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Timberview Care Center

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • ★★★★★ a year ago

    Because You Are doing a fantastic job on taking care of my Amazing loving caring fiancee Nigel Schmidt

  • ★★★★★ 2 years ago

    Was looking for a place where my Grandmother could feel at home and at peace while she was recovering. As I walked in I was greeted by a few of the staff members all who were very friendly and very welcoming. They had just recently went thru a remodel and the place looks amazing. You can tell the staff is very well treated as long with the residents who are there. It was sure a relief speaking to the Director and Marketing person as they both left me feeling such at ease and I knew this would be a perfect place to leave my Grandma. Thank you so much to all of you for taking your time to show me around and answering all my questions that I had. It made the transition so less stressful. I would highly recommend this place to anyone who is searching where to leave their loved ones. Best wishes

  • ★★★★★ 3 years ago

    My aunt has been living at Timberview for several years now. The staff there are consistently friendly and professional. She likes the food and she loves the staff. She says they make her feel comfortable and she enjoys the friendships she has made with them. They involve us in regular care meetings to discuss how things are going. Whenever I go to visit her, she looks clean, happy and well cared for. The building always smells nice. I've never experienced the odors that are typically associated with these kind of environments. The other people there seem happy and well cared for. I would not hesitate recommending Timberview to any of my close friends and family members. I wouldn't have them go anywhere else. They have earned my loyalty and my respect.

  • ★★★★★ 2 years ago

    The staff at Timberview were all exceptional. They were professional, courteous, kind, caring and compassionate. My dad was at the coast on vacation and, long story short, he ended up in rehab at Timberview. I had been warned about what to expect at a rehab/nursing home and I was pleasantly surprised from the moment I walked in the door. People were cheerful, funny, and it even smelled good. All staff - the Administrator, Admissions person, RNs, LPNs, Physical and Occupational therapists, CNAs and housekeepers, were all friendly and pleasant, without exception. Stephanie, the Social Service Director, made the move from Timberview to a place closer to home, an easy transition for my dad and our family. The optimism exuded from the staff helped my dad in his recovery. I would highly recommend Timberview.

  • ★★★★★ 3 years ago

    Upon arrival I parked out front and noted the "no parking signs". I had just flown in from San Diego, and was on about five hours of sleep in the past four days. I saw no signs stating where I was supposed to park, only where I shouldn't. I walk in, and there is no area that looks like a front desk, but there was a guy sitting in an office, with his door open. I stick my head in and see that he's on the phone. So I walk back out, but then I hear him say, "can I help you". I tell him that I'm parked out front and I need to know where I can park. (this whole time staying on the phone, not placing anyone on hold, not saying, excuse me for just one minute while I help this lady, just keeps talking) I'm expecting him to tell me where I can park; but instead he points out of his office and says, "ask at the nurses station". I was actually taken aback - so - how is this helping me? I look around - I don't see anything that I would think is a nurses station. So I ask him again, "can't you just tell me where I can park?" He gets rude with me and says again, ask at the nurses station, I'm on the phone. Now - I've actually done paid reviews for care centers. This guys customer service skills SUCK. I was a family member of someone who could have been dying for all he knew, and yet he couldn't get off of the phone, or "hold the call" for the three seconds it would have taken to tell me - "you can park anywhere on the street". I found someone who looked like she worked there, and asked her where I could park, and said, "because this jerk can't get off the phone long enough to give me an answer". Forgive me if I wasn't on my best behavior, but I don't respect people that treat others like that. You see, my father is in this care facility - and now this administrator is treating his family member like this. So I'm thinking - wow; if that's how they treat paying customers, I wonder how they treat the patients. To top it all off. After I find a parking spot in the hospital parking lot, because I still wasn't sure where I could park or not - I come back in to see my father. As I walk in, and walk by this man's office again, he comes out and accosts me. He asks me in an angry tone, "do you have a family member here?". I tell him it's none of his business, and I keep walking. Then he says something demeaning about me parking in the no parking zone. (something to the effect that I should have known not to park there because of the signs) All in all, I'm not impressed with the care. The nurses and CNA's are wonderful - the PT, OT are a joke. When the phone rang - they allowed my father to stop what he was doing and answer the phone. The life line guy came in, and instead of doing the OT (upper body), he was distracted by this and didn't get his full work out. When I spoke to the PT guy - I asked him what he thought of my father's progress, and he told me that he hadn't even seen my father walk yet - and this was after three weeks of being there!!! I understand my father is a grumpy old man and complains of being in pain, but sometimes you need to push people to get them to improve. As for that man on the phone - if he didn't want to be bothered, he should have had his door shut - AND he shouldn't have offered to help me. I could see he was on the phone, I didn't expect him to offer help; but when he did - he should have followed through. He needs some disciplinary action against him for the way he behaved that day - there were several witnesses. I'm pretty sure my last statement to him as he walked away telling me how stupid I was that "you're a jerk".

About Timberview Care Center

General Information

Legal Business NamePci Care Venture I Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 3, 1983 (35 years)
Capacity67
Residents52
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Timberview Care Center

Timberview Care Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oregon Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 12, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

July 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$975 fine
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.

December 5, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Timberview Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
92.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
50.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.8%
17.1%
16.1%
11.1%
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
17.7%
0.0%
11.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose ability to move independently worsened
8.8%
8.3%
5.9%
6.7%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antipsychotic medication
6.5%
8.6%
6.2%
11.1%
12.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose need for help with daily activities has increased
10.9%
9.7%
8.8%
10.1%
12.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
5.4%
3.0%
3.4%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who lose too much weight
0.0%
10.0%
7.1%
3.7%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.7%
-
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
2.8%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a urinary tract infection
0.0%
2.7%
2.9%
3.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents experiencing one or more falls with major injury
4.2%
2.8%
0.0%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.8%
96.3%
95.8%
94.8%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.8%
86.4%
86.4%
86.4%
78.3%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.7%
63.5%
66.0%
62.9%
68.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who made improvements in function
20.0%
20.0%
30.0%
23.3%
22.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
0.8%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.8%
0.0%
0.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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