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Van Duyn Center For Rehabilitation And Nursing

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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    This place deserves a zero. My mother is being treated in such an inhumane way. Calls to the nurses station go unanswered. Request for bathroom assistance take hours more often than not. When they can not get there on a timely basis to take her to the rest room, they allow her to sit in her waste for hours. Complaints go unanswered. There is no accountability at this place. Do not send a loved one here. I wish the health department could shut this place down.

  • ★★★★★ 2 months ago

    I had to mark a star in order to post, otherwise I would not have. There is no category for minus stars. I would not recommend this place to my enemies, much less my friends. Call buttons go unanswered,; no assistance for hours on end; food service does not follow orders for those who need assistance eating and those who cannot feed themselves do not get fed; residents who need assistance bathing do not get bathed; shower room has feces and dirty laundry on floor and room is generally filthy; residents who receive laxatives get no assistance to bathroom and must lay in their own waste for hours at a time; residents receive wrong medications and nurses will not disclose what medications they are giving; some meals have bugs in the food; there are numerous codes for residents falling daily and some codes do not get answered by staff for 30 minutes or more; floor is left unattended for hours at a time at night, and the list goes on and on. There are some staff that care and try to help but they are overwhelmed and outnumbered by those who do nothing. The place is greatly understaffed and has become a human warehouse and a death trap. This place needs a Health Department investigation regarding conditions and resident abuse.

  • ★★★★★ 4 months ago

    This hospital does not deserve one star my mother in they are not changing her nor keeping her clean and because of it she now has sores they do nothing but keep it covered with a bandage that has not been changed in two days. I sit with my mother all day long they say every 2 hours she checked such a lie from 6 am to 6:30 pm one aide and that was at 2:30 pm then my mother asked to be discharged 6 times they refuse to release her awww well now time for them to play with her lawyer beware your loved ones are not taking care of here????

  • ★★★★★ 7 months ago

    Extremely poor service. Rude, No people skills. Need to Change the 80% of the head staff. You only get excuses from them. VAN DUYN needs to do THOROUGH background checks. I was not surprised when I saw a 1.7 rating. Should be minus 1. Fix it.

  • ★★★★★ 4 months ago

    Horrible service. Doesn't even deserve a star. Patients are NOT being taken care of properly. My grandmother will turn her light on for assistance because of needing to be changed. They left her sitting there for 5 and a Half hours after she clicked her button. So my mother and I have been coming up constantly to keep an eye on my grandmother. EVERY SINGLE TIME my grandmother needed to be changed they would make her sit there and when we went up to the nurse station and all of the nurses were standing up there laughing and talking. So now she got a bed sore. Another patient was yelling "please help me, I just need 5 mins" for almost an hour before he got help. My mother was getting frustrated and was tellin the nurses they need to come and do their job. One of the nurses came to the room and was getting rude to my mother trying to say they don't leave my grandmother sitting there and that this is a different shift that just came in. BUT my mom tried telling her that has been going on for a week or more now and that she wasn't allowed to talk to her unless the supervisor is present. And the nurse started getting in my moms face. Next, 6 other nurses all came in to get that one nurse and at this point the nurse is being extremely rude and so my mom started yelling at her and almost called her a name, but stopped herself. And another nurse said "oh did you just hear what she almost called you, that's fighting words" also we neeeded the supervisor to double check on my grandmother because she was bleeding from somewhere she should not be, and all the surpervisor said is "well that's not to bad so it's not that serious, it could just be from the nurses wiping to hard" however, it wasn't just specs of blood! At all. also the Weekend supervisor (Karen) who said she's only here every other weekend started yelling at my grandmother about her "complaining that she needs to be changed". Van Duyn Rehab Hospital needs to be investigated and repremanded. This is absolutely absurd and ridiculous service. Neglecting the patients and all of them giving attitude and getting in people's faces.

About Van Duyn Center For Rehabilitation And Nursing

General Information

Legal Business NameVdrnc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity513
Residents465
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Van Duyn Center For Rehabilitation And Nursing

Van Duyn Center For Rehabilitation And Nursing
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

October 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
GFewActual HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

June 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

February 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionPrevent a loss in range of motion among residents who entered the nursing home with a full range of motion, unless it is unavoidable due to residents clinical condition.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Van Duyn Center For Rehabilitation And Nursing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
25min
1hr 5min
ReportedExpected
RN
3hr 25min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.0%
95.7%
95.7%
95.7%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
97.8%
95.4%
94.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
69.3%
63.9%
64.5%
65.9%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.0%
10.9%
12.1%
13.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.5%
20.5%
18.0%
21.3%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
9.1%
11.2%
13.2%
14.2%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
20.7%
13.1%
18.0%
12.2%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
17.4%
13.3%
12.8%
13.9%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
7.1%
10.3%
7.9%
6.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
8.1%
6.0%
5.8%
4.5%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
5.1%
3.0%
2.6%
1.6%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
7.0%
5.4%
4.8%
4.5%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.2%
2.2%
3.1%
3.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
4.4%
4.3%
3.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.5%
2.2%
2.4%
1.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.8%
79.8%
82.0%
80.4%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.5%
78.9%
78.9%
78.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.1%
47.6%
44.5%
38.3%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
33.8%
34.7%
37.1%
38.4%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
0.7%
0.4%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.4%
1.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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