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Highland Manor Rehabilitation And Nursing Center

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    This is a deplorable place. It never used to be like this but the new company hired misfits that DO NOT know how to run a nursing home! You can't even talk to the new administration without them becoming aggressive. Residents are not kept clean and are given wrong medications and then patients become ill. My family member is put in a wheelchair everyday and kept there for hours on end! Patients are put in hallways or by nurses station, not able to rest in their rooms, and left there so they can be easily seen, due to the lack of adequate staff. Some patients are watched constantly like they are criminals!! It takes a long time for call bells to be answered mostly because they are so short staffed. Lots of patients are left in soiled clothes for hours and you wonder why they get pressure sores and UTI's. One patient broke a hip, then came back from hospital and broke the other hip because they didn't take precautions and ended up dying. When you have concerns or questions and ask a nurse you get told one story and they refer you to the Director who gives you another story or better yet a lie. I've witnessed the incidents so I know the Director tells lies. They have to use lots of outside help from agencies because they can't get employees or keep staff due to the new administration and yet they are the ones to blame. This place has become so bad and miserable for the patients and the few good employees that are left. Also the food is always cold and tastes awful. Must be the cheapest food they can get. It even looks inedible! If you are a constant presence in the building then there seems to be some resentment on the staff's part! Families are very upset and can't understand how the company would allow the new administration to carry on like this?! What a disgrace.

  • ★★★★★ 3 months ago

    This place is a joke starting at the top all the way to the bottom and the 1st problem is they got a bunch of uneducated people running the place!!! You don't gotta be that smart to see why they can't keep any workers!!! Maybe if they got rid of all them bitter petty old ass people thats been there for years running people out maybe the place would be better!! I've work in a few nursing homes and this is by far the worst and I'm not talking about the care because there are some good ones but when the people up front take everything as a joke and that's why this will never get better!! Oh and let's not talk about the lazy nurses!!! They couldnt take my realness and that when I see or hear BS I call them out on it!!! They think I did a no call no show but I just didn't go in because no one wants to work with unraised adults!!!

  • ★★★★★ 5 months ago

    -This home is more NEGLECT than it is care. They draw you in from hospital which should have been a clue. Then when you're there, you'll see it is run very unprofessional. When you need to talk to the adminstrater she has hissy fits, BUT does know how to turn on the charm for her boss guy, whoa. Same thing goes on with the nurse director, and she's always MIA and certainly could use lessons in etiquette. Also, she is outside smoking more than she is inside, pathetic! If you have a problem or concern she just blows smoke-she don't care. I seen the going's on in this place. My aunt had a surgery and was only there for only a short stay thank goodness. They lost my aunt's dentures but luckily I found them in her trash. I gave Auntie some money to keep with her but that disappeared. She also got a bedsore! Care is very poor. Nurses don't care. Don't know where they get nurses from bcuz they don't even know the patients. Can't get good help- yet another clue. No wonder the health department is at this home a lot. Such a depressing place filled with attitude and incompetence. Will not bring my aunt back to this place after her second surgery. I feel sorry for the patients that are stuck there at their mercy. The only reason I gave this place a one is because there is no ZERO to choose. Just terrible.

  • ★★★★★ a year ago

    Highland Manor Rehabilitation and Nursing Center is a wonderful facility. My brother was there from February 14, 2015 until May 23, 2015. When he was admitted, I did not think he would be going back to his apartment. All of the employees are so caring and do an excellent job working to help the patients live a normal and productive life again. The facility is very clean and the meals are nutritious. The physical therapy department helped my brother walk again. His nurses were the best. Admissions and social services helped us get through all the paperwork in a very professional manner. I have to give five (5) stars to the terrific nurses' aides who provided comfort and were especially nice to my brother when he was grouchy the first couple of weeks. "Highland Manor" receives a THUMBS UP RECOMMENDATION from our family for taking care of our brother.

  • ★★★★★ 7 months ago

    I was called for an interview last week for a social worker position. It isn't close to my house (about 25-30 mins). I walk in and ask for Jennifer. The secretary says "let me find her". Find her? I was scheduled for 11:00 and it was 10:57. Secretary tells me to have a seat she will be right with me. I have a seat and within 5 mins the secretary comes out and says "Jennifer will call and reschedule she has an emergency ". Ok...no big deal. HOWEVER...I didn't get any apology for wasting my time and am still waiting on that call. Guess what else? It says no jobs available right now for this place. My guess is JENNIFER forgot to call me to cancel BEFORE I showed up because most likely already had someone hired. You guys need to get your lives together. Your reviews already are not that great! I wouldn't want to work for such an unorganized company anyway!! Thanks but no thanks!

About Highland Manor Rehabilitation And Nursing Center

General Information

Legal Business NameHighland Manor Nursing & Rehabilitation LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1983 (35 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highland Manor Rehabilitation And Nursing Center

Highland Manor Rehabilitation And Nursing Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmComplaint+InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure laboratory services, blood blanks and transfusion services provided on site meet requirements for certified laboratories; or have an agreement to obtain services from an offsite laboratory, that meets the same requirements.

December 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

December 19, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highland Manor Rehabilitation And Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 35min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 40min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.1%
95.9%
95.9%
95.9%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.3%
47.5%
52.2%
52.3%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.7%
25.9%
22.4%
19.5%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.4%
17.3%
19.0%
33.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
6.6%
3.4%
5.6%
10.9%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
11.5%
9.1%
17.5%
13.3%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
12.8%
3.2%
5.8%
5.5%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
4.3%
4.4%
3.3%
4.9%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
6.9%
7.6%
5.4%
3.8%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
6.5%
5.5%
5.4%
8.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
5.2%
7.6%
4.2%
5.2%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
1.9%
1.9%
1.7%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.9%
100.0%
96.7%
94.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
90.8%
90.8%
90.8%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.8%
66.8%
59.1%
60.6%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
16.0%
16.0%
23.1%
18.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
2.2%
2.5%
1.3%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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