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Manorcare Health Services-North Hills

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  3. Pittsburgh Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Vanessa Weis
    ★★★★★ 3 months ago

    Our mother was just there for 2 weeks for rehab. I do not recommend this facility. My sister and I had to come everyday to advocate for our mom. The nursing and aide care is very subpar. The nurses and aides do not do there job with care. We had to hang paper reminders all over her room about special denture care, hygiene etc. That should be in the nurses notes without us having to hound every new shift with just some special care things, put an apron on her when she eats. She developed a cough the second week she was there. But the worst was the way they discharged her. It was scheduled. They did not have her ready at all. Dishelved. Important medicines lost. Favorite pair of sweat pants lost. Food was bad. We had to bring her soup every day to see she got something good to eat. I will say the rehab employees seem to be the only ones that actually care about the person. There has been a lot of stress replacing the lost medicine for our mother. If you have a loved one at this facility, you will need to be present everyday as an advocate for them because the ball gets dropped in so many ways. Even when you give specific instructions about how a medicine should be given, you have to double check that it is being carried out. Shame on Manor Care.

  • Lucky Me
    ★★★★★ 3 months ago

    My mother was there for rehab in two weeks but she fallen for three times. She had 7 stitches on her face in the last day. The nurses and aides didn't help her a lot . She was sitting in the hallway from morning to night. The place is terrible. Do not send your love one to that place. The doctor is good but some nurse is very bad. I do not recommend this place

  • Sarabeth Scheller
    ★★★★★ 6 months ago

    They took exceptional care of my dad while he has been there before he sadly passed. Nicki, Dylan, Leanne, and SO many more that I know I am forgetting truly made our experience the best it could be on all levels. The nurses are top notch and the staff was always on top of his care and were wonderful to us. Any concerns we had were discussed and addressed. Any questions we had were answered promptly. To say this staff went above and beyond for us isn't even enough because I dont know how we would have gotten through it without them. Cannot say thank you enough no matter what, especially to Nicki.

  • Denise Estep
    ★★★★★ 3 months ago

    When you need some type of help and press the call button nobody comes. I've had to change my husband's clothing because he was soaked from nobody coming when he needed assistance. They discharged him without him being able to walk. He ended up falling two days later. I would not recommend this place for any type of care.

  • Deborah Hailey
    ★★★★★ 3 months ago

    The staff that took care of my husband, did a wonderful job. I gave two stars was because the billing never sent me a bill now I'm in collections how does that work.

About Manorcare Health Services-North Hills

General Information

Legal Business NameManor Care-North Hills Of Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 11, 1990 (29 years)
Capacity200
Residents170
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-North Hills

Manorcare Health Services-North Hills was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 16, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-North Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.3%
99.3%
99.3%
99.3%
95.8%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
99.2%
98.5%
94.9%
94.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
29.5%
34.8%
42.1%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.4%
23.9%
26.1%
22.4%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.3%
16.2%
12.2%
13.7%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
20.2%
18.3%
15.6%
14.8%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
27.0%
18.7%
23.2%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
12.5%
9.2%
5.3%
6.7%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
3.5%
3.8%
4.7%
3.8%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
7.2%
6.7%
10.3%
6.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
3.3%
0.8%
3.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.8%
4.5%
3.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
3.0%
1.6%
1.5%
2.2%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.6%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
0.7%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
95.0%
89.0%
89.8%
83.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
93.4%
93.4%
93.4%
82.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.9%
73.4%
72.0%
74.5%
64.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
20.0%
22.0%
24.4%
23.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.6%
2.4%
3.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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