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White Oak Manor

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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • ★★★★★ a year ago

    I wouldn't give this place a star at all.. very rude people, obviously no communication. Received a call from the "NEW" director of nursing.. called her back 5 mins later and she didn't answer the page, called back an hour later same thing , call the next day get told she is in morning meeting call back in 20 mins, call back an hour later get the ADON and told the DON won't be in until Monday and to call back than. WTF .. I am a nurse I work in a home and if we ever answered the phone and said someone isn't there and DID NOT ask if we could help them or put them in touch with someone who could we would be fired! DEFINITELY NOT A PLACE I WANT TO WORK!

  • ★★★★★ a year ago

    I dont even want to give this place one star. Do not send your loved ones here or work here. my wife worked here and of what she told me the place needs shut down. They run out of supplies or dont have the proper supplies the patients need. staff is rude to patients. patients are told to wait when they need attention. staff lies to patients and workeers. stna rounds are not properly done. some of the patients didnt even get all of their medications or on time. Some of the nurses are just plain bullies to work with and not team players. My wife had enough of the abusive bullying from one of the staff and they will not get rid of so my wife quit and now they will not even give her full compensation even though it is not her fault. staff ignores your texts and phone calls and even shuts their phones off on weekends and holidays so if there is an emergency you cannot reach them. You would get stuck working doubles endlessly because staff call off all the time. Oh did i mention the drugs. residents have been known to do drugs in their rooms and come back drunk or high and nothing is done about it. good luck white oak manor you need it.....

  • ★★★★★ a year ago

    I'm a resident here against my will. I mainly stay in my room. The resident to aid ratio is close to 30 to 1. If you need staff to do something your going to be waiting a long time. I'm not talking minutes or hours but days or weeks of constant badgering. The hallway usually smells of bm and urine. The shower is often so filled with the smells that I don't feel comfortable using it. The whole facility has a dirty feeling to it. I failed a drug test for methadone cuz I take a drug that has been shown to cause false positives. You'd think they'd let me take gas chromatography mass-spectromitry test to prove it was just a false positive. No, I was told they cost to much and the doctor would never write the order. Told the DON a family member would pay for it. She said she'd look into it. Never did, I had to sign away resident rights and if for any reason I fail another test, I get a 30 day notice and I'm out. So now I can't go outside and I'm just stuck. I worked in nursing homes and this by far the worst. This place is horrible and a living hell for those forced to live in it.

  • ★★★★★ a year ago

    The old people give you free food and a great storys

  • ★★★★★ 3 years ago

    Called the nursing home asked for the DON was given the Director of Social Services, The individual I spoke with stated her name was Donna, she was very unconcerned as to what I was calling for and made no attempt to be polite. Customer service skills greatly needed!! Was considering to come and look at the home due to placement that might be need for my sister who is a quad. But after the telephone conversation never!!!!

About White Oak Manor

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 31, 1989 (28 years)
Capacity62
Residents57
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for White Oak Manor

White Oak Manor
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 30, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 25, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

December 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmComplaintPut firmly secured handrails on each side of hallways.
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

November 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

August 5, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,665 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of White Oak Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 20min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
45min
1hr 25min
ReportedExpected
RN
3hr 30min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

67.2%
92.5%
92.5%
92.5%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
91.1%
84.0%
93.8%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
8.7%
17.4%
17.9%
14.3%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.8%
11.6%
16.7%
12.8%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.4%
25.9%
22.4%
48.8%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
30.6%
22.6%
20.0%
20.0%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
11.4%
16.2%
18.6%
25.6%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
7.0%
1.9%
1.7%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
10.4%
15.6%
14.0%
8.5%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
10.7%
12.5%
16.7%
16.7%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
2.9%
22.0%
35.4%
57.4%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
0.0%
2.2%
0.0%
2.1%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
2.0%
0.0%
0.0%
4.2%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.7%
3.6%
4.2%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.4%
50.8%
67.2%
69.4%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.2%
49.2%
49.2%
49.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.1%
75.4%
-
-
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
27.0%
9.8%
5.9%
3.1%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
2.2%
2.3%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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