Waterville Residential Care Center
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Reviews
Overall Rating 4.5 / 5.0 ★★★★★
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Michele Pilchen★★★★★ a year agoMy Mother (who is Deaf and communicates in ASL) had a hip replacement. We called their in patient physical therapy, since she also lives in Waterville, to see if they would take her. They told us they had a bed...and that they were arranging to visit her at the hospital she was at. After I told them she is Deaf and would require an ASL Interpreter, they literally blanked out. They wanted a person who worked in dietary to interpret for her. I asked they sub contract a professional interpreter and I was told that it would be a cost to them. I was told they didn't know if they would be comfortable using an interpreter (wouldn't they be MORE comfortable being able to communicate?!)... and after they researched how to hire an interpreter had more than one person call me back to say now.. that even though they had a bed for her and was about to meet her and she met the Medicare requirements.. all of a sudden they "couldn't meet her needs".. when I informed more than one person there they were in violation of the ADA, Title II they didn't even deny it. The people there have absolutely no idea, or even care to help anyone who is Deaf. They have no knowledge of their obligation to accommodate. They claim to care for their community, the same community my Mom has lived in for 40 years.. I guess you they care... unless you're Deaf. It's 2018, the ADA was passed over 20 years ago, pathetic!
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Mikayla Manner★★★★★ 2 years agoAmazing facility! You always feel welcomed and at home as soon as you walk through the door.
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Brooke Staelens★★★★★ 2 years agoLove this place!!! Love all the staff and residents.... they really make everyone feel part of the family ??
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gwen henry★★★★★ a year agoWonderful caring
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Chris Fryc★★★★★ 2 years ago
About Waterville Residential Care Center
General Information
| Legal Business Name | Legal Business Name Not Available |
| Ownership Type | For Profit - Partnership |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | January 1, 1977 (43 years) |
| Capacity | 92 |
| Residents | 85 |
| Percent Occupied | 92% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Waterville Residential Care Center
Waterville Residential Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
| Staff Rating |
| RN Staff Rating |
Overall Ratings of New York Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
September 25, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| D | Few | Potential for Harm | Complaint | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
June 16, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Provide housekeeping and maintenance services. |
| D | Few | Potential for Harm | Health Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| D | Few | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| D | Few | Potential for Harm | Health Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Health Inspection | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
| D | Few | Potential for Harm | Health Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| D | Few | Potential for Harm | Health Inspection | Allow residents the right to participate in the planning or revision of care and treatment. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waterville Residential Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 2hr 5min | 2hr 35min |
| Reported | Expected |
| CNA | |
| 45min | 35min |
| Reported | Expected |
| LPN | |
| 40min | 1hr |
| Reported | Expected |
| RN | |
| 3hr 25min | 4hr 10min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 20min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 100.0% | 98.8% | 98.8% | 98.8% | 96.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 88.8% | 89.2% | 95.0% | 92.7% | 95.6% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 64.3% | 64.5% | 57.7% | 57.1% | 51.3% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 26.2% | 26.8% | 26.6% | 26.2% | 15.5% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 21.6% | 23.1% | 14.3% | 23.0% | 16.6% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 14.7% | 20.0% | 19.2% | 20.8% | 12.8% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 11.8% | 19.0% | 13.2% | 7.7% | 13.7% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 7.5% | 7.2% | 5.1% | 2.4% | 6.4% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 1.9% | 1.7% | 3.7% | 7.0% | 6.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 1.5% | 1.5% | 1.6% | 0.0% | 3.5% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 7.5% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 1.2% | 7.2% | 5.0% | 1.2% | 3.1% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 5.0% | 4.8% | 3.8% | 1.2% | 2.8% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 2.2% | 1.1% | 1.0% | 1.0% | 1.4% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.7% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
Quality Measures for Short Stay Residents
| 67.4% | 73.8% | 77.5% | 63.6% | 81.9% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 87.0% | 81.0% | 81.0% | 81.0% | 83.3% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 72.9% | - | - | 79.7% | 69.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 13.5% | 25.0% | 9.7% | 11.8% | 9.4% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 0.0% | 0.0% | 9.5% | 3.4% | 1.7% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
| 3.7% | 0.0% | 0.0% | 0.0% | 0.8% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NY | U.S. |
