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Heartland Of Mentor

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    I have to say that I am extremely impressed with Heartland. From the staff, to the cleanliness of the facility, I have to say it is second to none. Two years ago we moved my father in law there after a bad experience at another local facility. My father is now there and he is getting the same attention. I would highly recommend this facility to any one.

  • ★★★★★ 4 months ago

    Such a loving staff and welcoming residents! Makes you feel right at home. I work as an Stna and love having a staff always willing to help no matter what rank they are

  • ★★★★★ 4 months ago

    Hi my name is Cory Phillips, I work at heartland of mentor as an STNA, since I started working here, for the last 3 months, I'll say its been a good experience. The facility is really nice complementing it with good staff and residents, definitely a good place to consider if your seeking employment.

  • ★★★★★ 6 months ago

    I used to work here last summer the food is okay most the kitchen staff is nice. They have one nurse, and one stna who will do anything to get you fired i dont know the nurses name, but the stnas name is sean henry he cusses in front of family residenr family members then switches it around to make it as if other coworkers were the ones cussing in front of residents family members when it was him. He will the go around saying that coworkers were stalking him which is a lie. He also treats the residents badly duch as if they need something he will make them wait. He sits behind the nurses station ignoring call lights, and just eats the entire time. He expects the residents to take care of themselves. He is a very lazy worker they keep the lazy workers, and get rid of theor hard working workers. Glad im out of there dont bring your loved one here with that lazy piece of crap there doing what he wants. The nurse she has long dark hair, and is a little heavy set she usually works in the 200 hall which she will make fake reports just to get one person fired she is just as lazy as sean henry. Rumors were they were sleeping together on the clock when no one was paying attention. Thats the type of nurse and aide he is ???

  • ★★★★★ 9 months ago

    My grandfather was moved here for rehab after hip surgery and a stroke, and I came up from Florida to visit him. The first night I was sitting with him, and his roommate and him were hollering for a nurse. Nobody came, so I pressed the call button and still nobody came. I walked out to the hall to find the nurse (Renee) standing there talking to a coworker. When I approached her, she started walking and talking and told me she would get to it. Regardless of how many times these patients cry wolf, there should be no reason why you aren't attentive when called on. Especially since he's fallen out of bed on 3 separate occasions and was able to call 911 and have them come to the facility bc his roommate fell out of the bed, all because nobody comes when they are called. The second time I came and sat with my grandfather, the nurse (again, Renee) came in to help him move. His roommate kept calling her, and she snapped at him telling him to calm down and she would be with him. Needless to say, her bedside manner is unsettling. If that's how you act in front of family members, how do you act when we're not present? Came in today and grandpa was asking for water, so my dad stepped outside to ask the nurse (this time Amber) and she snapped at him saying it was being handled by another person, and she was working on someone else's stuff. She also said she wouldn't put him in bed when he asked because that's when he falls (obviously), just for Manny (sp?) to tell us later that shes not aware of that and can put him in bed if he wants. They're understaffed and the staff that they do have we rude and disrespectful. Except for Rachel, Manny, Marija, they were both nice and helpful, and did their best to answer our questions. Aside from that, the place is unsanitary and gross. There was blood on his bedsheets in the afternoon, that were supposed to be changed in the morning (confirmed by the social worker in office), there's liquid spots dried on the wall, the floors are sticky, and there's urine jars stuffed in an open drawer on nighstands. If I could move him, I would. This place is a joke with staff that should've chosen different career fields.

About Heartland Of Mentor

General Information

Legal Business NameHeartland Of Mentor Oh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 26, 1986 (31 years)
Capacity167
Residents139
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Of Mentor

Heartland Of Mentor
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

April 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$14,040 fine
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

April 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,080 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Of Mentor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
3hr 45min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.1%
93.9%
93.9%
93.9%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.5%
68.9%
68.1%
61.9%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.6%
22.4%
13.8%
18.0%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.3%
14.9%
10.6%
12.9%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
31.8%
32.9%
30.2%
31.8%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
8.2%
6.3%
3.4%
5.0%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
3.0%
2.9%
3.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
5.8%
4.7%
5.7%
4.4%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
7.9%
5.3%
6.9%
9.6%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
16.9%
10.1%
13.4%
14.5%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
3.5%
3.4%
3.4%
2.2%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
2.3%
2.3%
3.4%
3.3%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
6.2%
2.4%
0.0%
1.1%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.5%
92.9%
95.1%
95.9%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.5%
90.2%
90.2%
90.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.2%
68.7%
72.7%
77.0%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
10.2%
11.0%
9.4%
7.9%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.7%
2.0%
1.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.2%
0.2%
0.9%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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