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Manorcare Health Services-Southwest

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Oklahoma Staffing
    ★★★★★ 3 months ago

    Everything about Emerald Care Center Southwest is very nice. My friend stayed here for rehab back in March and she was happy there. Whenever I came to visit, the staff was friendly and warm. They care a lot about the residents here and the rehab program is amazing! She was home and better within a few weeks.

  • Sarah Merrill
    ★★★★★ 4 months ago

    When my mother was moved here for rehab over a week ago, I read these reviews and got very nervous. I wish I had listened to my gut. She did not receive complete care. She is recovering from major surgery and her wound was not cared for appropriately. She had to go back to the hospital this week for another surgical procedure to clean up the mess. She is in what I hope to be a better rehab facility now. (Also, like the post below, she really hated the food there. When someone says hospital food is better, that is not a good sign.) UPDATE A COUPLE OF MONTHS LATER: Her second rehab was so much better I want to edit this to make it sound even worse. If only we had known! She is well on the way to recovery. If your patient needs a lot of care, consider other alternatives.

  • Haddasa Bogomilsky
    ★★★★★ 3 months ago

    I have done my research and have found this company to be best in the industry in Oklahoma. They have a great staff and infrastructure and are very professional. They truly care about their residents and really know how to make a family feel their loved one is in good hands.

  • M M
    ★★★★★ 3 months ago

    Unbelievable experience! Met with Rob- What an amazing guy! Was so patient and knowledgeable. A HUGE pleasure to deal with!

  • Robert Manela
    ★★★★★ 3 months ago

    The place is clean, it is efficiently run, the staff is caring, the food is good. The staff is sensitive to a patient's preferences and needs and is responsive to our family's concerns. No one wants to need a rehab facility but if you or a relative have to have one you probably can't do better.

About Manorcare Health Services-Southwest

General Information

Legal Business NameManor Care Of Oklahoma City (Southwest) LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1993 (25 years)
Capacity112
Residents48
Percent Occupied43%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Southwest

Manorcare Health Services-Southwest
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oklahoma Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 19, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

October 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep complete, dated laboratory records in the resident's file.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.

July 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Southwest require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
1hr
1hr 20min
ReportedExpected
RN
4hr 60min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.3%
100.0%
100.0%
100.0%
94.2%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
90.9%
86.4%
82.6%
90.0%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
33.5%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
47.6%
45.0%
-
-
29.9%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
5.0%
4.8%
20.0%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.5%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
14.3%
9.1%
9.1%
8.3%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents who lose too much weight
-
-
-
-
7.4%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
4.8%
4.8%
5.0%
5.9%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
4.8%
0.0%
9.1%
0.0%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
4.3%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016OK
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.2%
77.8%
75.4%
71.1%
77.5%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
78.4%
78.4%
78.4%
71.8%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.6%
75.2%
80.9%
83.0%
61.8%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents who made improvements in function
44.4%
55.8%
51.0%
45.8%
24.0%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
1.5%
2.9%
2.6%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents who newly received an antipsychotic medication
2.5%
1.6%
0.5%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016OK
Percentage of short-stay residents with pressure ulcers that are new or worsened



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