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Arbors West

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Melissa Parker
    ★★★★★ 2 weeks ago

    Arbors West of West Jefferson Ohio is not a good place at all. They have cockroaches, spiders and other bugs in this place. I just got a 30 day notice today because I had a mental breakdown and they told me that they're tired of taking care of me and that they can't help me any more.

  • Eric Herron
    ★★★★★ 6 months ago

    The best way for me to describe this facility in one word is HORRIBLE. My father in law is currently at this facility and this has to be the worst place even. Over the past week not once but twice the staff as come to him at the end of their shift and told sorry but our shift is over and we don't have time to give you a bath, maybe next time. We'll the next time came and it was the same outcome. He has also now missed 3 doctors appointment due to them either not informing him or not scheduling him a ride to the doctors office. Just today they came into his room at 7:22am and told him we was supposed to be at the doctors office in Columbus at 8am, but no one scheduled you a ride so we guess you're not going. How can anyone expect to get better if they can't receive the medical treatment they need. I have also noticed that the facility is extremely under staffed. And on multiple occasions after pushing the call button for the nurse or aid I had to go find someone after 20 minutes. This is ridiculous!!!

  • Hayley Manning
    ★★★★★ 8 months ago

    I was employed here for a brief period some odd years ago. I can't tell you how many times I went without a lunch because we were so under staffed. People went on smoke breaks all the time and I got stuck doing all the extra work. Anytime a problem happened I felt like I was always the one blamed. I was trained VERY badly, so I struggled to keep up. Even after going back into orientation I STILL had difficulty. I was even being persuaded to do things out of my scope of practice which I refused because I can't. I tried my best, but felt it was never enough and I saw too many residents that needed better care. I don't know how many of them are still there, but I felt that I got the same treatment as they did which was unacceptable. I feel so bad for those people. I hope they are doing better now, but my experience was just absolutely terrible. This was the first nursing home I ever worked at and to this day I'm still unsure about working at another because of this experience.

  • Kevin Davis
    ★★★★★ 3 months ago

    First of all, does anybody ever ANSWER THE PHONE!!!? I WANT TO KNOW IF MY MOTHER IS THERE AND TAKEN CARE OF!!!

  • Christopher Brown
    ★★★★★ 10 months ago

    Poor place to be, don't trust the pictures go and see and talk to some of the residents that are there or just look at their faces, you won't make it to your appointments,you will be neglected or always put on hold, might get abused, false reports made so no red flags are raised about their facility, they always run out of supplies, bad help and they have bed bugs, roaches, bad food, place makes residents feel like they are in prison and you won't get the help you need because they only care about your money not your health. I wouldn't trust them at all with my family member and I feel super bad for residents that are still there.

About Arbors West

General Information

Legal Business NameWest Jefferson Opco LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 12, 1979 (38 years)
Capacity99
Residents91
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Arbors West

Arbors West was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Ohio Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

April 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

December 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

April 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Arbors West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
4hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
89.5%
89.5%
89.5%
95.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
96.3%
96.1%
98.6%
95.4%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.1%
31.9%
41.0%
55.3%
42.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.8%
27.5%
29.3%
32.4%
24.8%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
38.9%
25.5%
38.5%
38.7%
18.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose ability to move independently worsened
13.2%
17.9%
20.0%
14.5%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who received an antipsychotic medication
26.9%
26.7%
23.6%
30.9%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents whose need for help with daily activities has increased
8.1%
3.0%
5.8%
2.3%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who self-report moderate to severe pain
17.3%
11.0%
10.7%
9.6%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who lose too much weight
3.9%
7.8%
4.2%
5.8%
5.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of high risk long-stay residents with pressure ulcers
15.9%
13.5%
10.0%
20.0%
12.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who have depressive symptoms
2.7%
2.4%
5.3%
1.4%
3.9%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a urinary tract infection
2.7%
2.4%
5.3%
5.4%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
2.7%
1.4%
1.1%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
1.4%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.2%
79.8%
86.7%
92.9%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.7%
61.9%
61.9%
61.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.5%
55.2%
48.6%
51.9%
62.7%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who made improvements in function
28.0%
31.1%
16.1%
13.6%
17.3%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents who newly received an antipsychotic medication
2.8%
2.5%
1.1%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016OH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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