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Canterbury Place

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ 8 months ago

    The Doctors, Nurses, and all Staff members are amazing. Words cannot describe how wonderful everyone cares about the Patients and Families. These Professionals, are the Best at what they do. How they handle and cope with Every detail with kindness and understanding is unbelievable. I can not Thank them enough for Their sincerity in all They do. Thank You Canterbury.

  • ★★★★★ a year ago

    The caregivers here were fantistic. My mother in law was here for7 mo until she passed. We were so fortunate to have found this place for her. She was well taken care of and loved. We took her favorite poodle, Benny, in to see her often. They were very tolerant and enjoyed having him there. Great place for any loved one in their final days.

  • ★★★★★ 2 years ago

    The Staff was very non-helpful to my needs, especially a short, young Black Male. They were very rude and NON-Passionate. Everything you asked for, you hardly ever got it or you had to wait a very long time. I would never want to go there again! The Physical Therapy Department was wonderful though! I would really want the care facility to improve. Thank you.

  • ★★★★★ a year ago

    Great staff who are totally devoted to the patients.

  • ★★★★★ 2 years ago

    This place was the WORST work experience ever. The Administration is discriminative towards younger workers. They fire people/terminate people with no proof to back up their claims. They got something to hide because soon as someone tells them something is being recorded, or someone's phone has a recorder, they grab the employees asap, treating them like criminals and making sure they're suspended off the premises during that same day. I'm aiming basically at the Housekeeping services, and the Human resources, which is terrible in managing situations. They treat their patients badly, some of the resident rooms I cleaned be in terrible shape/smelling really badly and try to cover up everything when inspection is there. I worked there from 2009-2010. Befriended many of the older experienced Housekeeper workers, everything started out well, til one of the people working close to me a lot, was about to retirr, setting me up, and got me in trouble over a lie never proven true, no cam proof or anything, she was set to retire within that year (Carline). She took time to plan my termination because the things i was accused of were made up stories. Charlene Brown is one of the most arrogant supervisors ever along with the Boss of the Housekeeping services. I overheard in human resources that they're getting tired of hiring younger people at the residential building, which gave me a bad sign. Soon as I reported a resident being treated badly in the Alzheimer's center by an employee, that's when my own supervisors started stalking my every move and picking on me, and soon is when the false accusations came, leading to my termination. The employees eat the food in the kitchen that belongs to the residents, and sneak into the refrigerators while the supervisors aren't looking, eating cereal, and such. There was always a watcher looking out.Thanks to Canaberry place, it's been super hard for me to find another job and I been jobless for 4 years. Ungrateful Managers always finding something to pick at people with. This place always got something to hide when I worked there cleaning. Thanks for listening, and I hope someone higher up looks into this place and its management. The Elderly are the ones who really appreciated my work, that's all that matter to me. This is the worst place to work at from UMPC and I advise people to avoid it, especially if you're a younger person like 19 years old. I worked here for 8 months.

About Canterbury Place

General Information

Legal Business NameCanterbury Place
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity115
Residents90
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Canterbury Place

Canterbury Place
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 12, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 24, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

February 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
BSomePotential for Minimal HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

March 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Canterbury Place require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 25min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr 20min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.4%
100.0%
100.0%
100.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
95.8%
98.5%
98.6%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
44.4%
43.3%
50.0%
50.0%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.7%
7.1%
3.5%
5.9%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.5%
30.5%
15.0%
22.3%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
31.7%
28.4%
27.4%
29.4%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
26.5%
20.4%
13.0%
18.2%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
6.1%
8.2%
5.2%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
14.3%
17.1%
12.3%
9.7%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
4.4%
4.2%
4.7%
2.0%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
3.2%
1.6%
1.7%
1.4%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
0.0%
5.7%
4.6%
1.4%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
4.7%
7.0%
7.6%
5.6%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
1.2%
1.3%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.2%
98.8%
97.2%
93.8%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
94.7%
94.7%
94.7%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.0%
54.8%
59.7%
57.9%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
28.6%
15.0%
15.9%
19.7%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
2.5%
2.1%
1.8%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.5%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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