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Altercare Of Hilliard Post-Acute Center

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • ★★★★★ a month ago

    By far one of the worse facilities I have worked at in the 8 years I've been an aide. The nursing staff is overworked and not appreciated by management nor other coworkers. When state is called, corporate ALWAYS finds a way to get out of the complaint. Management does not help when we are short staffed but yet they're letting over 50% of the scheduled staff for the shift call off. Residents sit in urine for 6+ hours because of lazy aides and when reported to management, there is no consequence. If it's a body on the floor, management does not care how terrible or lazy they are. I've walked off of the floor multiples times crying because I was unable to give the residents the care they need and deserve. So happy to no longer be employed there nor dealing with stress that comes along with working under the money hungry management! The only good thing going for this facility is the physical therapy and kitchen department. Other than that, I would NOT send my loved one to this facility if it was the last place on earth!

  • ★★★★★ in the last week

    What a nightmare this place is for nursing staff. I honestly do not know how the state hasn't shut it down. They company will sacrifice eveything and everyone to make $$$.

  • ★★★★★ 2 months ago

    My mother was there for just a week. She is dealing with a brain tumor and has lost most of her movement and speech. Know that she cannot speak clearly the staff tried to get her to take meds that she didn't want not need. After my mother pushed away the cup with pills the nurses crushed up the pills and put them in her food. She spit the food out, again as she didn't want the pain meds. At that point the center called out to family and said someone needed to be there because she was punching and spitting at the employees and they were worried for their staff. (Really???) When I spoke with the head nurse regarding the incident she pulled multiple nurses from around her to speak about what happened earlier that day and continue to gossip right in front of me about my mother. I stood up for my mother and told them she didn't want the pain meds that's why she pushed it away then spit it out. After explaining that another nurse made a joke about how my mother was wearing her food this morning. I am very disappointed that the staff of a facility such as this, would treat patients and family of patients with such disrespect. If you care for your family send them else where...

  • ★★★★★ 2 months ago

    My mother had a 21 day visit at Altercare in Hilliard! She arrived around June 21 and was suppose to leave July 14 the but left the 17th! She was to have therapy on her fractured knee. The therapy staff did an excellenr job and deserve 5 stars, the caringnstaff deserve 0 stars, they are very incompetent! The entire time the biggest problem they had was answering call buttons! They took way too long to help people to the bathroom,and if they had an accident it took even longer to get changed! Plenty of stories I can tell about the service and treatment my mother received as well as the other patients! They say they have enough help but what I saw every evening between 4-7 pm, was not enough help! The big guy came out of the front plenty of nights to chip in! My mother used a walker that got stuck every 5 or 6 steps, and tripped her up! When told about the walker they said it was all they had! On the 14th of July 5 hours before my mother was due to walk out, she turned on her call button, after no one came she went to the bathroom and fell, most likely thrown by that walker! They told her her ribs were bruised and made her get up and down for all meals and the bathroom! She cried those three days a lot! When she went to her Dr. the 17th, he admitted her to the hospital with 4 broken ribs two of which were broke twice! You should have alarms on your beds so you know when your patients are out of bed! You should answer the call buttons you have a lot of elderly there! Stop ignoring your patients and do your jobs!

  • ★★★★★ 8 months ago

    I was at Altercare of Hilliard, following correction surgery for a fractured femur due to an auto accident in December 2015. The entire staff, including Kevin, the Director of Nursing, treated me like gold! I was in a lot of pain, and had to virtually learn to walk again. From the room, the food, the awesome nursing staff, and amazing physical therapy staff, I am now living pain free and have almost lost a limp that I've had since my original accident. The facility is clean, friendly, and welcoming, and encourages success in a very caring and professional environment. I would highly recommend Altercare of Hilliard to anyone in need of short-term care. All the best to the staff and facility. Ken D, Columbus

About Altercare Of Hilliard Post-Acute Center

General Information

Legal Business NameAltercare Of Hilliard Post-Acute Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 16, 2009 (9 years)
Capacity72
Residents63
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Altercare Of Hilliard Post-Acute Center

Altercare Of Hilliard Post-Acute Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Altercare Of Hilliard Post-Acute Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr
1hr 15min
ReportedExpected
RN
4hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

66.7%
87.2%
87.2%
87.2%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.3%
91.9%
97.4%
97.6%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.5%
-
-
-
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
14.8%
20.0%
24.2%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.2%
32.3%
19.8%
18.4%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
8.1%
5.7%
5.4%
7.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
15.2%
3.6%
3.3%
3.0%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
2.7%
9.6%
2.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
20.5%
5.4%
5.1%
7.5%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
6.9%
3.7%
3.7%
3.7%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
13.9%
20.6%
15.4%
4.9%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
2.6%
0.0%
2.6%
5.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.6%
2.4%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
0.0%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.2%
96.1%
97.0%
92.2%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.3%
94.3%
94.3%
94.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.6%
54.0%
51.5%
57.2%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
11.6%
9.1%
10.7%
8.5%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.7%
0.6%
1.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
0.7%
0.3%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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