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Cold Springs Hills Ctr For Nursing And Rehab

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    This place is the most disgusting place I've ever seen. It smells like urine once you walk in. The staff is terrible, it takes them literally 1 hour to get to a patients room. My grand father is in this rehab right now and he hates it. He's not able to get up on his own, so when he needs to use the bathroom, he has to just do it on his bed and they come and clean him. The thing that I don't understand is that when he rung the bell, it took them 45 minutes just to get to his room and clean him. They were just socializing in the hall, on their phones doing absolutely nothing. There were 5 rooms including my grandpa's room, that had the lights going off and they just looked at it, and said "eh it can wait". This place is just in all words terrible.

  • ★★★★★ 3 months ago

    Not a awful place but one day my family member in Norwich she orderd a hamburger but when she received it no hamburger. Service was ok but In the lunch room she asked to go to the bathroom and after 40 minutes they take her. It wasn't a bad experience but could've been better

  • ★★★★★ 4 months ago

    If I could give it a minus rating, I would. My father was a patient in 2004 after a stroke. He also had Alzheimer's. Never at any time was I notified he was a patient, or when he passed away. They never returned phone calls when I questioned these things. Three weeks my father laid in the Nassau County Medical Examiner's Office, before the man who was on my father's medical records as his son(my brother passed in 1978)tried to bury him, which he didn't want. Thankfully an observant funeral director demanded he give her my phone number so she could speak with me. While a supervisor for AMR, the private ambulance company they used, I noticed awful problems with nursing care/communication there. This place killed my father. He had horrible decubitus ulcers and sepsis. Had I known he was a patient there, I would have flown in and brought him home to care for him. If I was still living in NY at that time, I would've been kicking their doors down. Never received a phone call or communication from administration.

  • ★★★★★ 11 months ago

    my father was at cold spring hill after surgery, on the vent unit to be weaned from the vent. I gave this place two star because of so many reasons the first one was they call us for meeting and they don't know what is going on with my father, I asked the condition of my father, weaning, what is the x-ray result ,and when he will stop wearing cervical collar? they told me x-ray of his neck was not done, and the list of medication they told me is totally different with what my father was getting i was upset and I approach the social worker she bypass most of my concerns she is not friendly at all. I asked her how many days medicare left she never answer me she was very rude. The supervisor Dian don't know any thing they trying to read the chart in the meeting. I insisted the doctor to speak with me the same day, and he went over the medication.immediately after the meeting i was upset I went to the nursing station and ask the charge nurse why the x-ray was not done? she said it was done i have the result, I got frustrated and i sent letter by e-mail to nursing president. I used to work in health care field i know how meetings suppose to go each discipline have to be in the meeting. Physical therapist was good with my father, some of the nurses are very good some have attitude. The CNA's gave my dad a good care but some times they don't have enough staff they are rushing to finish. the last thing i was not happy respiratory therapist my father suppose to be on trach during the day when i walk to the room he was still on the machine and i asked him why he said he is been waiting for respiratory therapist. I ask the nurse and she said she will ask respiratory therapist. in the evening you can't find nurse or respiratory therapist.I will never bring my family to this place it is always under staffed . I took my father to another facility.

  • ★★★★★ 9 months ago

    I'm only using a 1 star because I need to in order to give a review. My father is a patient in room 107 in the SeaCliff building tonight on Christmas Eve my mom went to visit him and found him with his head completely leaning over his trach, the trach bleeding out, and his facial coloring was changing. She immediately asked for help and was told "oh you're crazy" "you are over reacting he's fine" "you didn't see what you think you saw". She started having a panic attack and called me from his room. I called and asked to speak to the nursing supervisor. I was transferred to Lizette. She laughed when I asked to speak to the last person who repositioned him, when I asked her to call me back and she didn't take my number I asked to give it to her and she refused to take it. She hasn't let me communicate my issues to her she keeps speaking over me and when I told her that I heard her out without speaking and would appreciate if she could return the favor she responded with "Michelle how much longer do you want me to speak to you? How much more are of my time are you going to take up tonight?" Here I am thinking that I would get some help or assistance and instead I'm being laughed at and made to feel as though speaking to me about my father is an inconvenience to them on Christmas Eve. My mother is still there with my daughter who might I add is barely a teenager and they are both crying in my father's room because the nurses are speaking so negatively and so loudly of me that it can be heard all the down the hall in my father's room. I do not understand why anyone would act in such a way especially a nursing supervisor. I do not know who else to reach out to tonight. It's Christmas Eve and my father is being mistreated and might have possibly died tonight if my mother didn't go. My mother is having a panic attack, my daughter is traumatized, and I'm sitting here helpless and heartbroken and full of anxiety because I do not know who else to speak to.

About Cold Springs Hills Ctr For Nursing And Rehab

General Information

Legal Business NameCold Spring Acquisition LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareDecember 1, 1977 (40 years)
Capacity606
Residents553
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cold Springs Hills Ctr For Nursing And Rehab

Cold Springs Hills Ctr For Nursing And Rehab
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

November 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

November 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.

November 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine
---Payment DenialPayment denial for 66 days
GFewActual HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 19, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,235 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cold Springs Hills Ctr For Nursing And Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.0%
95.6%
95.6%
95.6%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.5%
91.4%
91.7%
88.9%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.5%
34.7%
35.6%
33.5%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.3%
12.6%
13.1%
14.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.3%
7.9%
3.4%
4.2%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
13.3%
13.8%
13.3%
14.1%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
8.5%
5.0%
7.0%
6.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
2.2%
0.9%
1.6%
1.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
4.7%
2.6%
3.2%
5.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
10.9%
9.6%
8.7%
7.3%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
69.1%
67.9%
64.3%
61.6%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
1.3%
2.1%
3.6%
2.5%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
2.3%
1.7%
1.9%
1.5%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
2.4%
1.8%
1.8%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
0.8%
0.6%
1.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.4%
76.4%
74.8%
64.9%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.7%
82.9%
82.7%
82.7%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.3%
54.8%
53.8%
49.4%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
4.7%
4.6%
2.6%
2.9%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
1.5%
1.6%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.2%
0.3%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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