Manorcare Health Services-Green Tree

If I could give zero stars and still post, I would. This facility and staff are utterly abhorrent. That they are actually seeming to respond to reviews like they care is a total fabrication. My brother Gregory was in Manor Care for the last two years for ongoing chronic illness. There were a small handful of decent human beings that worked there. One, an alert aide was concerned about his breathing, brought it to a nurses attention (the nurse responsible for my brother's care)and only then was he rushed to Mercy Hospital. He developed pneumonia and died 5 weeks later at age 60. Greg routinely had doctors appointments missed, medications not started. His "diabetic diet" had no sustenance - we as a family supplemented with protein drinks that we had to fight to be allowed to give him. I worry for families that are not as strident, vocal and informed as my family was. We actually brought in a state ombudsman to monitor Greg's case as his care was so sub par. We held weekly care meetings with the social worker and nursing staff. PLEASE KNOW EVERY PATIENT HAS THE RIGHT TO THESE MEETINGS!!! AND CAN CONTACT THE STATE REGARDING QUALITY CARE. The attitude from the staff was outrageous-- consistently sarcastic and bothered by our requests for care. But under the spotlight, his care improved just a bit. They requested to drop the meetings and along with that came the drop in care. YOU MUST BE A CONSTANT VIGILANT ADVOCATE FOR YOUR LOVED ONE IN MANOR CARE!!!!Even with all of that, the tide of the institution won, it took it's toll on my brother and wore away any possibility of regaining his health, and chipped away at his amazingly sunny demeanor. IF YOU HAVE ANY OTHER CHOICE- TAKE YOUR FAMILY MEMBER OUT OF THIS PLACE OR DON'T PUT THEM IN. If they must be there as my brother had to be due to his insurance- you must constantly monitor. Greg had things stolen from his room, he had aides yell at him and when he was in pain at 2 in the morning, had to call the front desk ON HIS CELL PHONE, as the nurses couldn't be bothered to answer the phone. I have multiple videos of my brother talking about the lack of care and his confusion as to why he was being treated that way. It is utterly heartbreaking. As a final indignity, when my brother was dying in another facility, Manor Care called us to pick up his belongings--which they had thrown into two giant trash bags--treating his things just as they treated my brother with zero respect or dignity. The facility couldn't even be bothered to send a sympathy card. It is a sad commentary on our society that places like this exist- where there is no humanity for the aged and infirm.

Refused to follow doctors orders for taking care of my father. Nurses verbally argued with my father when he told them they not dressing wounds properly. Later found out records were falsely filled out to cover themselves for negligence. Also food absolutely horrible. Do not put family members in their care.

I found this rehab center to be so poorly managed that I could wait as long as one hour for the staff to respond when I would press my call button the food quality was very poor and served cold quit often. The coordination between the physical therapy department and the floor staff was terrible you could never get an answer to any question you would ask . I would never recommend this rehab center to anyone. It was a terrible experience

Horrible place do not go there !!@ they are neglectful to your loved ones needs this hell hole should be condemned shut down this hell hole what an Insurance scam!

My dad lived there in Assisted Living from December until June. He really liked living on the third floor. They took very good care of him while he battled end stage COPD. They sent him to the hospital often towards the end, when he needed it. I appreciate the care he received. Thank you for helping him be as comfortable as possible his last days. You really made a difference.