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Windsor Health & Rehabilitation Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Tina HENDERSON
    ★★★★★ 4 weeks ago

    From administration, to nursing to direct care professionals, the care and comfort toward my friend has been excellent. The food has been prepared well and tasty! The facility is older but is kept clean and homey and does not have any odors. I am so thankful and grateful for all of the kindness and care given.

  • Sherry Austin
    ★★★★★ 7 months ago

    Dark/ depressing... staff short and impatient with residence. Food was awful.. what a cold harsh place to put a loved one.

  • Jodi Clark
    ★★★★★ a year ago

    WORST PLACE...STAY AWAY. Family member in there. NOTHING was done for her. She was on toilet over hour crying and nobody came...Left alone most of day in room or taken to dining room and left. Help is a joke. Asked who nurse or CNA was .answer was they did not know. I gave her showers myself and changed her bed. FOOD IS GROSS. Other family's upset about their care. Therapy... a joke... Therapy lady said it's the worst place she has been in. She was left to get to bathroom herself...other lady had 100 fever ...they never came back .. CLOSE THEM DOWN

  • Ilona Peckham
    ★★★★★ 2 years ago

    Windsor is toward the bottom of the list I'd recommend. The "management" was less than clear, they are expensive, understaffed and in some cases pretty uncaring. The facility in general is depressing and dismal - Even the "art" on the walls, which should be at least interesting, and hopefully cheerful or thoughtful for the residents, was picked by "interior designers" during the last "renovation" of the facility - cubist or other "modern art" with no realistic, humorous, interesting, creative, stimulating content - just boring, dark, "modern art" and displayed high on the walls to where anyone in a wheelchair or otherwise less than normal upright height wouldn't even be able to see it! The food is probably basically nutritious (?) but is barely edible. My loved one had to be in this facility for a month because of specific medical requirements they were "qualified" to provide, but she didn't spend one more day here than necessary.

  • Angie Garcia
    ★★★★★ 11 months ago

    This place is ridiculous! They ignored my grandfather, who kept yelling for help because he needed to use the bathroom, for a whole day! He wet the bed and was left to lay there until family came the next day! He has been crying and begging to leave but the idiot doctor won't discharge him. This place treats several patients in the same way! We've complained several times as there have been several other issues and we continue to be told this won't happen again. This is the type of place that you hear about and read about and hope you never see the nasty things they do to old folks! This place needs to be investigated!

About Windsor Health & Rehabilitation Center

General Information

Legal Business NameEvergreen Oregon Healthcare Salem, L.L.C.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 3, 1991 (28 years)
Capacity100
Residents47
Percent Occupied47%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Health & Rehabilitation Center

Windsor Health & Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Oregon Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 10, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionUse a registered nurse at least 8 hours a day, 7 days a week.
FManyPotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
GFewActual HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAssess in a timely manner the resident when the resident enters the nursing home.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

March 15, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

December 22, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 2, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$26,732 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 30min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
5hr
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
77.3%
77.3%
81.0%
92.2%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
66.7%
-
76.2%
85.7%
92.4%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.6%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
25.0%
15.4%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
4.2%
14.7%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
5.0%
7.7%
12.4%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
9.5%
-
38.1%
21.4%
7.6%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
19.0%
13.0%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
24.3%
11.2%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
0.0%
3.0%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
28.6%
-
0.0%
0.0%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
0.0%
-
4.8%
3.6%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
-
0.0%
2.0%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
-
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017OR
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

33.5%
33.0%
44.5%
50.3%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.2%
34.6%
34.6%
34.8%
78.5%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.3%
58.9%
60.8%
75.9%
71.1%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents who made improvements in function
17.9%
19.8%
29.6%
24.0%
19.5%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
6.5%
1.8%
2.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.5%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017OR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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