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Avamere Health Services Of Rogue Valley

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Mrs Mickey Shackelford
    ★★★★★ 4 months ago

    If I could give this place a negative number score I would. This place is disgusting. My family member was truly traumatized by her stay here and their transition team were awful and rude, especially the supervisor ( I believe her name is Kim - be prepared to deal with a major attitude problem when dealing with her upon introduction. - I opened her office door and she told me " WHAT ARE YOU DOING?!" Wow.... real professional!) If you love your family member, do whatever you can to stay away from this center. Avamere Score: - 1000000000000

  • Sue Russell
    ★★★★★ 3 months ago

    My husband was at a nursing facility before he came to Avamere and after that horrible experience I was very apprehensive about him going into this facility but it turned out to be completley opposite of what I expected. The staff from management, nurses, cna's, therapists and to the wonderful housekeepers has been such a blessing. I have felt at such peace with the care he has recieved from these "angels" and want them to know their compassion, kindness and care of our loved ones has not gone unoticed by the families. The staff is so encouraging and cheerful in their duties I marvel at how they keep their spirits up in so much sadness. Thank you from the bottom of this wife's heart for your care of my best friend.

  • Tawnia Jensen-Lassere
    ★★★★★ 2 months ago

    Terrible!!!! I will never leave any loved ones here and you shouldn't either!

  • Kaylene Kilpatrick
    ★★★★★ 4 months ago

    Management has NO back bone. Staff is disrespectful to the residents, Worst company I have ever worked for.

  • Organa Masmic
    ★★★★★ a year ago

    The services of the CNAs are very good. Some lack the proper bedside manner for this type of work. Overall the quality of care is good. But the food that they serve is deplorable. Meat comes out hard as a rock, they use what looks like fake cheese on their grilled cheese. Which they don't even melt half the time. Fried fish seems to be a regular meal. If you're looking for a place that offers healthy meal options, this is not the place. My mom has been here 2 years and you can tell that the kitchen doesn't really care about the quality of food they serve the residents. Very disappointing.

About Avamere Health Services Of Rogue Valley

General Information

Legal Business NameMedford Operations, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity91
Residents69
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Avamere Health Services Of Rogue Valley

Avamere Health Services Of Rogue Valley
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oregon Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 15, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmComplaint+InspectionEnsure the activities program is directed by a qualified professional.
DFewPotential for HarmComplaint+InspectionProvide activities to meet the interests and needs of each resident.

March 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$975 fine
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

June 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Avamere Health Services Of Rogue Valley require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 30min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
30min
1hr 20min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

77.8%
92.1%
92.1%
92.1%
92.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
73.5%
88.9%
86.2%
88.2%
93.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
50.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.7%
12.0%
23.3%
30.0%
17.2%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.6%
5.5%
15.1%
15.1%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose ability to move independently worsened
37.5%
25.0%
32.0%
23.8%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who received an antipsychotic medication
6.7%
16.0%
3.4%
12.5%
12.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents whose need for help with daily activities has increased
8.3%
13.8%
-
-
12.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
11.8%
14.8%
10.7%
8.8%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who lose too much weight
9.7%
8.3%
0.0%
10.3%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
5.9%
0.0%
0.0%
2.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a urinary tract infection
2.9%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
2.9%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.1%
92.8%
89.3%
82.6%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.2%
83.8%
83.8%
83.8%
78.3%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.1%
62.4%
68.6%
68.3%
68.1%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who made improvements in function
11.0%
18.3%
28.6%
34.3%
22.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who self-report moderate to severe pain
3.5%
5.6%
5.3%
2.6%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
1.7%
1.4%
1.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016OR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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