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Norriton Square Nursing And Rehabilitation Center

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    It is in my opinion that many staff members at this facility do not take responsibility for their actions. I received a call an hour ago from the Unit Manager, named Melissa. She called to inform me that my mother refused treatment. I asked what treatment, she said "for her foot." I then asked what treatment for her foot is she refusing. Now this manager appeared to be defensive and uniformed of the treatments for my mother's foot. She could not tell me if it was the offloading for the foot my mom was refusing or the daily wound care. Melissa stated, "I'm just calling to tell you that she refused treatment. The conversation escalated because I didn't understand how she couldn't help explain 1.) why my mother was refusing treatment and 2) what we can do to get her the proper care she deserves. Melissa, continuously spoke over me, then accused me of talking over her. I try to explain to her my concerns of them taking care of my mother's foot since the infection she had in her foot was not caught until my mother was admitted to the hospital the week prior for different reason. During our conversation, Melissa put me on voicemail so that other staff could hear our conversation. (This information was given to me by another employee on the floor who called me to say that they were mocking the call.) After Melissa hung up on me, I called my mother and my mom explained that she did not refuse treatment. She refused to have the person giving the treatment. My mom has no issue with the treatment. She wants the treatment, she explained that she just didn't like anything about the person and she didn't feel they knew what they were doing. These people drive me crazy with their excuses. Whenever I ask why or how something happens their answers are always the same "mame, I'm just calling to let you know." Two days ago, the evening nurse, Keesha, called to let me know that my mom is experiencing diaharrea from her antibiotics shes taking and that she has a rash. Now, I have knowledge of an open sore on my buttocks and asked Keesha how that wound is and will be cared for along with the rash. And do you know what her reply to me was? Keesha said "oh I don't know. I haven't been here for a month." Seriously! A week ago my mother was admitted to the hospital for low blood levels and while in the ER they checked her right foot and saw that it was infected. They knew just by the smell that it was infected. If the folks at NSN&R are professionals, how did they not know that the wound was infected. They have a Vascular Specialist come out and look at her foot once a week, but the facility changes the dressings on the wound daily. I'm not a professional and I even knew it was infected. I shouldn't expect anything more from them, the staff learns from the higher ups how to be careless. I emailed the unit manager, the administrator (she's a peach), the director of social services, and the director of nursing to email the vascular specialists contact information. I was emailed 3 days later to call instead of them giving me the info in the email. I called each day 7/21, 7/22, 7/23, & 7/24 three times a day and each time I was either told I would receive a call back (which I didn't) or no one answered or I was asked to call back at a different time to get someone who can give me that info. I didn't hear from someone until the 26th after multiple emails and calls. Unprofessional. Get your act together Norriton Square! Just because the hospitals don't want you doesn't mean you can take it out on my mother! You're messing with her life.

  • ★★★★★ 5 months ago

    FOUND MYSELF IN THE NIGHTMARE OF ALL TIME AFTER BEING TAKEN HERE FOLLOWING A ONE WEEK STAY AT SUBURBAN HOSPITAL. THIS PLACE USED TO BE CALLED POWERBACK AND I WAS THERE FOR ONE WEEK TWO YEARS AGO. I HAD SWORN BACK THEN THAT I WOULD RATHER DIE THAN EVER RETURN. UNFORTUNATELY I DID NOT KEEP MY WORD. I COULD WRITE A NOVEL ABOUT MY THREE WEEK LONG VACATION IN HELL AT NORRITON SQUARE..NURSING HOME AND MAKE NO MISTAKE, THAT IS WHAT IT HAPPENS TO ME., THE REHAB PART IS JUST A JOKE..A BAD ONE. JUST A FEW OF THE DOZENS OF ISSUES: A VERY INDIFFERENT STAFF OF NURSE'S AIDES THAT TAKE FOREVER TO RESPOND TO PATIENT'S NEEDS NO BEDSIDE MANNER AT ALL. PEOPLE ARE TREATED PRETTY MUCH LIKE SLABS OF BEEF BEING READIED FOR A BBQ YOU CAN PUSH YOUR CALL BUTTON FOREVER AND WAIT NEARLY THAT LONG TO SEE ANYONE RESPOND. I SUFFER FROM DRY MOUTH AND NEED TO KEEP ICE NEAR ME ALL OF THE TIME. THEY HAVE AN ICE MACHINE ON THE FLOOR OUTSIDE THE ROOMS BUT IT IS OFTEN EMPTY, ESPECIALLY AT CRITICAL TIMES DURING MEALS. I ONCE ASKED FOR A CUP OF ICE AT NOON AND GOT IT 12 HOURS LATER AT MIDNIGHT. I WAS IN A PRIVATE ROOM BUT I AM UNABLE TO GET OUT OF BED AND THEREFORE NOT ABLE TO SWITCH LIGHTS ON AND OFF SINCE ONE SWITCH IS NEAR THE DOOR AND THE OTHER TOO FAR BEHIND THE BED WITH NO STRING ATTACHED SO I COULD TURN THE LIGHTS ON AND OFF. THE AIDES CONSTANTLY HAVE THE HABIT OF COMING IN WITHOUT BEING CALLED AND TURNING THE LIGHTS ON WITHOUT ANY WARNING SO YOU ARE JOLTED FROM TOTAL DARKNESS TO BLINDING LIGHT DIRECTLY IN YOUR EYES.SOM,ETIMES AS EARLY AS 2 AND 5 IN THE MORNING. I COULD NOT SLEEP SO MY PERSONAL PHYSICIAN PRESCRIBED A SLEEPING PILL ON AN AS NEEDED BASIS. ONCE I REQUESTED IT AT MIDNIGHT. TWO HOURS LATER AN AIDE CAME IN WITHOUT WARNING AND TURNED THE LIGHTS ON AFTER I HAD FALLEN ASLEEP. I WAS UP THE REST OF THE NIGHT. THE FOOD, BROUGHT IN AT 8 A.M. NOON AND 5 P.M. IS DREADFUL. SMALL PORTIONS, TASTELESS DRIED OUT FOOD, STALE BREAD, AND CONSTANTLY WARM DRINKS...LIKE MILK AND JUICE WITH NO ICE PROVIDED. YOU ARE ALLOWED TO MAKE OUT MENUS FOR EACH DAY A WEEK IN ADVANCE BUT OFTEN GET THE WRONG THING OR DOES NOT LOOK AT ALL LIKE WHAT IS DESCRIBED. THE FOOD IS ALMOST NEVER HOT AND OFTEN ICE COLD. ALMOST IMPOSSIBLE TO SLEEP HERE. LATE AT NIGHT AROUND 11 WHEN THE SHIFT CHANGES YOU CAN HEAR AIDES RIGHT OUTSIDE PATIENT ROOMS IN THE HALLWAY LAUGHING, SINGING AND TALKING SO LOUD THAT YOU CAN'T EVEN HEAR THE TV IF YOU HAVE IT ON. BOTH CABLE TV WITH A PITIFUL HANDFUL OF CHANNELS NOBODY WANTS, COST ONE DOLLAR A DAY AS DOES USE OF THE PHONE. I WAS IN THERE DURING A MINI SPRINGTIME HEATWAVE WHERE THE OUTSIDE TEMP GOT INTO THE EIGHTIES. MY WINDOWS WERE BROKEN AND WOULD NOT STAY OPEN. I POINTED THIS OUT THE DAY I ARRIVED AND REQUESTED THAT MAINTENANCE FIX THEM. THEY FINALLY DID THAT... 3 WEEKS LATER...JUST TWO HOURS BEFORE I WAS RELEASED. THIS IS NO REHAB CENTER. IT IS FIRST AND FOREMOST A NURSING HOME WHERE PATIENTS CAN BE WAREHOUSED AFTER LEAVING THE HOSPITAL. REHAB IS MINOR AT BEST. JUST A HANDFUL OF OCCUPATIONAL AND PHYSICAL THERAPISTS DO NO MORE THAN YOU CAN DO AT HOME. SOME OF THEM ARE SINCERE AND SEEM TO WANT TO HELP. FOR ME PERSONALLY, A MAN NAMED ALEX WAS THE BEST. THE WORST WAS NAMED MIKE. HE INSISTED THAT I TRY TO SIT ON THE EDGE OF THE BED. I HAD WARNED THAT I WAS IN TERRIBLE PAIN. HE STILL INSISTED AND UNFORTUNATELY, I RELUCTANTLY WENT ALONG WITH IT AND ENDED UP WITH PAIN THAT RAN FROM MY LEG ALL THE WAY UP TO MY SHOULDER THAT LASTED A DAY AND A HALF. I TOLD HIM, "THAT WAS A LOT OF WORK" HE RESPONDED.."YES...WITH LITTLE RESULTS" AND THEN STORMED ANGRILY OUT OF THE ROOM NEVER TO' RETURN..THANKFULLY. ONCE KNOWN AS POWERBACK AND NOW KNOWN AS NORRITON SQUARE OR BY ANY OTHER NAME, THIS PLACE IS A DISGRACE. IT SHOULD BE BULLDOZED TO THE GROUND AND TURNED INTO A PARKING LOT AND EVEN THEN I WOULD NOT EVEN PARK MY CAR THERE MUCH LESS LEAVE A LIVING BREATHING HUMAN BEING IN THEIR ABOMINABLE CARE. ROBERT NEARENBERG PATIENT FROM MARCH 24 UNTIL APRIL 15 2017

  • ★★★★★ 6 months ago

    TERRIBLE. NO STARS. NOT ONE. THE ADMINISTRATION OFFICE IS UNORGANIZED, AND UNPROFESSIONAL. ESPECIALLY LYNDSEY, TARA, AND JENNIFER. THEY ARE HINDERING MY FATHER GETTING ON THE LIST TO THE VA HOSPITAL OUT OF SPITE. WON'T RETURN CALLS OR EMAILS ANSWERING MY QUESTIONS ABOUT MY FATHERS MEDICAL FORMS THAT NEED TO BE SIGNED BY THEM SO I CAN DO THEIR JOB AND GET MY DAD ON THE VA WAITING LIST. WHEN MY DAD WAS FIRST ADMITTED IN NOVEMBER 2016, I MET WITH A GENTLEMAN RE MY FATHER'S FINANCES TO GET HIM ON THE PROPER INSURANCE. THIS GENTLEMAN WAS ALSO SUPPOSED TO GET THE BALL ROLLING TO GET MY FATHER ON THE LIST FOR THE SPRING CITY VA. THE GENTLEMAN WAS WITH A COMPANY CALL LIFE CELEBRATIONS. NO ONE SEEMS TO KNOW WHAT HAPPENED TO ALL OF MY FATHER'S PERSONAL AND FINANCIAL INFORMATION THAT I WASTED 2 HOURS OF MY LIFE GIVING TO THIS GENTLEMAN WITH LIFE CELEBRATIONS. I WAS ASSURED BY THE ADMINISTRATION THAT MY FATHER WAS ON THE WAITING LIST WITH THE VA AND I WAS EVEN GIVEN A CONTACT NAME AND NUMBER AT THE VA. THE CONTACT PERSON, AND THE VA HOSPITAL ITSELF WAS THE WRONG INFORMATION, THE MAN WAS NICE ENOUGH TO GIVE ME THE VA HOSPITAL AND PERSON I ACTUALLY NEEDED. I REACHED THE PROPER PERSON, AND GUESS WHAT, MY DAD IS NOT, AND HAS NEVER BEEN ON THE LIST. I WAS LIED TO. I HAD TO CONTACT THE ADMINISTRATION OFFICE AND GIVE THEM THE PROPER CONTACT NAME AND NUMBER AT THE VA. I WAS GIVEN THE ADMISSION FORMS FROM THE VA TO COMPLETE AND SEND IN TO GET MY FATHER ON THE LIST FINALLY. THE LYNDSEY, TARA, AND JENNIFER ARE REFUSING TO PROVIDE ME WITH THE MEDICAL FORMS THAT NEED TO BE FILLED OUT AT NORRITON EAST BY THEIR DOCTORS, FURTHER HINDERING MY DAD FROM GETTING ON THE VA LIST. ALL BECAUSE I DO NOT HAVE ACCESS TO MY FATHERS BANK STATEMENTS. THEY ARE HOLDING MY DADS FORM HOSTAGE AFTER THEY WERE ALREADY GIVEN THIS INFORMATION IN NOVEMBER. ON TOP OF ALL OF THIS, NOW I HAVE TO WORRY ABOUT MY FATHERS IDENTITY BEING IN JEOPARDY BECAUSE ALL OF HIS INFORMATION, FINANCIAL AND PERSONAL DISAPPEARED. THIS PLACE IS THE VERY WORST!!!!!! FYI. I HAD NO CHOICE BUT TO GIVE THIS DISGUSTING PLACE A STAR BECAUSE OTHERWISE I WAS UNABLE TO POST THIS!

  • ★★★★★ a year ago

    2 words... STAY AWAY! Incompetence is off the charts at every level! My mother was a patient here - now she's in the hospital...Some of the issues: Patients call for help waiting sometimes for hours. Meds often given late. Showers not given. Pill found laying on the floor in the hallway. Patient reports of roaches. This is just the tip of the iceberg! Negative 5 stars!

  • ★★★★★ a year ago

    The place is terrible! I was in there for a below the knee amputation. The therapy was terrible! They had me use a leg lift with a walker and it broke not realizing it wasnt made for my weight so i fell! Also they sent me home with bad equipment! If you have any complaints dont go to the administrator he will not help you what so ever. I had to call the abundsmen several times and she even had to come out. The staff is really terrible. The only good staff person is Courtney who is a social worker. The other social worker should be fired! She has no bedside manners and doesnt help you out at all! Very ignorant and mean! The doctors there are terrible also. When i fell they didnt even come and check on me! Its like they dont even care as long they are getting paid! DO YOURSELF A FAVOR DONT TAKE YOUR LOVE ONES THERE UNLESS YOU WANT THEM TO DIE EARLY! WORST PLACE I EVER BEEN AT! TERRIBLE!

About Norriton Square Nursing And Rehabilitation Center

General Information

Legal Business Name1700 Pine Street Operations LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 10, 1996 (21 years)
Capacity99
Residents95
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Norriton Square Nursing And Rehabilitation Center

Norriton Square Nursing And Rehabilitation Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 1, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Norriton Square Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr 5min
1hr 25min
ReportedExpected
RN
3hr 40min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.9%
94.1%
94.1%
94.1%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.2%
83.3%
98.0%
93.2%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
48.1%
46.4%
35.5%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
20.9%
19.1%
24.5%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.7%
14.6%
14.6%
10.8%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
13.9%
14.0%
21.7%
17.9%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
15.6%
14.0%
20.0%
20.8%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
-
15.1%
11.6%
18.5%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
15.2%
17.0%
6.2%
14.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
3.8%
5.9%
8.3%
7.0%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
6.1%
4.8%
4.7%
2.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
2.9%
0.0%
2.0%
3.4%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
0.0%
4.2%
4.1%
1.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
4.7%
4.2%
1.9%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.7%
79.9%
82.0%
72.9%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.3%
81.2%
81.2%
81.2%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.2%
62.9%
59.2%
59.0%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
35.1%
31.3%
26.3%
21.9%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.5%
0.9%
1.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.3%
0.3%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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