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Ramapo Manor Ctr For Rehab & Nursing

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Robert Grilli
    ★★★★★ in the last week

    I am so glad that I made the choice to come to the The Willows for my rehabilitation. After brain surgery I needed several weeks of physical, swallowing and speech therapy. At The Willows I received excellent and compassionate care from all members of the staff. My room was comfortable and always kept clean, there were plenty of activities and pleasant surroundings for my family to visit me in. I am very grateful to The Willows for putting me on the path to recovery.

  • Hani Moubarek
    ★★★★★ a month ago

    If you care about your loved one DO NOT send them there. My mom had a hip replacement surgery and went through 2 weeks of rehab at Helen Hayes and was walking perfectly fine. I thought I'd send her to this facility for post acute rehab to make sure she is back in shape before going home. She spent one night there and called me in the morning frantically asking me to take her away from that place. She received no care, no medicine, no walker (and they would not let me leave her walker in there) all night, and in the morning both her legs were swollen and suffered pains in her arms probably from aides mishandling her. The staff there were not helpful the moment I told them I want her out. They would not send her scripts to the pharmacy nor arrange for a transport. They gave me the number of a shoddy medical transport service who asked me to pay him cash to get my mom back home although she is covered by insurance. Their "in house doctor" never showed up and my mom's condition was deteriorating as time goes. I had to call an ambulance to transfer to Good Sam where they found out she had an infection. They basically ruined 2 weeks of post surgery rehab in one night.

  • Lori Feil
    ★★★★★ 7 months ago

    My 21 year old daughter stayed at Ramapo Manor Center for Rehabilitation and Nursing for 3 months. She has a TBI. I was so pleased with the treatment she received while she was there. The place is extremely neat and clean. The food is amazing. Everyone there has a smile on their face, from the front desk, the nurses, aides to the therapists. Jonathan, the Director of Concierge greets you when you come and makes sure that you have everything you need. He is basically the "fix it" guy. If you have a problem or need something he is your man. The nurses are all so nice and extremely patient, as are all of the aides. A few patients are extremely demanding and mean to the staff and I wondered how they all stayed so nice, I don't think I could have. Dale is part of the activities team (they are all young and full of energy). He is such a great guy. He came to my daughter's room to bring her to the many activities that are offered there. My daughter enjoyed bingo, painting, coloring, disco bowling, balloon volleyball, glee club, massages, crafts, cooking class, parties, and so much more. The therapists are also amazing. Lauren is a speech therapist and a really sweet person. She worked closely with my daughter and also became friends with her. The physical therapists got my daughter walking with minimal help, helped her use a walker, helped her to stand, sit, get into bed and out and gave her the confidence to stand tall and to be proud of her accomplishments. Her occupational therapists helped my daughter to do everyday tasks like brush her teeth, get dressed, wash herself, feed herself, brush her hair, etc. You just don't realize how much help someone needs or what they need to learn until you see the therapists in action and how far your loved one progresses. There were many tears on my part when we left because I felt like I was leaving my family. I appreciate each and every person at Ramapo that entered my daughter's life. My daughter's aide "my favorite", as she called my daughter and my daughter called her, treated my daughter as if she were her own. She is truly a loving and caring woman. The social worker Tara was always there to help, she's friendly and always smiling. Now that my daughter is home, I really miss everyone even more because I realize how much they did for my daughter. I know this is long but I truly having nothing but praise for Ramapo Manor and all the people that work there. Thank you so much for taking such good care of my daughter!

  • Lisa Russo
    ★★★★★ 11 months ago

    My mom was at Ramapo for a little over two weeks, the Director of Concierge Jonathon greeted us immediately. He explained everything to us, and answered any questions we had, he really made my mom's recovery easy and he was always available for any questions that we had. He would always greet us with a smile numerous times a day and see if he could help us in anyway. The attending physician Dr. Shaw was knowledgable, kind and a very helpful doctor. The Occupational and Physical Therapy departments were EXCELLENT!!!! The nurses also were very knowledgeable and helpful as well. We enjoyed the atrium very much, I commented to many people that I felt like we were in a hotel! I would definitely recommend Ramapo Manor to everyone!!!

  • John Niblo
    ★★★★★ 7 months ago

    I found staff extremely friendly, capable and compassionate. I want to thank the aides, nurses and administers and therapists who worked with me to regain my strength and good health. I am deeply indebted to all of you. I am amazed at how much you can tolerate from what I can only describe as unfriendly patients. Generally food is fair to good, but not hot enough. Again, I thank you all.

About Ramapo Manor Ctr For Rehab & Nursing

General Information

Legal Business NameRamapo Manor Nursing Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity203
Residents172
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ramapo Manor Ctr For Rehab & Nursing

Ramapo Manor Ctr For Rehab & Nursing was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

February 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ramapo Manor Ctr For Rehab & Nursing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
4hr 20min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.0%
94.8%
94.8%
94.8%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
98.7%
99.3%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.2%
46.7%
44.2%
52.5%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.3%
14.6%
14.7%
13.1%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.3%
26.0%
25.9%
25.1%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
16.4%
14.2%
13.4%
13.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
27.6%
14.5%
12.3%
26.8%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.8%
0.0%
0.0%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
5.8%
7.0%
10.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
12.1%
9.8%
7.4%
10.2%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.8%
2.1%
0.0%
0.7%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
4.5%
2.6%
1.4%
1.4%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
2.2%
1.3%
1.4%
1.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
3.9%
3.1%
1.0%
3.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.1%
98.2%
98.6%
98.7%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
93.6%
93.6%
93.6%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
36.1%
34.8%
38.8%
40.9%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
0.9%
0.6%
1.7%
1.6%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
2.5%
1.3%
1.9%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.0%
0.3%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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