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Bend Transitional Care

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Dona Evans
    ★★★★★ a month ago

    99.99% of the staff are kind, compassionate, and professional. And I truly appreciate their care -- Thank you. But, you know what they say about the proverbial "rotten apple". It isn't that that the "one" spoiled the overall care offered by the staff of this facility, but they can leave a bad taste in your mouth. For the most part, I received really good care; however, when you are in pain, helpless and at the mercies of that "one bad apple" for a 6-12 hour shift, once, twice, or more...you can get a really bad taste in your mouth that flavors your whole experience no matter how wonderful all the other workers and staff may be. My apologies to the majority of the wonderful nurses and CNAs for not giving a full throated 5 star review, but all CNAs should be held to a high standard. The ones with passive aggressive tendencies should be weeded out. If you can be cruel to someone who is helpless and in pain and totally dependent on you, you should be in another line of work. That's my opinion.

  • Nanette Carlson
    ★★★★★ 4 months ago

    No one answers the Bell I know a patient who is not supposed to get up on their own yet no one answers the Bell this patient is at far back room in order to go to the bathroom he must get out of his bed and go around the corner. This was discussed earlier it's still not being addressed. They do not answer the call Bell. Medications are not dispense in a timely manner. They seem to be quite under staffed this was addressed with visiting administrators today. It has not helped one bit no one ever came to help the patient get ready for bed. It is my opinion this facility needs better management and to answer the call Bell. More tomorrow one star for today. Understaffed or else the bells are turned off either way it's not acceptable.

  • Adele Castleberry
    ★★★★★ 2 years ago

    A state of the art new facility. Emphasis is on patient care and comfort which, sometimes, on ocassion, necissitates sacrificing the timely filing of government mandated reports.

  • A Google User
    ★★★★★ 5 years ago

    This facilty is very old, and while the staff seem to care, they are often very short handed. The patients have to wait a long time for someone to help them to the bathroom or to get them pain medicine. The food is often cold and way overcooked.

  • Catherine Driscoll
    ★★★★★ a year ago

About Bend Transitional Care

General Information

Legal Business NameOhana Harmony House, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 7, 1996 (21 years)
Capacity49
Residents47
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bend Transitional Care

Bend Transitional Care was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oregon Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

March 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
CManyPotential for Minimal HarmHealth InspectionProvide adequate and comfortable lighting levels in all areas.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bend Transitional Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 40min
ReportedExpected
CNA
40min
45min
ReportedExpected
LPN
1hr 5min
1hr 30min
ReportedExpected
RN
4hr 25min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 3hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
92.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
50.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
12.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
12.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.2%
65.5%
68.7%
73.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
79.6%
79.6%
79.6%
78.3%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
45.6%
49.8%
46.3%
48.0%
68.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who made improvements in function
33.4%
32.2%
19.5%
8.3%
22.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.4%
1.0%
0.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.0%
0.0%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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