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Bala Nursing And Retirement Ce

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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • Crystal Williams
    ★★★★★ 3 months ago

    My mother went there for rehabilitation but instead backfired because they were giving her the wrong medicine the whole time. She ended up retaining fluid more and her gout also ended up flaring up to the point where she was in excruciating pain. But not only did they give her the wrong medicine but when she told them that she was not feeling well, she couldn't breathe, and had a lot of pain in her lower back knees and hand. They didn't call the hospital. They just took her vitals and said she was fine. I ended up having to call the ambulance from at home. Afterward they decided to call me and say they saw no bad signs of my mother having any difficulty breathing and that the only reason she had that problem was because she did not want to complete rehab. That is such a shot out snobby way to keep someone in your facility. Now I know you're probably wondering why I actually gave them to Stars instead of one because of all of this negativity. My mom actually didn't want to leave because they have super great food. But other than that the service was horrible. She practically cried because they didn't come into her room at times she needed to go to the bathroom. They would take up to an hour or more just for her to go to the bathroom. I had to start calling up there to let them know my mother had to go to the bathroom can you go to her room. No one should have to go through that at all. But I wouldn't recommend going there just because they have good food. The service is not that good.

  • Jen Moore
    ★★★★★ 2 years ago

    My mother was at this facility for 5 nights. The place was a nightmare. She waited for an hour for someone to come help her use the bathroom because her call bell was broken. When they couldn't fix it, they told her to use her cell phone to call the nurses desk. When she called the nurses desk, someone told her to hold on because they were on the phone. They put my mother in a diaper when she is fully capable of using the bathroom with assistance. The nurses were very rude. The staff was play "fighting" in the hall way and taking video of it on their phone. The staff was so loud at night my mother could never get a good nights rest. The rooms are so outdated as well as all of their equipment as well as the beds. The remote for the bed to adjust was very very dirty. There were no paper towels to wipe your hands in the bathroom because that was broken too. I fell bad for anyone who is in there and cannot speak up for themselves while I was there I witnessed who cruel these people can be to the patients. I wouldn't send my worst enemy here. This place should truly be investigated. Please if you love someone do not send them here!

  • Ron Allen
    ★★★★★ 4 years ago

    I work for a physician's office that treats patients at this facility so I have first-hand experience with the Bala staff. Let me say that I have yet to speak to one Bala employee with a courtious or professional demeanor. It is hard to believe that Bala is a facility that treats the most fragile and vulnerable of our community considering their employees are rude, discourteous and ineffective. Bala Nursing would be the absolute LAST place I would recommend an enemy to be placed, let alone a loved one. From management to medical assistants, every staff member that answers the phone has exhibited a genuine lack of enthusiasm for their work and how they represent the organization. Do yourself a favor and send your loved ones elsewhere.

  • Richard Turner
    ★★★★★ 4 years ago

    Whilst I dont have any idea what kind of service this centre brings I would like to say a word of warning to anyone considering this home who is a member of or has relatives who are members of the LGBT community.A member of their staff, Rochelle Hairston who works in admissions and marketing is well known for her bigoted postings all over facebook concerning the LGBT community and I for one would not trust anyone to be under her care who is.I would not trust my beloved elders with someone so familiar with hate speech and such bigoted views. Whilst we all support a persons right to free speech, her kind of hatred goes beyond the pale and one wonders how she applies this to policy and marketing of the centre.Iam in the process contacting the centre to ask about their policy regarding LGBT visitors and will ask that they investigate this woman. Will post updates.

About Bala Nursing And Retirement Ce

General Information

Legal Business NameBala Nursing & Ret Cntr Ltd Ptrshp Ford Rd Corp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 26, 2001 (17 years)
Capacity180
Residents169
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bala Nursing And Retirement Ce

Bala Nursing And Retirement Ce
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 22, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 5, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

November 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that doctors visit residents regularly, as required.

April 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionCompletely assess the resident at least every twelve months.

December 1, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bala Nursing And Retirement Ce require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
3hr
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

73.0%
89.5%
89.0%
89.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.1%
75.2%
82.7%
86.2%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.1%
46.2%
69.7%
65.6%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
18.1%
18.5%
19.9%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.7%
32.8%
29.3%
28.6%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
16.8%
15.4%
14.8%
13.6%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
21.7%
36.1%
23.7%
19.3%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
8.7%
10.6%
13.1%
8.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
3.4%
5.3%
6.5%
7.2%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
3.9%
2.7%
6.0%
3.3%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
0.6%
0.0%
0.6%
0.6%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
3.6%
3.0%
3.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.6%
1.2%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

29.8%
53.4%
48.1%
31.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
31.6%
50.0%
50.9%
50.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
50.6%
51.4%
72.2%
74.9%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
0.0%
2.7%
3.2%
5.9%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.7%
0.0%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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