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Sanctuary Pointe Nursing & Rehabilitation Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Tara Knipp
    ★★★★★ 2 weeks ago

    The two stars are for the three aides, the rehab therapists (who are not employed directly through Sanctuary Pointe) and the the front desk staff at the main door. The good ends there. My family member was in the rehab unit so I cannot speak for the rest of the place. There were only three aides I encountered (I visited everyday at different hours) there that cared about their job and the residents and who would be disgusted at how the other aides (night shift specifically) treated her. My family member required a two person assist to be moved, taken to the bathroom etc. They are not staffed for this type of assistance even in the rehab unit. They have one aid in each hall way. When the the one aide would come ask what she needed, she would have to "go find" the other aide and we were lucky if they returned at all and if they did, it took forever. Within the first week she fell off the toilet while TWO aides were by her side and got a gash in her head. The second week she fell out of her wheelchair (trying to reach for her call button that was not left with her) because they had removed the arm on her wheelchair to transport her and did not replace it. The third week she was left in a chair in her room for over two hours with no call button and no one checking on her so she eventually pushed over her table to get someones attention. Of course they came running and then were pissed at her for doing that. Mind you, my family member was there for rehab, and was not a senior citizen and was of sound mind. She was continuously told to use the bathroom in a brief. My family member did have continuous pain (which no aide or nurse there reported to the doctor to try to help her. I had to take a day off work to stay there so I wouldn't miss the rounds of the NP) and needed to be moved in different positions during they day and night to get some relief. She probably drove them crazy. But taking ten seconds to stuff a pillow under her or move her position or transfer her to the wheelchair shouldn't be a huge deal. She was lucky to get one shower a week. They would give her meds at 8pm then come wake her up at 11pm for vitals and then complain she was awake most of the night. Be proactive people!! They didn't want her to take naps (again, her not sleeping at night was due to pain and her getting woken up after she fell asleep, being uncomfortable etc) so they would put her in the main area during the day to keep her awake. She couldn't talk very loud and of course there was no way to get the attention of anyone when she had to use the bathroom. In one instance, the cleaning lady had to tell the nurse at the nurses station (which is right in front of where she was sitting) that she needed help. Call buttons could be going off everywhere, the aides in other rooms, and the LPN's just sit behind that desk not moving. Makes no sense to me. The list could go on and on. She was only there a month! She had anxiety and chest pains at night knowing what the treatment through the night was going to be like that eventually led her to the hospital because she couldn't get the chest pains to go away. We put her in another rehab center/nursing facility. They want to brag about being a new facility but there is nothing special about that when your staff doesn't do their jobs and you don't have enough staff to take care of residents. For such a new facility they don't even have a place you can take your loved one outside! You either park right outside the main doors (bring your own chair!) or walk around the parking lot.

  • Veniece Hughes
    ★★★★★ a week ago

    This place is a complete joke. The level of care is horrible. The dopped my family member up with drugs and just left him... she was given the wrong medication... the staff is unorganized, there is a different person working there everyday. The only person who took their job serious was the physical therapists... my family member discharged themself against their so called medical advice... at that point "we'll take our chances". With their care my family member would have been dead.

  • jeanette dole
    ★★★★★ 7 months ago

    My father has been at Sanctuary Pointe for a little over four months and I cannot say enough good things about the entire staff. He started in rehab and the aides and PT and OT staff were excellent-they went the extra mile trying to make it happen. At this time dad is in full care and I continue to appreciate the entire staff. Whether it's the receptionists, housekeeping, dietary, the aides or nurses -they have all been outstanding. The caseworker, social worker, maintenance, and Macy in admissions have followed up on every concern in a timely and professional manner. The nursing staff has been extremely proactive with dad's care. We have only had one situation with an aide in rehab and it was dealt with immediately and completely. The only complaint he occasionally has is about the food and I'm not sure it's not his taste buds-it is a fairly common problem for older adults. He does not like the Shasta cola-he would prefer Coke products LOL. If I was trying to take care of my father in my own home-trust me it wouldn't be perfect- my hats off to Sanctuary Pointe and our sincere thanks and appreciation.

  • vicki cunningham
    ★★★★★ 7 months ago

    As a recent resident I just had to write a review. From the moment I walked in I knew I was at home. The gracious receptionist greets you kindly and you know your feelings of being at home were true. The rooms are private, spacious and spotless. The medical staff is outstanding in every aspect of medical care. The staff become your friend, truly caring about your well being. The pt/ot and speech therapy are top notch. They all have this special gift to make an 80 minute session of therapy fun as can be, all the while reaching your goals. The dietary staff go over and above to meet your needs The food is delicious, a nice variety, and they always offer two choices for meals. There is always something to do! Boredom is not a word here. They offer something fun everyday. From Wii bowling, bingo, manicures and a beauty salon and a movie theater! Like I said you'll never be bored. Whether for a short stay or for your forever home please consider Sanctuary Pointe I loved it and would highly recommend this "Caring Place"

  • Richard Cearley
    ★★★★★ 8 months ago

    We've been caring for our mother in her home for over 10 years. When our skillset began failing to meet her needs we had to do what was best for her and Sanctuary Pointe was the answer. We are so pleased with the personal attention mom gets and how it is customized to her personal needs more each day. At the age of 100 years, she now calls S.P. home. As her family that brings us great comfort. Thank you so much. Rick Cearley

About Sanctuary Pointe Nursing & Rehabilitation Center

General Information

Legal Business NameSanctuary Pointe Nursing & Rehab Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 13, 2015 (2 years)
Capacity124
Residents87
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sanctuary Pointe Nursing & Rehabilitation Center

Sanctuary Pointe Nursing & Rehabilitation Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 2 Years

Note that this facility has only accepted Medicare for 2 years.
The state and national averages include problems for the past 3 years.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

April 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sanctuary Pointe Nursing & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 40min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
4hr 35min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
97.0%
97.0%
97.0%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
97.0%
97.6%
86.3%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
69.6%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
23.3%
15.4%
21.7%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
17.4%
21.6%
10.7%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
12.1%
4.8%
3.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
8.0%
5.3%
15.9%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
0.0%
0.0%
1.9%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
0.0%
7.1%
10.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
6.5%
5.6%
9.3%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
44.8%
37.5%
34.7%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
9.1%
0.0%
4.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
0.0%
0.0%
3.9%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
2.6%
0.0%
1.3%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.0%
98.5%
97.2%
93.9%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
87.9%
87.9%
87.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
40.6%
50.8%
77.0%
77.9%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
14.3%
10.9%
3.9%
4.2%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
5.1%
2.3%
1.2%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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