Manorcare Health Services-Green Tree

If I could give zero stars and still post, I would. This facility and staff are utterly abhorrent. That they are actually seeming to respond to reviews like they care is a total fabrication. My brother Gregory was in Manor Care for the last two years for ongoing chronic illness. There were a small handful of decent human beings that worked there. One, an alert aide was concerned about his breathing, brought it to a nurses attention (the nurse responsible for my brother's care)and only then was he rushed to Mercy Hospital. He developed pneumonia and died 5 weeks later at age 60. Greg routinely had doctors appointments missed, medications not started. His "diabetic diet" had no sustenance - we as a family supplemented with protein drinks that we had to fight to be allowed to give him. I worry for families that are not as strident, vocal and informed as my family was. We actually brought in a state ombudsman to monitor Greg's case as his care was so sub par. We held weekly care meetings with the social worker and nursing staff. PLEASE KNOW EVERY PATIENT HAS THE RIGHT TO THESE MEETINGS!!! AND CAN CONTACT THE STATE REGARDING QUALITY CARE. The attitude from the staff was outrageous-- consistently sarcastic and bothered by our requests for care. But under the spotlight, his care improved just a bit. They requested to drop the meetings and along with that came the drop in care. YOU MUST BE A CONSTANT VIGILANT ADVOCATE FOR YOUR LOVED ONE IN MANOR CARE!!!!Even with all of that, the tide of the institution won, it took it's toll on my brother and wore away any possibility of regaining his health, and chipped away at his amazingly sunny demeanor. IF YOU HAVE ANY OTHER CHOICE- TAKE YOUR FAMILY MEMBER OUT OF THIS PLACE OR DON'T PUT THEM IN. If they must be there as my brother had to be due to his insurance- you must constantly monitor. Greg had things stolen from his room, he had aides yell at him and when he was in pain at 2 in the morning, had to call the front desk ON HIS CELL PHONE, as the nurses couldn't be bothered to answer the phone. I have multiple videos of my brother talking about the lack of care and his confusion as to why he was being treated that way. It is utterly heartbreaking. As a final indignity, when my brother was dying in another facility, Manor Care called us to pick up his belongings--which they had thrown into two giant trash bags--treating his things just as they treated my brother with zero respect or dignity. The facility couldn't even be bothered to send a sympathy card. It is a sad commentary on our society that places like this exist- where there is no humanity for the aged and infirm.

I found this rehab center to be so poorly managed that I could wait as long as one hour for the staff to respond when I would press my call button the food quality was very poor and served cold quit often. The coordination between the physical therapy department and the floor staff was terrible you could never get an answer to any question you would ask . I would never recommend this rehab center to anyone. It was a terrible experience

Im seeing a lot of people with the same issues my husband experienced while there in Greentree as well as Bethel Park the nurses and aides including management did not care for my husband's voice on how to administer his care that made him comfortable. We were told he was within his right to ask for the type of care that made him comfortable but yet the aides did why they wanted if they wanted and when he asked to be changed and treated a certain way he was ignored and he got frustrated and snapped. But he was labeled a nuisance and because no one wanted to correct the issues. And that is apparent from the reviews I have read the same thing is continuing. But we plan to get to the bottom of it soon. Nobody wanted to do their jobs.

My dad lived there in Assisted Living from December until June. He really liked living on the third floor. They took very good care of him while he battled end stage COPD. They sent him to the hospital often towards the end, when he needed it. I appreciate the care he received. Thank you for helping him be as comfortable as possible his last days. You really made a difference.

Hi Cindy Segriff here!!! I just left Manor care in Greentree yesterday after a 2 week rehab there for a total knee replacement. I had a great experience there. The food was modest and the surroundings were kept clean. These are the RN's that couldn't do enough for me, Alisha, Jamilla, Heather, Aaron. They were the Florence Nightingale's of my floor. They really put the meaning back into nursing! You should have more like them. Now onto Physical Therapy. My hat goes off to Maria!!! Without her I wouldn't have accomplished my goals to go home. She became my friend during my stay and I will never forget her compassion and kindness and determination to help me walk again. She was awesome Maria played the major part in my recovery. My Occupational Therapist were Lisa and Jenn they were both great and worked with me daily teaching me ways to do for myself I never knew, thank you ladies. And last but not least the Nursing Aides, Lee is number one in my book. Lee had so much compassion and cares for all his patients he is most excellent at what he does. From the day I arrived to the day I left Lee was there for me. I'm planning to have my other knee done in the future and am going to do my rehab again at Manor care in Greentree...