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Heritage Health Care Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • josh liebman
    ★★★★★ a month ago

    Had serious issues with staff, my father was here there after his 2nd stroke when we visited they were very nice and seemed compitant. This is were things went horribly wrong, my sister and I were on speaker phone talking to him and staff didn't realize we could hear on the phone as the nurse verbally abused a 75 year old man suffering after his 2nd stroke. Telling him to " shut up and take his meds" when he asked which medication they were giving him. We turned the car around and my sister tried talking to staff and left hysterical. We decided to get him out asap but unfortunately that wasn't quick enough cause someone stole his IPad. Really beyond disgusting and immoral.

  • Tommy Caruso
    ★★★★★ 7 months ago

    You do not want your loved ones to go here. My wife was brought there and it was simply a nightmare. Very short staffed and could not give attention to the residents. I often found my wife alone and they would put her in a wheelchair and leave her like that all day long. I also believe there were HIPPA Law Violations with certain employees. There were a few good employees but they were definitely in the minority. I have witnesses about what they did to my wife including keeping her isolated all day and simply ignoring her when ever she would ask for something. I seriously hope that you do research and do not put your loved ones here. My experience was horrible.

  • Colleen Soden
    ★★★★★ 4 months ago

    My mother Mary Carol Sweeney Ryan was diagnosed with brain and lung cancer on February 4th, 2017 at St Luke's Hospital in Utica, NY . She had Medicare and no private insurance. Her doctors told us she had about 6 months or maybe longer to live. The last release from the hospital forced us to send her to the only option medicaid pending long-term care facility, the Heritage Healthcare Center in Utica NY. PLEASE never send a loved one to this ill-equipped facility. The Center was filthy. I saw vomit on the carpet that wasn't cleaned during my time there. Residents looked uncared for and wandered the halls. She was transported around dinnertime and they didn't have an oxygen tank. The staff looked and finally found a machine that they said was equal to normal equipment. Her oxygen levels were never monitored. I did not see the normal water attachment. They put that on this apparatus after my Mom's nose was bleeding. My sister asked for wipes for my mother and they brought Clorox cleaning wipes. They had to be asked to change soiled sheets. We spoke to the administration multiple times about all the terrible care she received. They tried to explain that it is hard to get skilled staff, and this was their "B" team. The head of the facility gave me his word that he would turn things around and my mother would receive the attention and care she deserved. We were very concerned about my mother's nightly care and her best friend decided to spend the nights with her in her room. She found the same things happening. She found her nurse sleeping at the front desk when she was supposed to be administering meds to my mother. Judy requested a proper mask for the difficulty she had in breathing, a CPAC mask that could help her breathe. The nurse simply stated, "We don't have those." The morning of February 22, 2017 I came to her room minutes after my mom's best friend Judy left. My mother had no oxygen mask on and was flopping like a fish out of water nearly falling off her bed. I secured her mask and ran into the hallway stating I needed help in the room right away. The response was casual. The nurse that had seen what a terrible night she had and watching her current state told me "She is heading over to Faxton hospital at noon for a radiation treatment, her family is taking her." I couldn't believe what I was hearing. I even whispered to the nurse, "I think she is dying." NO RESPONSE, a small shrug, and then she left the room remarking how her shift was over. I asked the aides to please get the new nurse on duty and administer some sedatives and to please have the doctor on-call come right away. They stated the doctor would be in today or tomorrow. I demanded "Call the doctor now and tell him to come in NOW!! This is an emergency!" When I came back in the breathing was even worse. It was a combination of suffocating and drowning. I will never forget that sound. Never. My mom threw up her dose of morphine. I pushed again for something to help her, to sedate her. They didn't even have her on an IV and her breathing was so labored they couldn't get her to swallow the morphine. When I got back to the room my brother was still holding my mom's hand and I took off my shoes and climbed into bed with her. She seemed calmer. As I got closer I realized her chest wasn't rising and she wasn't breathing. I went into the hall to get the nurses /aides to see if she had passed, they came in and didn't know. They couldn't even tell us if she was dead. They had to call a nurse on a different floor to finally confirm what we feared. The last twelve hours of my mom's life was an unnecessary hell because she received terrible care. t has become clearer to me, in the months since she passed, that it was more than lack of resources, it was cruel for the staff to delay medications even at prescribed intervals to a woman that has severe chronic pain, a painful terminal illness and intense anxiety. My mother died 7 days after being admitted to this facility. We had been told to expect 6 months.

  • Kim McGowan
    ★★★★★ 6 months ago

    The staff is amazing!!!!!!!

  • Shivaji Gary
    ★★★★★ 2 weeks ago

About Heritage Health Care Center

General Information

Legal Business NameFaxton-Sunset St. Luke's Health Care Center Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 31, 1977 (41 years)
Capacity220
Residents149
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Health Care Center

Heritage Health Care Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

March 31, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 20min
ReportedExpected
CNA
1hr 25min
35min
ReportedExpected
LPN
20min
50min
ReportedExpected
RN
4hr 15min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

64.1%
84.1%
84.1%
84.1%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
57.4%
53.7%
57.1%
86.7%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.6%
47.6%
50.5%
59.8%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.1%
26.7%
30.6%
30.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.3%
30.4%
18.2%
20.6%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
27.0%
26.8%
26.0%
25.2%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
23.6%
29.6%
17.4%
23.7%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.9%
3.9%
6.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
11.7%
6.3%
8.2%
8.2%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
5.2%
7.7%
8.1%
4.1%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
0.7%
3.5%
2.7%
4.3%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
4.1%
4.8%
3.4%
2.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
3.5%
3.8%
3.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
3.4%
6.1%
6.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.7%
64.9%
73.1%
74.5%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
46.6%
53.2%
53.2%
53.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.4%
46.8%
52.6%
61.8%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
3.6%
11.8%
10.9%
8.5%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.2%
3.6%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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