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Elderwood At Williamsville

  1. Skilled Nursing Home Facilities
  2. New York
  3. Williamsville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Bruce Middleton
    ★★★★★ in the last week

    The person in charge of admissions is a nightmare to deal with. His name is Peter, I've tried reaching out to him at least a dozen times and left voicemail every time I called him. he didn't even have the decency to respond back to my calls. After trying to get ahold of her for literary two weeks, I finally decided to go in and talk to someone in person. Boy! What a disappointing experience, I had thought that going and seeing someone in person would be different, but I was wrong. When I went there I spoke with the assistant director for admissions, and I was assured that I will receive a call from him within two days. Guess what? He did the exact same thing that Peter did. He did not respond back to me after two days. I tried calling him to see what was going on, he did not respond to my calls and did not return my voicemail. The people who work here are the real definition of incompetents, I wonder how long have they been fooling around and getting away with this. I hope their incompetency will soon be revealed, and they will start doing the actual jobs. What a disappointing experience! Good luck if you don't belong to a certain group of people to get admitted here.

  • Eileen Martin
    ★★★★★ 6 months ago

    A facility filled with a staff and administration that truly care for your loved one. Our loved one was treated with kindness and love. Wherever we wheeled him there was always a staff member saying hello or giving him a fist bump! The activities provided were very good! There were so many different parties, performances, music of all kinds, games, that a resident had plenty of things to choose from. The PT staff was excellent!! And our social worker was caring and always took the time to listen to our family when we had questions or concerns. The patio was one of my father in law's favorite places to spend his spring and summer. What really impressed me was how the GM would sometimes help serve the residents their meals and knew each of their names. I would have given a 5 star but sometimes there wasn't enough aides on the weekend. I realize that's a common problem everywhere.

  • Jillian Cirino
    ★★★★★ a month ago

    Unfortunately I have to give this place a 1 star rating in order to proceed with my review, but they don't deserve any stars in my families opinion. My grandmother was placed here a year ago and was treated absolutely horribly it was DISGUSTING how they treated her. My grandmother just recently passed and had her mind in tact until the very end thank god, but yet at the same time I wish she didn't have her mind in tact cause then she wouldn't have known how poorly she was treated. My grandmother was a fighter till the very end with the RUDE staff that was there. Don't get me wrong there were some good nurses and aides, but not many....maybe a handful that were decent and caring. I can't tell you how many times my grandmother wasn't given her lunch or dinner tray especially on Mother's Day, or they would take her to the bathroom and leave her on the toilet and not tell anyone when they left because their shift was over and she would sit there calling for help to get no-one. One time she sat there until her hospice nurse had come in and heard her crying. These aides and nurses mocked my grandmother, picked on her clothing, left her in puke and were just downright rude. My grandmother had congestive heart failure among a couple other things and she was especially treated poorly and was picked on in her final days of life which no-one should ever have to go through. I witnessed a couple of times while leaving for the night the aides in the hallway saying "how they were happy the person they were "caring" for went to bed early or that they were about to go to bed early" because they were so tired, but yet had enough energy to play on their phones and joke around. Who makes comments like that with a family walking by....they do because they don't care. We had a last family dinner for my grandmother there a couple weeks ago. My grandma kept telling the aides and nurses to go get some food because we had more than enough. The aides couldn't bring my grandmother her tray multiple times, but you better believe they had the balls to come down to our family gathering letting us know my grandmother told them to go get food and filled up plates and took off. I have NOTHING good to say about this place and I feel sorry for the people that are there for whatever the reason. I have reached out to an attorney about how she was treated it was so bad....not for the money aspect, but so they can be investigated for how they treat the people there. There is a special place in hell for people like these and I truly hope karma returns the favor one day and they get treated with the same disrespect when they are in that situation. To the handful of nurses and aides that actually treated my grandmother with respect and as a human being.....I truly thank you and wish you nothing but the best in life.

  • Ty K
    ★★★★★ 2 years ago

    While the facility does need to be updated aesthetically, it's what's inside that counts. The residents here are quite happy with everything going on in this facility. In the past year we made note that Elderwood at Williamsville went from a 3 star facility to a 4 star facility. I had asked why they weren't a higher star facility and found out that it's because they take on patients that are more medically complex than other facilities. Having worked in health care myself, I do know that this is true. Pain levels, UTI's, wounds, etc. The Therapy Team here is absolutely amazing. You could not ask for a better Department! The activities offered here are fantastic. They've had several family fun days, where people from the Community are invited to participate in -- best part is, they're all free. I'm very pleased with Elderwood at Williamsville.

  • dj Payton
    ★★★★★ a year ago

About Elderwood At Williamsville

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 9, 1971 (49 years)
Capacity200
Residents185
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Elderwood At Williamsville

Elderwood At Williamsville was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Elderwood At Williamsville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
55min
1hr 15min
ReportedExpected
RN
4hr 20min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.3%
97.2%
97.2%
97.2%
96.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
91.8%
94.0%
95.2%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.0%
93.0%
95.7%
98.3%
51.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.8%
14.1%
14.8%
18.0%
15.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.5%
25.9%
26.2%
18.4%
16.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose ability to move independently worsened
10.0%
11.5%
12.3%
11.9%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antipsychotic medication
13.7%
15.8%
14.2%
16.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose need for help with daily activities has increased
7.4%
8.3%
11.4%
4.3%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who lose too much weight
7.9%
8.9%
8.0%
5.0%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of high risk long-stay residents with pressure ulcers
6.2%
4.7%
4.7%
5.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who self-report moderate to severe pain
1.3%
0.6%
0.0%
0.0%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who have depressive symptoms
4.9%
4.8%
6.0%
5.5%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a urinary tract infection
2.4%
2.4%
1.8%
3.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
4.8%
3.8%
3.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.4%
2.4%
3.0%
1.8%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.7%
91.8%
87.9%
84.7%
81.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.4%
94.6%
94.6%
94.6%
83.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.8%
66.9%
59.8%
62.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who made improvements in function
4.5%
5.1%
8.9%
9.7%
9.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.8%
1.5%
1.6%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
1.3%
0.6%
0.9%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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