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Manorcare Health Services-West Allen

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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    My mom is a patient for short term rehab and she is already developing small bed sores I keep letting the staff know my mom is unable to shift herself due to a spinal cord injury and if it's not for me or my family to check on her everyday making sure things are getting done my mom would probably be back in the hospital. How I ask to speak to the doctor and the nurse tells me the doctor does not like to be bothered unless it's an emergency I'm like really?? My mom's been here for 3 weeks and I don't even know who's taking care of her. My mom almost fell out of bed because the beds has no side rails and my mom is a fall risk. I ask for my mom's Foley catheter to be removed she had it in her for almost a month since she was in the hospital and they keep telling me we're waiting for an order she's probably going to get a UTI crazy!!! Me and my family is already looking to GET MY MOM THE HELL OUT OF THERE!!!! Please if you love your family unless you're going to be there every single day don't send them here.

  • ★★★★★ a year ago

    I went to visit my friend the other day. I know why she must be in this facility. However, this is the most depressing, filthy facility I have ever been to in my life. Peeling paint and peeling wallpaper everywhere. Trash and dirt everywhere. Scratched, broken furniture. No chairs in her room for visitors to sit. Some personnel I encountered were friendly and helpful, others didn't bother to acknowledge me at all and acted annoyed. No decor anywhere to brighten the lives of these patients or improve their daily lives just a little. I can only pray she is getting the medical care she needs.

  • ★★★★★ 3 years ago

    I want to start first with acknowledging Nurses Robin and Becky from the 3rd floor are excellent and very helpful. The facility should be close down. Once I walk in the facility I could smell feces and urine thru the hallways. Most of the staff are smokers and continuously go outside to smoke and neglect the patients. I do understand the staff has the rights to have smoke brakes but I can't understand how if there is a patient calling, the staff leave for smoke brake and ignore the call. The staff is clueless when it become to the patients care. They assume the patient can walk, talk, sit up, etc., etc. The staff need to educate them self and read the charts prior to see the patient. (This is a safety issue). Numerous times I found my mother with residuals of feces after the staff suppustly cleaned her. Numerous times we told the staff she was at risk of falling. This was ignored and of course my mother fell. In one occasion I got to the room and found my mother almost falling from the wheel chair because she was falling asleep and no one noticed. Most of the staff has no compassion for these patients. A lot of these poor patients never complaint because they are afraid of reprisals. I am not going to rest until the government get involved in this and performed and investigation. The staff is very unprofessional and rude. Unless you are a doctor or someone with a title the staff won't treat you with respect. I just can't understand where these people got trained. Robin and Becky are the only once that I can say are very professionals and have compassion for these patients. They are always running around and giving the extra mile for the patients.

  • ★★★★★ 2 years ago

    20 Days that my father was in there before being sent to St Lukes for a Urinary Tract Infection and falling out of bed. The Hospital found 4 stage 2 bed sores and 1 stage 1 bed sore on his bottom feet and elbows which occurs when the Patient is not moved or shifted. He was there for Rehabilitation and received minimum Rehab if he had 5 good sessions of rehab I would say it was alot. I wouldn't put my worse enemy in this place

  • ★★★★★ a year ago

About Manorcare Health Services-West Allen

General Information

Legal Business NameHealth Care And Retirement Corporation Of America LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 26, 1969 ()
Capacity146
Residents138
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-West Allen

Manorcare Health Services-West Allen
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 10, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

May 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
BSomePotential for Minimal HarmHealth InspectionProvide residents with private access to a telephone.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-West Allen require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 40min
ReportedExpected
CNA
20min
45min
ReportedExpected
LPN
60min
1hr 10min
ReportedExpected
RN
2hr 60min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.2%
98.2%
98.2%
98.2%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
92.4%
87.0%
89.3%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
39.0%
41.2%
34.1%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.7%
37.8%
27.6%
25.7%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.0%
16.0%
18.1%
27.3%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
9.1%
12.2%
23.2%
19.3%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
14.1%
15.2%
20.2%
16.7%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
10.6%
5.2%
9.9%
15.1%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
3.1%
1.1%
1.9%
1.7%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
2.4%
1.3%
4.4%
4.2%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.0%
1.8%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.9%
1.7%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
1.0%
0.0%
0.0%
1.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
5.7%
5.7%
5.6%
4.8%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.1%
1.1%
1.9%
0.8%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.8%
80.0%
86.8%
75.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
78.9%
78.9%
78.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.5%
42.8%
52.0%
58.1%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
18.9%
15.1%
25.6%
28.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
3.1%
0.0%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.5%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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