Elderwood At Williamsville

The person in charge of admissions is a nightmare to deal with. His name is Peter, I've tried reaching out to him at least a dozen times and left voicemail every time I called him. he didn't even have the decency to respond back to my calls. After trying to get ahold of her for literary two weeks, I finally decided to go in and talk to someone in person. Boy! What a disappointing experience, I had thought that going and seeing someone in person would be different, but I was wrong. When I went there I spoke with the assistant director for admissions, and I was assured that I will receive a call from him within two days. Guess what? He did the exact same thing that Peter did. He did not respond back to me after two days. I tried calling him to see what was going on, he did not respond to my calls and did not return my voicemail. The people who work here are the real definition of incompetents, I wonder how long have they been fooling around and getting away with this. I hope their incompetency will soon be revealed, and they will start doing the actual jobs. What a disappointing experience! Good luck if you don't belong to a certain group of people to get admitted here.

A facility filled with a staff and administration that truly care for your loved one. Our loved one was treated with kindness and love. Wherever we wheeled him there was always a staff member saying hello or giving him a fist bump! The activities provided were very good! There were so many different parties, performances, music of all kinds, games, that a resident had plenty of things to choose from. The PT staff was excellent!! And our social worker was caring and always took the time to listen to our family when we had questions or concerns. The patio was one of my father in law's favorite places to spend his spring and summer. What really impressed me was how the GM would sometimes help serve the residents their meals and knew each of their names. I would have given a 5 star but sometimes there wasn't enough aides on the weekend. I realize that's a common problem everywhere.

Unfortunately I have to give this place a 1 star rating in order to proceed with my review, but they don't deserve any stars in my families opinion. My grandmother was placed here a year ago and was treated absolutely horribly it was DISGUSTING how they treated her. My grandmother just recently passed and had her mind in tact until the very end thank god, but yet at the same time I wish she didn't have her mind in tact cause then she wouldn't have known how poorly she was treated. My grandmother was a fighter till the very end with the RUDE staff that was there. Don't get me wrong there were some good nurses and aides, but not many....maybe a handful that were decent and caring. I can't tell you how many times my grandmother wasn't given her lunch or dinner tray especially on Mother's Day, or they would take her to the bathroom and leave her on the toilet and not tell anyone when they left because their shift was over and she would sit there calling for help to get no-one. One time she sat there until her hospice nurse had come in and heard her crying. These aides and nurses mocked my grandmother, picked on her clothing, left her in puke and were just downright rude. My grandmother had congestive heart failure among a couple other things and she was especially treated poorly and was picked on in her final days of life which no-one should ever have to go through. I witnessed a couple of times while leaving for the night the aides in the hallway saying "how they were happy the person they were "caring" for went to bed early or that they were about to go to bed early" because they were so tired, but yet had enough energy to play on their phones and joke around. Who makes comments like that with a family walking by....they do because they don't care. We had a last family dinner for my grandmother there a couple weeks ago. My grandma kept telling the aides and nurses to go get some food because we had more than enough. The aides couldn't bring my grandmother her tray multiple times, but you better believe they had the balls to come down to our family gathering letting us know my grandmother told them to go get food and filled up plates and took off. I have NOTHING good to say about this place and I feel sorry for the people that are there for whatever the reason. I have reached out to an attorney about how she was treated it was so bad....not for the money aspect, but so they can be investigated for how they treat the people there. There is a special place in hell for people like these and I truly hope karma returns the favor one day and they get treated with the same disrespect when they are in that situation. To the handful of nurses and aides that actually treated my grandmother with respect and as a human being.....I truly thank you and wish you nothing but the best in life.

While the facility does need to be updated aesthetically, it's what's inside that counts. The residents here are quite happy with everything going on in this facility. In the past year we made note that Elderwood at Williamsville went from a 3 star facility to a 4 star facility. I had asked why they weren't a higher star facility and found out that it's because they take on patients that are more medically complex than other facilities. Having worked in health care myself, I do know that this is true. Pain levels, UTI's, wounds, etc. The Therapy Team here is absolutely amazing. You could not ask for a better Department! The activities offered here are fantastic. They've had several family fun days, where people from the Community are invited to participate in -- best part is, they're all free. I'm very pleased with Elderwood at Williamsville.