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Clove Lakes Health Care And Rehabilitation Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • ★★★★★ in the last week

    My grandfather was in the care of Clove Lakes for the last couple years of his life. My entire family and I cannot thank the staff enough for the love and support he received while with them. Any time we would visit his room was always tidy, he was cleaned and dressed properly, and he was in good spirits. He loved to tell us stories about the friends he had made there or why we couldn't visit with him too long because he had an activity or party to attend. (The activities/parties he was going to were set up at Clove Lakes, by the staff) Knowing he genuinely was enjoying himself is something we were worried about in the beginning because Grandpa had issues in the past with accepting any help. If you have a loved one that requires round the clock attention or assistance please do not hesitate to send them here!

  • ★★★★★ 8 months ago

    My mom was at Clove Lake for the last 2 months of her life. Although some of the rooms need updating, the quality of care was outstanding. My father was in another home on Staten Island that was rated higher and we had nothing but problems with the care there. At Clove Lake the staff was attentive and caring. You can't teach someone to care, they either have it or they don't and Clove Lake seems to nourish that type of culture. One additional nice thing is that it is right off the highway, so it makes visiting someone there that much easier (especially if you do not live on the island. I highly recommend this facility if you are looking for one on Staten Island.

  • ★★★★★ 6 months ago

    My mom spent almost two months at Clove Lakes after surgery to repair a broken hip due to a fall. The admission process from the hospital was seamless even though I was unable to be there at the time because of work. My mother's room was clean upon arrival and was kept that way throughout. I visited during meals several times and the menu was varied and the food tray was set up nicely. My mom is a picky eater but she ate everything brought with few exceptions. Staff brought sandwiches and snacks in the evenings which was a pleasant surprise. Physical and occupational therapy began immediately and my mother seemed stronger and was walking with a walker with noticeable improvement after the first week. The social services department and the SS Director Megan was available and always willing to help. The direct care staff (nursing and support) was wonderful and though some staff members took more initiative than others all staff members were responsive when approached for assistance. I spent Christmas and New Years Eve at Clove Lakes and was so grateful to recreation and the employees who put together special events to make the holiday season meaningful and special for residents and their families. A special acknowledgement for the administrator Ms. L. Senk who demonstrates care for all the residents, who knows every aspect of every job in the facility, and who knows how to problem solve. I have witnessed her go above and beyond to make herself available to all families if the need arises. My mother is 81 years old, has emphysema, aortic stenosis, osteoporosis and dementia. Her overall physical condition had been declining prior to the fall and we were trying to address her health issues one by one while she was at home. Clove Lakes improved her baseline and with follow up care arranged by Heather, the discharge social worker, we will pick up where they left off. A special shout out (in alphabetical order) to Alana, Barbara, Jackie, Louise, Melissa and Natalya!

  • ★★★★★ 2 weeks ago

    Dad started rehab recently so far he's getting a little better but first day wasn't great tho he was in his bed freezing with only one blanket & a/c pumping..

  • ★★★★★ a year ago

    They take Excellent care of My Mom....She is improving so much

About Clove Lakes Health Care And Rehabilitation Center

General Information

Legal Business NameClove Lakes Health Care And Rehabilitation Center Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 25, 1969 ()
Capacity576
Residents503
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasParti

Ratings for Clove Lakes Health Care And Rehabilitation Center

Clove Lakes Health Care And Rehabilitation Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

September 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Clove Lakes Health Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 45min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.7%
92.5%
92.5%
92.5%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.7%
83.8%
81.6%
81.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.0%
52.9%
57.4%
48.0%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.4%
24.9%
23.0%
23.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.9%
17.9%
17.9%
11.9%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
14.9%
15.7%
16.7%
18.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
9.9%
9.8%
8.5%
10.2%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
2.1%
2.1%
1.9%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
2.4%
3.1%
2.3%
2.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
10.4%
10.4%
8.7%
7.5%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
24.3%
23.4%
17.7%
18.1%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
7.3%
4.8%
6.8%
8.2%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
1.2%
1.5%
2.0%
1.5%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.5%
2.8%
2.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.4%
1.2%
1.5%
1.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.1%
65.0%
64.3%
61.2%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
46.3%
68.3%
68.3%
68.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
93.0%
92.6%
94.9%
97.3%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
6.6%
5.5%
4.2%
4.5%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.8%
1.6%
0.7%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
2.2%
1.9%
1.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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