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Riverview Pointe Care Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Nicole Willis
    ★★★★★ 3 months ago

    Riverview is a place where they treat the patient with respect and dignity. They provide great care to their patients. Feels like home.

  • Barry Kelley
    ★★★★★ a year ago

    As an Entertainer who sings at over 45 facilities each year I have a comment about an observation I made while sharing music with your Residents. I have never seen any other Activities Directors/Workers be so loving with their residents. It is clear how you care for these Seniors and want to keep them engaged with the programs. I have no doubt that what ever the activity is being presented the same loving attitude is displayed. I was impressed with Mary's & Patty's loving attitude for your folks. Keep up the Great work you are doing at Riverview Pointe. Barry Kelley

  • Eileen Watts
    ★★★★★ 9 months ago

    I feel that it is important for me to take the time to write this review. It is lengthy but I encourage all who are on this site, to read. It is a very difficult choice to place a family member in to a facility. I took care of my mom at home and when I could no longer provide the care and safety she needed, it was recommended that she be placed in a facility. At the time she needed placement, she was discharged from the hospital to Riverview Pointe for rehab. She received excellent care and we as family were treated with kindness and respect. It was determined that mom needed a secured memory unit, however there were no rooms available. We moved my mom to another facility. We had very high expectations and held the new facility to the same standard of care that Riverview provided. Unfortunately, she did not receive that. We remained on the waiting list for Riverview and one wonderful day, I received the call from Danielle in Admissions that a room had opened up. I immediately moved my mom back to Riverview. The care that we received while mom was in Serenity was wonderful. Staff went above and beyond to make sure she made the adjustment as easily as possible. Mom was suffering from Parkinson's and Dementia so her care was 24/7. She was not able to walk and was bed and wheelchair bound. Even with that, the staff suggested rehab and was able to get her up and walking a little bit which was a very big step. When it was determined by Physical Therapy that the wheelchair she was in was not appropriate for her needs, she was provided a new one. That simple change vastly improved her quality of life while she was up and out of bed. The Activities Director, Karley worked diligently to get my mom involved in any activity she had planned. She is a dynamic, creative person who you can tell loves the elderly. The aides were very professional and kind. They had a gentle touch and were very patient. I can't say enough about the STNA's I wish I had all their names. The nurses and LPN's on staff kept in constant communication with me whenever their was the slightest change with my mom. I can't tell you how much that means. When you put someone you love in to the hands of someone else, it means everything to know they are being provided great care. One nice touch in Serenity Hall, when the residents were looking for their rooms, the staff called their rooms "apartments". I loved that, redirection and not blatant orientation is key to keeping those with dementia calm. What a great technique. It made it feel more like their home and not a facility. My mom passed away less than two weeks ago. Once the Nurses on staff saw her decline, they recommended a hospice consult. Tridia Hospice was called in and assessed my mom and decided she was in fact a candidate for hospice care. At such a difficult time, hospice made this transition calm and peaceful for us.The Riverview staff also expressed their sympathy and helped us accept this change and provided us with a comfortable environment while we stayed beside. She passed away just 5 days after starting hospice care. Her room was a calm yellow color and the unit was quiet and serene. Other than my home, I can't think of a more dignified way to pass on. The staff and administration were very kind and loving to us during this time. If you are faced with the difficult choice to placed a loved one in a facility, and there are many out there, choose Riverview Pointe Care Center. I did my homework before her admission and was pleased with the cleanliness of the facility and welcome I received up on my tour. My expectations were met and then some. Thank you all at Riverview for taking such good care of my mom, you are all truly angels. Eileen Watts, daughter of Anna Taylor.

  • Patrick M
    ★★★★★ a year ago

    My family and I couldn't be more happy with the care our grandfather received while at Riverview. The nursing staff was exceptional and the therapy he received was great as well. I have recommended Riverview to several family members and coworkers. I would like to thank Nicole, the social worker for being so helpful when it came to get his home health in order. We honestly didn't know what all the next steps would be. We have a large family and the staff and administration took time with all of us while visiting and answered our questions. The facility was very clean and staff were very responsive to his needs. I appreciate all your hard work!!! Thank you for everything!! He's doing great, and if we ever need a place again, Riverview is IT!!!

  • Robert Peterson
    ★★★★★ a year ago

    I can't speak for the negative reviews below but I have found my Grandmothers stay there to be top notch and the staff is very friendly and very attentive to my Grandmothers needs. I understand its hard sometimes to be a family member of a loved one in the nursing home. Thank for everyone at Riverview Pointe for my Grandmothers rehab stay!!

About Riverview Pointe Care Center

General Information

Legal Business NameOlmsted Health Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 23, 1999 (19 years)
Capacity101
Residents97
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Riverview Pointe Care Center

Riverview Pointe Care Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,900 fine
JFewImmediate JeopardyComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
BSomePotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Riverview Pointe Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 25min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.9%
96.6%
96.6%
96.6%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.8%
100.0%
98.7%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
28.9%
26.5%
31.4%
17.9%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.3%
20.3%
23.3%
26.0%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.5%
13.6%
14.3%
11.5%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
30.0%
27.8%
21.6%
17.3%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
9.1%
6.1%
13.8%
19.1%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
1.6%
2.9%
5.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
5.9%
3.6%
9.3%
13.7%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
4.8%
6.2%
3.2%
3.1%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
2.5%
2.6%
1.3%
0.0%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
7.1%
3.6%
5.2%
5.1%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
2.4%
1.2%
1.3%
1.3%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.5%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.0%
95.2%
89.6%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
96.1%
96.1%
96.1%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.4%
53.7%
34.7%
47.4%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
4.1%
5.5%
10.8%
7.5%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
0.0%
0.0%
1.2%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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