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Manorcare Health Services-Green Tree

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  2. Pennsylvania
  3. Pittsburgh Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • LJ Guest
    ★★★★★ 4 months ago

    If I could give zero stars and still post, I would. This facility and staff are utterly abhorrent. That they are actually seeming to respond to reviews like they care is a total fabrication. My brother Gregory was in Manor Care for the last two years for ongoing chronic illness. There were a small handful of decent human beings that worked there. One, an alert aide was concerned about his breathing, brought it to a nurses attention (the nurse responsible for my brother's care)and only then was he rushed to Mercy Hospital. He developed pneumonia and died 5 weeks later at age 60. Greg routinely had doctors appointments missed, medications not started. His "diabetic diet" had no sustenance - we as a family supplemented with protein drinks that we had to fight to be allowed to give him. I worry for families that are not as strident, vocal and informed as my family was. We actually brought in a state ombudsman to monitor Greg's case as his care was so sub par. We held weekly care meetings with the social worker and nursing staff. PLEASE KNOW EVERY PATIENT HAS THE RIGHT TO THESE MEETINGS!!! AND CAN CONTACT THE STATE REGARDING QUALITY CARE. The attitude from the staff was outrageous-- consistently sarcastic and bothered by our requests for care. But under the spotlight, his care improved just a bit. They requested to drop the meetings and along with that came the drop in care. YOU MUST BE A CONSTANT VIGILANT ADVOCATE FOR YOUR LOVED ONE IN MANOR CARE!!!!Even with all of that, the tide of the institution won, it took it's toll on my brother and wore away any possibility of regaining his health, and chipped away at his amazingly sunny demeanor. IF YOU HAVE ANY OTHER CHOICE- TAKE YOUR FAMILY MEMBER OUT OF THIS PLACE OR DON'T PUT THEM IN. If they must be there as my brother had to be due to his insurance- you must constantly monitor. Greg had things stolen from his room, he had aides yell at him and when he was in pain at 2 in the morning, had to call the front desk ON HIS CELL PHONE, as the nurses couldn't be bothered to answer the phone. I have multiple videos of my brother talking about the lack of care and his confusion as to why he was being treated that way. It is utterly heartbreaking. As a final indignity, when my brother was dying in another facility, Manor Care called us to pick up his belongings--which they had thrown into two giant trash bags--treating his things just as they treated my brother with zero respect or dignity. The facility couldn't even be bothered to send a sympathy card. It is a sad commentary on our society that places like this exist- where there is no humanity for the aged and infirm.

  • Stanley H
    ★★★★★ a month ago

    Refused to follow doctors orders for taking care of my father. Nurses verbally argued with my father when he told them they not dressing wounds properly. Later found out records were falsely filled out to cover themselves for negligence. Also food absolutely horrible. Do not put family members in their care.

  • Dennis Morgan
    ★★★★★ 4 months ago

    I found this rehab center to be so poorly managed that I could wait as long as one hour for the staff to respond when I would press my call button the food quality was very poor and served cold quit often. The coordination between the physical therapy department and the floor staff was terrible you could never get an answer to any question you would ask . I would never recommend this rehab center to anyone. It was a terrible experience

  • Angela Cubito
    ★★★★★ 2 weeks ago

    Horrible place do not go there !!@ they are neglectful to your loved ones needs this hell hole should be condemned shut down this hell hole what an Insurance scam!

  • Michael Fehl
    ★★★★★ a year ago

    My dad lived there in Assisted Living from December until June. He really liked living on the third floor. They took very good care of him while he battled end stage COPD. They sent him to the hospital often towards the end, when he needed it. I appreciate the care he received. Thank you for helping him be as comfortable as possible his last days. You really made a difference.

About Manorcare Health Services-Green Tree

General Information

Legal Business NameManor Care-Greentree Of Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 7, 1987 (32 years)
Capacity180
Residents150
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Green Tree

Manorcare Health Services-Green Tree was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

October 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Green Tree require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr 10min
1hr 20min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.1%
97.1%
97.1%
95.8%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.5%
94.6%
92.5%
95.8%
94.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.3%
61.7%
52.1%
43.8%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.7%
19.7%
20.0%
18.3%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.9%
21.5%
17.1%
12.3%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
14.8%
13.1%
12.9%
8.2%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
13.9%
25.0%
16.2%
12.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
17.0%
9.8%
5.4%
9.5%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
6.8%
5.7%
3.0%
4.4%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
9.6%
5.6%
7.2%
3.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
2.3%
2.3%
1.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
4.3%
4.3%
5.4%
2.1%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
3.2%
3.3%
2.2%
1.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.9%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.2%
95.0%
96.7%
95.5%
83.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
85.6%
85.6%
85.6%
82.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.4%
62.4%
61.1%
57.8%
64.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
10.0%
11.1%
9.4%
8.7%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
1.3%
1.1%
2.8%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.2%
0.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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