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Highbanks Care Center

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  2. Ohio
  3. Columbus Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Anonymous Anonymous
    ★★★★★ 9 months ago

    As both an employee and someone who has been in long-term care for a long time, I encourage all of you reading these reviews to come into the facility for a tour. We welcome you at any hour, scheduled or unscheduled, to come into our home. These residents, families, and staff are truly remarkable and we pride ourselves on showing you that proof when you trust us with your care. Please do not allow the multiple negative reviews over this short span of time deflect you from visiting. These are simply reviews left from an employee that is no longer employed at the facility. While we cannot affect their view of our facility, we hope to have the chance to impact you and your loved ones in a positive manner.

  • Charisma Masters
    ★★★★★ 9 months ago

    Great place! They take excellent care of their patients and go above and beyond. The nurse name Sara was amazing, along with the rest of the staff. They are awesome, highly recommend if wanting to have peace of mind when family members are in a nursing home. THE BEST ?

  • Shannon Luther
    ★★★★★ 9 months ago

    I believe in good quality pt care. This includes and is not limited to performing tasks that are ordered and documenting such. Nurses should not be bullied to document tasks that have not been completed PERIOD! When taking complaints through the proper channels, nurses deserve respect and action should be taken against anyone expecting the previous.

  • Madysen Sutton
    ★★★★★ 9 months ago

    Great place to be and staff was great. Very helpful when asking questions about my loved one and would reccomend this place to anyone. I always felt like I was there every step of the way... Great Job Everyone..

  • Alainna Merritt
    ★★★★★ 9 months ago

    I wish I could give this place zero stars. What started out to be a great place for my grandmother turned into a nightmare. I called beforehand to schedule an interview to view and make sure this place would be a clean and safe environment for my grandmother. I spoke with the DON, who was not so knowledgeable and couldn't answer any questions regarding the facility and insurance, which are huge considerations when placing your loved ones in a home. My grandmother suffered from a heart attack and was ordered to go to rehab to deal with the traumatic incident. I left her in their care and found out she had not been to physical therapy in 4 weeks. Not to mention from times of visiting, her sheets were dirty, she'd not been bathed regularly/properly, and the smell of her room and facility was disgusting, somewhat rat pee? My grandmother even tried to get out of bed to use the restroom and slipped because her floor was covered in water from a ceiling leak. Of course, no nurse to be found, no documentation or notification to me of this incident. When I inquired on these incidents several times, the administrators were disrespectful, rude, and would provide me with false answers. Obviously, I knew something happed due to a bruise on her leg and hip area. As much as I paid for my grandmother to live in this facility with minimal insurance coverage, I expected nothing less but top-notch care, NOT HERE. The agency and administrators are unprofessional and that's an understatement. They're not caring and they falsify information. I've removed my grandmother from this awful place and sent her to a facility in New Albany with much better care and involvement.

About Highbanks Care Center

General Information

Legal Business NameHighbanks Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 8, 2004 (15 years)
Capacity56
Residents51
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highbanks Care Center

Highbanks Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 30, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highbanks Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 20min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
45min
60min
ReportedExpected
RN
3hr 40min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.0%
100.0%
100.0%
100.0%
94.9%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.2%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017OH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.9%
16.7%
18.9%
23.7%
24.2%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.1%
15.5%
10.4%
13.7%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents whose ability to move independently worsened
6.5%
4.5%
5.0%
2.3%
16.3%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who received an antipsychotic medication
5.9%
15.4%
15.2%
18.2%
15.0%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents whose need for help with daily activities has increased
10.6%
2.2%
0.0%
4.5%
7.6%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who lose too much weight
2.9%
3.0%
3.1%
5.4%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
5.1%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who self-report moderate to severe pain
15.8%
7.9%
5.0%
0.0%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who have depressive symptoms
0.0%
2.2%
0.0%
0.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents with a urinary tract infection
2.1%
4.3%
2.4%
2.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.9%
89.8%
92.1%
96.4%
86.3%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.3%
89.5%
89.5%
89.5%
82.7%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
42.7%
43.0%
43.8%
49.2%
66.9%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents who made improvements in function
20.0%
24.4%
17.0%
12.8%
14.6%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.2%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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