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Heatherdowns Rehab & Residenti

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    One star is being generous! We took our mom there after a serious spinal and back surgery. The room was so outdated, the toilets were nasty. The bed was an old hospital bed that had a footboard so high that she couldn't see the tv, it took for her physical therapist to complain for her to get a different better old bed. I had to find housekeeping to come clean the bathroom and she had an attitude. My nephew had to strip her bed because her sheets were dirty. My mom obviously was a fall risk and they wouldn't answer the call light and when she was placed on the toilet she was left there for almost an hour before answering. She would be left sitting in wheelchair for hours when they finally got her out of the bed. She was there for almost a week before getting a bath and had to ask for a towel to wash her face. We were unaware of this because when we called up there because we couldn't reach her by phone they lied and said her aid was bathing her. We also think someone was turning her ringer off on her phone. We tried to have someone there at all times but my dad is 83 and the only way he could stay the night would be to sleep in a broken recliner and we have to work. All of these things came to light over the weekend when we were able to observe her care for ourselves.Her pain medication would be given 4-5 hrs after it was due and they would say that the medication machine was broken and they were short staffed. One night the nurse said she was on her way in to give her the pain meds because she was due at 5:15 and i called my mom that night and she said she didn't get until almost 10! Residents are wondering the halls and outside with no supervision. There is a young lady that resides there and I'm unsure of her medical conditions but she is not verbal, my mother woke in the middle of the night with this young lady standing over her bed( my mom always kept her door closed). The staff was rude, the facility is dirty and now to top it off when she was moved to the hospital for an emergency, they found a bed sore. This place should be shut down, you're misled by what they show you until you get there. We were in the process of moving her when she was admitted to the hospital and will be going to a different facility when discharged. I work in the medical field myself and if your heart is not in it then don't do it, simple as that. This is somebody's loved one who can't defend themselves, how would you like your family to be treated? Alot of these young ladies work at these facilities for a quick easy check while the patients are getting substandard care. I just want to help the next family who may be considering placing their loved one here. It hurt when you're leaving to go home and you see tears in your moms eyes and she's saying get me out of here. The process to move her took longer then expected because they delayed sending her records to the new facility and when they did they left out her physical therapy orders and in the midst she had a medical emergency that caused her to have to be admitted to the hospital, although serious but a blessing in disguise.

  • ★★★★★ 3 months ago

    Floors are sticky, your shoes stick to the floor as you walk, the nurses forget patents medication, there is a rather pungent odor through most of the facility that smells of urine, I would find a different place to go if I were you, staff seems to sit at the desk and never move.

  • ★★★★★ 2 years ago

  • ★★★★★ 3 years ago

About Heatherdowns Rehab & Residenti

General Information

Legal Business NameHealthcare Ventures Of Ohio LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 15, 1989 (28 years)
Capacity84
Residents80
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heatherdowns Rehab & Residenti

Heatherdowns Rehab & Residenti
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 7, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$14,250 fine
JFewImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heatherdowns Rehab & Residenti require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
55min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.1%
92.6%
92.6%
92.6%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.4%
98.4%
100.0%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
14.7%
18.2%
9.7%
25.0%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
35.6%
29.8%
34.5%
27.8%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.9%
9.6%
10.7%
25.2%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
18.9%
23.2%
23.6%
18.9%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
23.1%
25.5%
25.0%
21.3%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
9.2%
11.8%
8.1%
5.3%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
5.0%
6.3%
6.3%
3.2%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
5.9%
7.1%
6.8%
6.8%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
10.3%
15.3%
5.4%
0.0%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
1.7%
0.0%
0.0%
0.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
1.7%
6.3%
6.3%
3.2%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
4.6%
1.3%
2.6%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.9%
97.9%
95.7%
97.5%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.7%
86.6%
86.6%
86.6%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.4%
46.8%
36.2%
40.6%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
18.5%
20.6%
26.7%
26.9%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
1.8%
4.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.0%
0.0%
1.1%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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