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Heartland Of Waterville

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I heard about Heartland of Waterville through Lucas County Adult Protective Services. My mother and I moved here with my sister, and my mother had dementia and would be leaving the house all the time. It was making me very nervous so I had to call Adult Protective Services, where they immediatly recommended Heartland of Waterville. She was set up financially with medicaid. I believe that the care has been super, they look out for my mother, they care for her amazingly, it was better than I could have ever imagined when I was looking for a safe place that was going to care for her comfortably and securely. I believe that it takes a special kind of nurse to work in the dementia unit, although there is great nurses, not all the aides were suited to work in that specific unit. Aside from that, when I leave here, whether its an hour or a whole day, I don't have to worry. I don't think about it because I know that she is in amazing care and that's something that I am SO thankful for. I would give 5 stars on the compassion element of the staff.The nurse's fill me in on everything, I am never left in the dark. I am confident that she is in the right care and that if anything happens I will know about it whether I am in the facility or not. I would recommend Heartland of Waterville to anybody looking for safe place to put their family members with outstanding care. Every time I leave here I cannot thank the nurses enough for the great job they do for not just my mother, but every patient in the facility.

  • ★★★★★ a week ago

    I wish I could give this place 0 stars. My mother was here for about a month last year and was promised physical therapy to get her walking again after she had complications with cancer, and she received none. Her nurses were rude, and she was hit by one of them while trying to adjust her colostomy bags. It was also insanely difficult to get her discharged, because they obviously want your business. I do not condone sending a loved one to this place under any circumstances.

  • ★★★★★ 3 months ago

    Heartland of Waterville is my first job as a Respiratory Therapist and has taught me a lot and is a great place to work. Everybody is super welcoming and friendly and the staff are very caring of the residents here. I'd recommend HOW as a great place to work and a safe, great place to send patients to be taken care of.

  • ★★★★★ 7 months ago

    Wife placed in tiny room. Bed had no side rails and no bed exit warning. She is a "risk of falling" person. Poor night lighting & when she tried to make it to the toliet she fell and broke two vertebrae. She was transported back to St. Luke's hospital where surgery was subsequently performed to repair the vertebrae.

  • ★★★★★ 8 months ago

    DO NOT SEND YOUR FAMILY HERE!! Literally the worst group of people. So rude and the rooms are all out dated. Worst nursing home I've seen.

About Heartland Of Waterville

General Information

Legal Business NameHeartland Of Waterville Oh, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 6, 1984 (34 years)
Capacity126
Residents106
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Of Waterville

Heartland Of Waterville
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

August 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide activities to meet the interests and needs of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Of Waterville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

79.2%
89.9%
89.9%
89.9%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.7%
100.0%
100.0%
99.0%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
42.9%
34.2%
36.4%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.0%
39.0%
36.8%
41.5%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.0%
19.6%
22.2%
18.1%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
42.3%
39.0%
33.3%
33.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
8.1%
17.3%
10.7%
16.5%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
22.7%
13.8%
7.6%
3.3%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
14.9%
9.0%
6.7%
10.3%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
0.0%
4.8%
3.4%
4.4%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
2.7%
0.0%
0.0%
0.0%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
8.0%
7.9%
6.7%
1.0%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
2.3%
4.5%
4.5%
6.2%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
6.0%
3.6%
0.9%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.6%
80.6%
91.5%
83.6%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
29.1%
82.6%
82.6%
82.6%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.9%
60.0%
53.3%
54.9%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
23.4%
23.3%
18.9%
7.1%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
4.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
1.3%
1.6%
2.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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