Search for Skilled Nursing by ZIP Code:  :

Manorcare Health Services-Mayfield Hts

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Ohio (OH)
  4. Mayfield Heights
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Photos

Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Jim Evans
    ★★★★★ 4 months ago

    My catheter came out and it took them six hours to get me to the Hillcrest ER which is across the street. I had to stay and have surgery because of their delay. Two weeks later, I developed an urinary tract infection. This led to a 1 week hospital stay. The place is old, run down and dirty.

  • Ann M
    ★★★★★ 2 weeks ago

    The women that work the front desk are the most rude receptionists I have ever met or came into contact with!!!! If they are on the phone, Lord forbid if they look up at you standing there and ask if you need something! As far as the rooms go, they are too small for 2 people, the lady sharing the room with my mother had enough belongings in her area to fill a whole apartment, which made the room even smaller!

  • MJ N
    ★★★★★ a year ago

    I called this nursing home on a professional services level. The receptionist was very friendly and prompt. I was transferred to the correct person. The social worker was friendly and helpful also. The reason for my review is because I got on Google to get phone number and there were 3 bad reviews and I expected rudeness. Fortunately, my experience was the opposite of those reviews!!!!

  • Kay Selle
    ★★★★★ 5 years ago

    i work for a dds and I called there to ask for a simple referral of where they send elderly patients who are disabled. "TRESSA" answered the phone. she was very rude, put me on hold for a long time, then came back on the line and spat out a doctors name that i couldnt understand. when i asked her to repeat it, she was clearly put out and hung up on me. I called back and politely said that we had been disconnected and just needed her to repeat the name she had just said, and she put me on hold for 5 minutes, then came back and told me she was too busy to tell me (very rudely). I told her she was a miserable person and asked how she could possibly work with people. DO NOT EVER SEND ANYBODY YOU LOVE TO THESE PEOPLE!! IF IT IS TOO MUCH FOR THEM AND THEY CANNOT MANAGE TO ANSWER A QUESTION THAT THEY ALREADY KNOW THE ANSWER TO, IMAGINE HOW THEY WILL REACT WHEN A PATIENT ASKS THEM FOR SOMETHING THAT REQUIRES EVEN MINIMAL EFFORT! yuk! Clearly bottom of the barrel losers in this place. I felt so depressed for the people already trapped there with those nasty workers.

  • Heather Brown
    ★★★★★ 2 years ago

    Disappointing to say the least. They have horrendous discharge planning. My mother was sent home without her prescriptions. The food is inedible and customer service is completely lacking. Many nurses do not respond to call button requests. I am not confident that they could handle any sort of medical emergency.

About Manorcare Health Services-Mayfield Hts

General Information

Legal Business NameManor Care Of Mayfield Heights Oh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1979 (39 years)
Capacity150
Residents104
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Mayfield Hts

Manorcare Health Services-Mayfield Hts was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

October 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

March 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
CManyPotential for Minimal HarmComplaintListen to the resident groups and act on their complaints and suggestions that affect resident care and life.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Mayfield Hts require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

69.8%
95.6%
95.6%
95.6%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
70.5%
93.9%
97.4%
98.7%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
44.0%
48.0%
46.4%
53.3%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.0%
9.1%
20.6%
19.7%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.7%
22.6%
9.9%
12.0%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
12.7%
18.4%
17.1%
15.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
19.0%
11.5%
21.4%
18.3%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
1.5%
3.3%
5.4%
4.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
11.8%
10.7%
1.3%
2.7%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
6.8%
6.3%
9.1%
4.3%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
2.6%
2.5%
2.6%
4.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
1.3%
1.2%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
1.1%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.6%
88.5%
88.9%
88.7%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
54.9%
88.4%
88.4%
88.4%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.2%
64.1%
67.4%
71.8%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
16.3%
11.8%
12.9%
7.2%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
4.7%
2.2%
1.2%
3.9%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places