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Avamere At Three Fountains

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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Jan Koski
    ★★★★★ 2 months ago

    Terrible place, very unsafe, unsanitary, retaliating staff when you complain. Neglect, poor conditions for rehabilitation in Alzheimer's patients....food served looks like vomit!

  • Mark Schultz
    ★★★★★ 10 months ago

    Most most of the nurses are nice, especially Priscilla. I appreciated them giving me my own room. The Wii bowling game was fun and there's 24/7 drinks available. I would have given it a positive review but one nurse made my stay so uncomfortable I couldn't wait to get out. The nurses are legally mandated to feed patients so they have to come in your room and leave breakfast but I was having a hard time sleeping so I put a note on my door not to disturb me if I'm asleep. Mary, the head nurse who dispenses medicine, came into my room and stole a bottle of prescription medication. Patients are not supposed to bring medicine into the facility but I didn't know this. She didn't tell me she took them or leave me a note. When I woke up I noticed the bottle missing. I yelled so everyone would hear "I've been robbed!" I start tearing my room apart looking for it. Some nurses came in asking what's wrong. I told them. I walked outside to tear my car apart. On the way Mary asked me what's wrong. I told her. She said nothing.Then she follows me outside and starts smoking as she watches me tear my car apart. I walked back inside. She was staring at me the whole time. I tore my room apart again yelling "thieves!". I go back into the hall and Mary is walking toward me and asks again "what's the matter". I said "someone stole my medicine". She said "I have them." So she took them, heard me yelling as I'm tearing my room apart, watched me tear my car apart, waited for me to tear my room apart a 2nd time, then told me after a half hour. She could have left a note, told a nurse, told me herself, something, anything. Have you ever lost something valuable and can't think of anything until you find it? That's the way I felt. I think I was entertaining her. It seemed she withheld telling be to get the sadistic pleasure of watching me panic. I wrote a formal complaint. Everyone knew I wrote it so Mary and I kept our distance from each other the remainder of my stay. It made it very uncomfortable. The food is terrible. The mattresses and pillows are plastic. It's crowded. There's no headphones to shield the TV volume from the guy next to you.

  • CJ Morgan
    ★★★★★ 10 months ago

    My Mom was here for about 3 days and we couldn't get her out fast enough. I watched a cna clean the bedside commode, then walk out without washing her hands or using disinfectant, and I watched her walk all the way down the hall. Place stinks of urine from the moment you walk in probably because they didn't empty bedside commode until they practically overflowed. This was the facility on Stevens but sounds like this is their standard MO. I'd give -1 star if possible

  • Andrea Shults
    ★★★★★ a year ago

    Whilst the staff and instructions are wonderful the cleanliness leaves much to be desired. From the filthy black mats on the floors to the mold on the handicap seats in the showers and the flies on the ceiling. Their cleaning staff needs to be taught how to actually get the job done.

  • Tyra Foxx
    ★★★★★ a year ago

    No no no don't put your dog here... This review is about the one on crater lake no info on the Steven steet location My father was here less than 24 hours and he was nearly killed by the incompetent staff... He fell out of bed!!!! I have no idea how long he was like that for I found him The bags have no side rails I asked for side rails and was told some would be installed ASAP... Never happened The CNA took the bed pan out from under him after he was unable to preform and she put it in his bed side table with his water He has Mersa and is supposed to be in isolation for the protection of the other people and it took them over a day to get the isolation cart for the protection of the others... Never never never he had to be taken out by ambulance with a heart attack after sliding out of bed...

About Avamere At Three Fountains

General Information

Legal Business NameWaterford Operations, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1975 (42 years)
Capacity117
Residents103
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Avamere At Three Fountains

Avamere At Three Fountains
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oregon Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 29, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

November 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

July 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

February 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Avamere At Three Fountains require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 10min
2hr 40min
ReportedExpected
CNA
5min
50min
ReportedExpected
LPN
20min
1hr 40min
ReportedExpected
RN
3hr 35min
5hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.6%
92.9%
93.0%
93.0%
92.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.6%
44.0%
40.7%
45.8%
50.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.2%
34.1%
25.0%
24.4%
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
9.3%
0.0%
5.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose ability to move independently worsened
15.4%
19.0%
16.7%
14.3%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antipsychotic medication
20.0%
13.6%
10.6%
4.4%
12.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose need for help with daily activities has increased
26.4%
21.9%
20.6%
27.0%
12.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who self-report moderate to severe pain
2.3%
11.1%
8.5%
8.3%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who lose too much weight
10.3%
7.7%
4.9%
14.3%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of high risk long-stay residents with pressure ulcers
2.6%
0.0%
0.0%
2.2%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
4.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a urinary tract infection
0.0%
2.1%
2.1%
8.3%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents experiencing one or more falls with major injury
8.8%
3.3%
0.0%
6.2%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.6%
98.2%
97.3%
97.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.2%
86.6%
86.6%
86.6%
78.3%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.3%
56.6%
55.5%
58.9%
68.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who made improvements in function
51.7%
42.8%
36.6%
35.2%
22.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.5%
0.9%
1.3%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.7%
1.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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