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Heather Hill Care Communities

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    It took two years for them to start calling me when my relative was admitted to the hospital. They are always understaffed. The doctor was a hack who never visited patients, only read their charts to treat them, meanwhile the nursing staff will wait until you are near death before calling an ambulance. They are not properly stocked to provide sugar for diabetic incidents, and on, and on... An amazing disappointment, though the place appears to be top of the line on the surface.

  • ★★★★★ 10 months ago

    My Grandpa were in there care and the nurses were very nice to him while he was there the food there that he had was good he liked it and I thank all the nurses and doctors who did their best while he was there.

  • ★★★★★ a year ago

    better than average, but wish there was one out there that could raise the bar: Pros: The country setting is nice. The cleaning lady did a nice job everyday cleaning in the room. Linens were clean and ample. most of the staff were caring and friendly. The rehabilitation was appropriate, and the therapists were great. Cons: Takes an excessive long time for service calls for things needing repaired. Food was horrible...but edible. Very concerning that call light system only lights up...no sound. I personally feel that is a huge violation of basic safety in case of an emergency. That is something I would like to see changed...and even contemplated filing a complaint at a higher level like joint commission or CMS. Also at times would find my loved one waiting on commode excessively long time waiting for assistance...or a call light was not within reach at all.

  • ★★★★★ a year ago

    For the 2nd time in 13 months, Heather Hill's staff discharged my grandfather to a hospital without including his full list of medications. Last year it was quickly resolved, this year it took over 2 days (in neither case did HH discover the fault) and nearly killed him as he didn't have blood pressure medication and may have had a stroke as a result. Again, this has happened twice. In comparison, my sister has been a doctor for 10 years and has never seen this happen. If I could give 0 stars, I would give 0.

  • ★★★★★ 5 years ago

    POOR MANAGEMENT. UNDERSTAFFED. LACK OF CARE BY MOST, NOT ALL. BEDSORES THERE MUST BE FREE CAUSE THEY MAKE SURE YOU WILL HAVE PLENTY. HASN'T BEEN PART OF UNIVERSTY IN QUITE SOME TIME. THEY APPARENTLY JUST STILL USE THEIR LOGO IN HOPES TO LURE SOMEONE THERE USING THEIR NAME. IT'S A GREAT PLACE TO DIE. DON'T TAKE MY WORD FOR IT, BUT GO YOURSELF AND LOOK AROUND. AND YOU WILL SEE FOR YOURSELF. IT'S LIKE A MOURGE. MOST DISABLED ARE LEFT UNATTENDED LEFT TO FEED THEMSELVES. ASK THE LOCALS AROUND WHAT THE HAVE HEARD. DO YOURSELF AND THE ONE YOU LOVE A FAVOR, RUN AWAY FROM THIS PLACE. I HAVE ALSO PUT IN REPORTS THE THE STATE GOVERNING THEM. YOU WILL ALSO SEE OTHER PREVIOUS REPORTS ON THESE PEOPLE. STAY AWAY!

About Heather Hill Care Communities

General Information

Legal Business NameMunson Healthcare, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 24, 1990 (27 years)
Capacity142
Residents124
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heather Hill Care Communities

Heather Hill Care Communities
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 1, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain comfortable and safe temperature levels.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

April 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heather Hill Care Communities require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 35min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
5hr 20min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

77.3%
96.2%
96.2%
96.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.9%
100.0%
100.0%
100.0%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.5%
38.5%
42.3%
-
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.6%
24.3%
28.2%
28.6%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.5%
10.5%
6.4%
8.1%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
23.5%
14.9%
10.1%
10.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
21.7%
13.9%
8.6%
11.8%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
29.1%
12.7%
3.8%
5.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
6.7%
8.6%
6.4%
4.2%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
2.8%
6.5%
6.8%
7.1%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
73.5%
84.3%
82.2%
85.9%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
4.4%
6.5%
10.6%
6.2%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
3.3%
3.2%
3.2%
3.1%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
0.0%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

55.8%
75.3%
92.1%
93.1%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
36.8%
77.5%
77.5%
77.5%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.0%
69.1%
75.2%
77.6%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
34.7%
23.3%
20.0%
19.8%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.9%
1.7%
1.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.4%
0.5%
0.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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