most of the staff who attended to my husband's care were responsive and compassionate. He was in 3 different facilities in the past 12 months due to health problems. The facility was clean. My husband and I both felt this was the best rehab he has been to. The food?? I think it would be better if there were more options for each meal. From the admissions staff and on, we were pleased. Thank you.

  • ★★★★★ 3 weeks ago

    Reading these reviews I still experience the same pride I did so many years ago when I was an employee there. Biggest & really only complaint I can see is the food which I always thought was excellent. Especially in comparison to other institutional foods. Always thought of Carmel as my finishing school & they did a great job.

  • ★★★★★ a week ago

    Amazing staff & very clean / I Feel that the staff needs more floor coverage for sure

  • ★★★★★ 2 years ago

    The place gets one star because the everyday staff were very nice and professional. However the social worker was simply awful with a miserable personality and made numerous mistakes with my 90 year old mother. She was hard to communicate with and seemed to have her own personal agenda. They relied on dated doctor's reports and made terrible decisions in my view. In addition I didn't care for how they represented my mother's physical status with Medicare after less than 4 weeks. As a result she was prematurely not covered by Medicare costing the family thousands of dollars even though theoretically she was entitled to as much as 100 days. I feel that they threw my mother under the bus and there was no support from the administration when I objected. I would never recommend this place.

  • ★★★★★ 3 years ago

    Had a family member stay there. Not crazy about the food but the staff was amazing. They were very kind and concerned. The place was also well kept and clean.

About Carmel Richmond Healthcare And Rehab Center

General Information

Legal Business NameCarmel Richmond Nursing Home Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1976 (42 years)
Capacity300
Residents297
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Carmel Richmond Healthcare And Rehab Center

Carmel Richmond Healthcare And Rehab Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 17, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Carmel Richmond Healthcare And Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
99.2%
99.2%
99.2%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
97.4%
96.9%
95.7%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.7%
51.7%
47.4%
50.0%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.4%
19.7%
17.9%
17.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.2%
29.5%
25.1%
15.3%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
10.6%
11.0%
10.9%
12.6%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
4.9%
5.7%
6.3%
9.6%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
1.9%
3.0%
1.2%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
4.2%
10.0%
5.3%
5.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
5.6%
8.9%
4.9%
5.3%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
1.8%
0.9%
0.5%
1.3%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
0.9%
1.3%
0.4%
0.9%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
1.3%
0.9%
0.9%
1.3%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
3.4%
1.2%
2.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.4%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.2%
81.4%
79.3%
76.3%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
84.2%
84.2%
84.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.3%
69.5%
67.1%
68.0%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
3.0%
3.7%
4.0%
3.6%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.8%
1.8%
1.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.4%
0.6%
0.2%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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