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The Grand Rehabilitation & Nursing At Queens

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Antonette Pindulic
    ★★★★★ a month ago

    Words cannot express how wonderful every single staff member was! The quality of care my mom received was second to none. This experience has assured me that if my mother needs further care, The Grand will be my first choice, I will recommend to anyone needing this service. Thank you all!! Well the above post still holds true as far as the care she received from the staff, however, once my mother was released the Social Workers job was done. I was given River Spring Health services as the agency who would be providing at home care for my mother and I got nothing but a run around. My mother has now been home for 3 1/2 weeks and still no service. I've had to find my own service, which meant starting the process all over. When I contacted the Social Workers at The Grand and explained the situation, they gave me no resolution at all. As a matter of fact, not one voice message was returned and the two times I spoke with someone, they advised me that they would look into it and nothing was done. The last telephone call I made I was told by the Social Worker that he would personally look into it and get back to me. That was a week ago.

  • Jen S
    ★★★★★ 2 weeks ago

    If your loved one is truly dependent on other people for every day basic functions and this is not the place for them. Simple things like assistance with going to the bathroom and getting dressed are like pulling teeth. They do not monitor the food intake of patients and if there is risk of death from dehydration, malnutrition, or insufficient amounts of oxygen there's a good chance this place could kill them. My aunt had to be rushed out of this place to the emergency room when family members came to visit.

  • Javier Fojo
    ★★★★★ a month ago

    Nice place

  • Wanda Crawford
    ★★★★★ a year ago

    The staff is friendly, the place is always very clean, and I never have to worry about my mother's safety or care. This is the best place she could be in her condition.

  • George Sherman
    ★★★★★ a year ago

    Extremely rude and unprofessional staff. Physical therapists don't appear competent and fail at precautions and effort. Staff seems to blame each other for mistakes. Not a safe place for patients. One of the worst facilities ever experienced.

About The Grand Rehabilitation & Nursing At Queens

General Information

Legal Business NameClearview Operating Co. LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity179
Residents165
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Grand Rehabilitation & Nursing At Queens

The Grand Rehabilitation & Nursing At Queens
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Grand Rehabilitation & Nursing At Queens require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 20min
2hr 35min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
5hr 20min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
97.9%
97.9%
97.9%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.2%
99.2%
99.2%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
46.4%
37.5%
53.7%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.8%
17.5%
11.2%
15.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.6%
14.1%
25.1%
9.9%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
13.8%
18.0%
18.3%
14.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
9.3%
13.0%
13.8%
14.0%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
5.7%
4.0%
6.0%
4.4%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
7.3%
10.6%
8.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
7.1%
4.2%
7.0%
5.7%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
35.3%
22.1%
37.3%
16.2%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
8.7%
3.2%
4.9%
0.8%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
1.6%
2.4%
1.6%
0.8%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
3.6%
2.4%
3.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.3%
88.8%
89.4%
83.8%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.1%
89.9%
89.9%
89.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.9%
65.6%
66.1%
60.8%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
14.9%
7.2%
7.9%
7.3%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
1.2%
2.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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