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New Eastwood Healthcare And Rehabilitation Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Brianna Nikolic
    ★★★★★ a month ago

    My grandpa came here to recover after being taken off of hospice care & my grandma ended up having to come around the same time. New Eastwood's therapists, nurses, and entire staff went above and beyond to help with their rehabilitation in mind, body, and spirit. The love and care that the entire staff gave my grandparents helped their journey tremendously. Today my grandparents are back home & much stronger than where they were before! We have New Eastwood to thank for being such a huge part of their journey! If I could give them 10 stars, I would! Quality care and quality people. You won't find it anywhere else.

  • Ana Vasquez
    ★★★★★ 5 months ago

    Everyone knows that when it comes to our loved ones, no one can take care of them better than we can. MOST OF THE TIME....because of this very reason patients and family members are quick to jump to the first opportunity to critique, but all it is, it's a personal view point. The truth is that the ENTIRE STAFF should be commended for their efforts in caring for our loved ones, staff work very hard at satisfying the needs of every individual that can at times be very demanding...depending on their own personal previous life's circumstances. I brought my dear aunt to this facility and i will admit at first I was very skeptical about their services that my aunt would or would not receive. I used to drop in at all times of the day unannounced because I thought I would catch someone doing something wrong, but as time went on, I realized that my aunt was happy, she had people to speak with, they cared for her very kindly. The Staff in this facility gave me great peace of mind. I also learned by personal experience that they care and focus greatly on the individuals. I want to say THANK YOU to you ALL Staff!! for a great job well done. And please continue to do your BEST!!

  • mike mike
    ★★★★★ a month ago

    This New Eastwood healthcare and Rehab Center team is truly wonderful. I have never seen such a kind caring group of healthcare workers! Most of the staff are extremely friendly, loving and sympathetic, especially the administrator! Thanks Kay for all you did!!

  • AJay Alicea
    ★★★★★ 6 months ago

    My views about this place were very wrong before. People change their minds. I love how they have been caring for my grandfather. I notice over time he has become very happy. I apologize for my first review. Thank you for caring for him. My family and I are grateful. Thank you for everything.

  • Kathy Miller
    ★★★★★ 3 months ago

    First of all - I never agreed to have my husband put into this facility. I would have put him in a closer facility instead of having to drive for 45 minutes to a place that didn't take proper care of him. (We have a friend who recommended a place here that he just loved for his Mom and I would have looked into that first). I just got home from visiting him in the hospital and I got a call that an ambulance was called for the transfer and he was being transferred to New Eastwood. I had spoken with their "Clinical Liaison" rep. at the hospital that morning, but explained that I wanted to check into this facility and was leaving to go home and couldn't talk to her at that time. He was more or less kidnapped and put is this place. I never signed any paperwork for him to be admitted for 2 days and then more paperwork at 3 days after he was already there. How can you say over and over and over again in answer to other reviews, that go back a year or more, that you are trying to upgrade and provide better care for your patients. My husband was there for over a month. The night nurses (except one or 2) never paid attention to him when he called for a bedpan to either be brought or taken away. There was an elderly man close to my husbands room that use to scream at the top of his lungs to "Please come get me off this thing" referring to the bad pan they put him on and never came back to take him off it". I heard this myself not hearsay from anyone. His bed cloths were not changed on a daily bases, His room was kept pretty clean but the floors were not washed everyday just swept. He was asked on numerous occasions what he did and didn't want to eat. His main didn't want was fish of any kind. So what did he get for dinner that day and lunch and dinner the next day??? FISH - he couldn't eat so he got nothing to eat for those 2 days except breakfast. They promised protein rich snacks (he needed to rebuild muscle) - he got ice cream or nothing at all. I could go on and on. There were some really great nurses that really cared. Then there were the one's who make it their duty to get out of doing anything. He would ask for something and was told "I'll be right back" never to be seen again. I refused to leave him there any longer and as soon as he could get to the bathroom - by himself, with the wheel chair, I brought him home. His therapy people were the best "I give them 5 stars 10 if you'd let me". With out their constant care of him, he might have had to stay longer. When I told them I was taking him home they asked why. I had been telling them throughout his stay how he was not being treated very well. I then told them that they weren't doing anything for him I couldn't do at home and much better too. I had already explained to them, on numerous occasions, that he was not a dementia patient that didn't know what was going on. He was there for rehab. and therapy and told me everything they did and didn't do. He lost over 20 pounds there and has since gained it back plus. I had confronted the administrator etc. on a few occasions without any good results. I, myself, WOULD NEVER RECOMMEND NEW EASTWOOD to anyone. I asked his Pulmonary Doctor if he had recommended this facility, which is what I was told by their Clinical Liaison, he replied "No I never have nor would I ever recommend New Eastwood". Enough said!!!!

About New Eastwood Healthcare And Rehabilitation Center

General Information

Legal Business NameNew Eastwood Operator Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity97
Residents95
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for New Eastwood Healthcare And Rehabilitation Center

New Eastwood Healthcare And Rehabilitation Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
BSomePotential for Minimal HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of New Eastwood Healthcare And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 40min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
50min
1hr 30min
ReportedExpected
RN
4hr
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
100.0%
100.0%
100.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.0%
50.0%
65.0%
58.3%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.7%
26.9%
28.3%
20.4%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.2%
26.2%
33.6%
7.8%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
3.4%
2.0%
7.1%
12.0%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
8.8%
8.0%
18.6%
12.2%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
1.9%
0.0%
0.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
5.2%
16.0%
14.3%
11.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
5.9%
4.8%
0.0%
2.3%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
5.6%
0.0%
7.3%
6.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
3.4%
8.0%
0.0%
2.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
5.1%
2.0%
2.3%
3.8%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
3.0%
0.0%
2.1%
1.7%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
96.5%
98.6%
98.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.2%
94.9%
94.9%
94.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.0%
61.9%
57.3%
62.2%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
5.6%
7.2%
3.4%
2.3%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
0.5%
1.5%
1.5%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.2%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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