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Heather Knoll Retirement Village

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    They took great care of my grandmother while she was here. Great food, great care and great service! A big thank you to all the staff for everything you've done!

  • ★★★★★ 6 months ago

    Abandon all hope, ye who enter. My mom was here for hospice for a short period of time before we had to move her to a better facility. They are short staffed and often times do not answer the call buttons for hours at a time or not at all (neglect). I filed a complaint with the Ohio Dept Of Health who cited them for not keeping their patients hydrated. There seems to be no way to prove that the patients are being neglected, but at least they were cited.

  • ★★★★★ 4 months ago

    Unprofessional, under qualified staff! The meals are horrific...cheetos for dinner! Seriously not joking they served a handful of cheetos with dinner. There was raw/undercooked chicken breast 2x in the same week! My mother was there temporarily for therapy thank goodness.

  • ★★★★★ 6 months ago

    My dad came there on the 13th of February for rehabilitation after being in the hospital 4 a week. I got sick and was unable to get up there. Every time I called his room he never answered (they moved his phone away from him). On the 23rd I demanded to speak to him and as soon as I heard his voice I knew something was wrong. Drove up there to find my dad in a wheel chair "trying" to eat his breakfast. He was shaking so bad he couldn't even drink or feed himself, his left leg and left foot were all swollen up. They got him in bed and we're doing vitals a d he had bruises on his belly and it was swollen up. To make a long story short.....he went to emergency and they found out he hadn't peed in 2-3 days. He had 5 1/2 liters of urine in his belly which was moving his colon and had acute kidney failure, a blood clot in his left leg, a fracture in his back and he also has an infection in his blood and can barely stand.The hospital says he will be on antibiotics for a LONG TIME. MY QUESTION. .......HOW DOES A NURSE NOT KNOW THEIR PATIENT HAS PEED IN 3 DAYS????? I'll tell ya, because THEY PUT HIM IN A ROOM, GAVE HIM HIS MESS AND MEALS AND THAT WAS IT!!!!!!! I WOULDN'T TAKE MY WORST ENEMY TO THIS PLACE AND THAT WAS JUST THE REHABILITATION SIDE! SMH! !!!!!

  • ★★★★★ 5 months ago

    By all means DO NOT place your family member here. It's horrible!!! They have 2 aides and 2 nurses for 50+ residents which are anywhere from 1 assist to full 2 person totals (which is the majority of the residents). One time a nurse literally work the hall as a nurse and the aide. The sorry ass on- call nurse basically refused to come in and work. At times there wil only be 3- 4 aides in the entire building!!! Most of the time aides care for up to 20+ residents to themselves. Nurses work as aides the majority of the time instead of working as actual nurses. This means residents are getting poor care because it is impossible to care for 20+ residents by themselves. Residents sit in feces which causes their poor skin to break down from not being toileted, checked and changed nor turned. Showers are rarely given due to the staff shortage and of course laziness. The majority of the staff is agency. Management would not dare step foot on that floor unless of course States there and they want to be fake and pretend they help us. The acting administrator was a recent college grad who couldn't pass her administration exam yet she was running our facility but not qualified I guess that's why she was titled the assistant admintrator lol. The real admintrator I never met in The 7 months I was there. I can't say much about this new administrator. The DON only been there since October and has caused more than 20 or so workers to leave due to her disrespectful, unprofessional and rude behavior. Some needed to go but a lot of them were very good workers. There are literally maybe 4 full-time workers on night shift while the rest are prn. I know for a fact it was much more when I started. State stay at this place for complaints. Unfortunately they never actually see what we see because they have to notify the administration and DON before they can actually walk the floor. If only they can just walk in w/o notice, they will actually see. I was so happy to relieve myself from that place. I was so happy to find new employment. This place had me stressed out. I won't put my worst enemy here. I'm not an angry worker who lost my job not nor am I perfect but I worked extremely hard here. I quit because I hated the environment. I'm speaking true fact. I wish I could have recorded the mess that went on here. Do not place your loved ones here at all.

About Heather Knoll Retirement Village

General Information

Legal Business NameHeather Knoll Retirement Village Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 22, 1989 (29 years)
Capacity115
Residents78
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heather Knoll Retirement Village

Heather Knoll Retirement Village
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 18, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heather Knoll Retirement Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
1hr 5min
50min
ReportedExpected
LPN
1hr 5min
1hr 30min
ReportedExpected
RN
4hr 10min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
91.9%
91.9%
91.9%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.2%
100.0%
100.0%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
55.2%
55.2%
42.3%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.0%
37.8%
42.6%
33.3%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
16.5%
12.4%
21.8%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
15.1%
18.0%
15.4%
12.5%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
10.3%
5.6%
7.0%
25.0%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
5.8%
4.3%
3.7%
4.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
8.6%
11.1%
3.6%
6.6%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
4.2%
2.4%
2.4%
7.7%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
1.9%
1.9%
0.0%
1.6%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
3.4%
1.9%
1.8%
3.2%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
1.7%
3.6%
1.8%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
1.8%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.2%
97.2%
97.3%
98.7%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.8%
86.2%
86.2%
86.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.9%
72.6%
78.1%
78.6%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
8.3%
4.1%
6.4%
10.2%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
2.0%
2.8%
1.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.5%
1.3%
0.7%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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