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Manorcare Health Services-Lancaster

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My brother has been a patient there for about 6 weeks. I go every day to see him. Needles to say I'm very disappointed in the care that is provided to my brother. My brother went there due to issues with his knee. He had surgery, and has antibiotics given to him intravenously. The proper care of keeping the pick line clean was of most importance to prevent any kind of bacteria or infection from happening. The staff at Manor Care give very little importance to this concern. They did not have the caps or filters needed to provide the proper cleansing. My brother had to supply his own caps and filters. Even after we secured these items, the staff still refused to properly administer the periodic changing of the caps and filters. I spend a substantial amount of time at this facility, so I observe more than the average visitor. Also, just a day ago, the issue of patient confidentiality came into question. Apparently a social worker handling his case, broke protocol, by discussing his case in front of another patient. By brother took umbrage on this, and it was handled pretty poorly. After said incident my brother was told that he was not allow outside anymore. The pretense was because of the pick line. Now mind you, there were no issues before because of the pick line. And since they care very little in the cleansing of the pick, why would that be an issue as to going outside. Also for the last 3 weeks my brother has informed the staff that his toilet stopped up. Someone from maintenance came and looked at it and that is all he did, was look at it. I know, I was there. To this day it is still not working. My brother has to use the bathroom across the hall in another room. I've come there , and my brother's urine bottle spends hours sitting, until I ask one of the staff to remove it. There was the incident last Sunday, where early in the morning, my brother asked someone at the nurse's station for a bag of chips. He was told that there weren't enough to give him one bag. She refused to get up and get him a bag. My brother ended up walking with his walker to the Giant grocery store at 5:30 in the morning. He does not have a knee. Another example of their callousness. A patient passed away in by brother's room. The body was left there for 8 hours. My brother informed the staff that I was coming with my mother to visit. He was told to hold the curtain closed while we were there. What kind of asinine answer was that. I am going to file a formal complaint with the facility, am also file a complaint with the proper local, county and state agencies. Am contemplating legal advice.

  • ★★★★★ 2 months ago

    NEEDS IMPROVEMENT! I worked at this facility for a couple of months and I can tell you first hand that they need to completely overhaul this whole place, starting with management. The problem seems to be the staffing. Most of the aides and other staff do not have the experience or the know-how to give quality care to the patients. Basically, the CNA's are only there because it's a job. They lack compassion and concern for anyone other than themselves. No one that worked there seemed like they enjoyed their jobs... with the exception of a few of the office personnel- mainly in admissions. Management and Human Resources accepted and listened to complaints but often turned a blind eye to them. In the past, ManorCare has dealt with some state violations, (not sure it that's still happening) However, it's really sad that low income people can't afford to go to better facilities, because they deserve "good, quality care" just like anyone else!

  • ★★★★★ 2 months ago

    My dad was in this place in the year 2000. I see by the reviews nothing has changed. My dad developed a kidney infection and was sent to the hospital in a deplorable state. My mother said even the nurse cried when she saw him. Needless to say, he was in hospital for a few days until my mom sorted things to bring him home, where he died. My dad was there on veterans benefits so it seems that the ones who are treated the best are the ones that can pay the most. I wouldnt send my worst enemy there. I have worked in nursing homes and I know its not an easy job and patients can be difficult at times but they still should be treated with respect. Clearly this didnt happen in my dad's case.

  • ★★★★★ 9 months ago

    I was here for three weeks after my leg surgery. The nurses were very kind to me - even when I was less than cooperative the first couple of days (I thought I was going to leave the hospital and go home!) The food was good and the nurses seemed to respond quite quickly when I would call. The only reason for four stars was the doctor who came in once a week. She tried to get me to take addictive pain killers, which I did not want. I was happy with my Tylenol PM. When I refused the oxycontin, she became angry with me. I don't think a doctor should force you to take narcotic painkillers if you do not want them. The nurses never forced me to take narcotics. Other than that, the nurses, nurse aides, physical therapists, food service, and cleaning staff were very kind and understanding! I will always appreciate their kindness and assistance and wish all of them well!

  • ★★★★★ a year ago

    Currently having a horrible experience with my mother. Do not send a loved one here. Have to request things 4 or 5 times. No noise policy. Did call once and nurse was attentive however that's not enough. Wish I could give zero stars.

About Manorcare Health Services-Lancaster

General Information

Legal Business NameManor Care Of Lancaster Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 11, 1967 ()
Capacity172
Residents171
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Lancaster

Manorcare Health Services-Lancaster
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

March 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintPermit residents to remain in the facility and not be transferred or discharged without adequate reason.

January 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide a tasty and well-balanced diet that meets the nutritional needs of each resident.

December 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.
ESomePotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
ESomePotential for HarmComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

September 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

September 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for each resident in a way that maintains or improves their quality of life.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

December 5, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Lancaster require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 5min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.3%
97.2%
97.2%
97.2%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.2%
93.3%
89.4%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.8%
38.9%
30.2%
32.2%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.9%
14.0%
18.3%
16.1%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.8%
5.1%
15.2%
13.2%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
18.0%
14.3%
9.8%
13.0%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
18.6%
23.7%
31.1%
19.5%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
4.2%
4.3%
1.8%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
4.7%
9.5%
9.2%
4.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
3.2%
3.2%
2.1%
4.5%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
2.4%
2.4%
4.7%
1.6%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
2.3%
8.7%
6.1%
5.6%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
1.5%
0.8%
3.7%
3.8%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
3.9%
0.7%
0.8%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.3%
87.1%
82.6%
80.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
89.4%
89.4%
89.4%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.7%
56.1%
59.2%
62.9%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
6.4%
12.5%
22.6%
24.6%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
3.5%
2.4%
2.7%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
1.5%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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