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Manorcare Health Services-North Hills

  1. Skilled Nursing Home Facilities
  2. Pennsylvania
  3. Pittsburgh Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • J Scarf
    ★★★★★ in the last week

    My mother and I chose ManorCare North Hills for my fathers rehab and nursing care because we received positive feedback about this facility. We can say, without a doubt, that my father is receiving very good care. The Administrator, Unit Manager and Social Services are all very responsive. The nursing staff is friendly, caring and compassionate. The reality is that no facility is perfect but the team at ManorCare North Hills works hard every day to make sure my father is respected and cared for like it was their loved one. A very special thanks to all!

  • mark rehn
    ★★★★★ 2 months ago

    Rehab services for a relative who was in a car crash with broken ankle and back. Spartan rooms. Facility was being remodeled causing noise and dusty conditions for recovery. The bed was short for a 5'9" adult and outdated compared to hospital beds for flexible positioning and comfort. Think vinyl clad foam mattress that elevates legs or head only. The care providers are excellent. Nurses and aids were generally responsive and kind. The social workers were responsive and understanding. Rose the scheduler is excellent. The physical/occupational therapists stuck ardently to the orders, even when updated according to a doctor. I advise balancing the patient's aggressive therapy to the swelling and surgical requirements of the patient. Not all patients in skilled nursing facilities are elder. While relearning how to stand to hang laundry or wash dishes can help many who suffer a stroke or heart attack, a trauma patient awaiting swelling to reduce for reparative surgery should not be rolled in with others for aggressive therapy inducing edema. Prior, I was apprehensive about the assignment to ManorCare for my lived one, but overall, it was a good experience.

  • Michelle B
    ★★★★★ 3 months ago

    I had a relative at Manor care in the North Hills. It was a good experience. They treated her well and were really helpful.

  • Diane Johnson
    ★★★★★ 3 months ago

    My mother-in-law stayed at this facility for 7 months. She received great care/rehab.

  • Vanessa Weis
    ★★★★★ 9 months ago

    Our mother was just there for 2 weeks for rehab. I do not recommend this facility. My sister and I had to come everyday to advocate for our mom. The nursing and aide care is very subpar. The nurses and aides do not do there job with care. We had to hang paper reminders all over her room about special denture care, hygiene etc. That should be in the nurses notes without us having to hound every new shift with just some special care things, put an apron on her when she eats. She developed a cough the second week she was there. But the worst was the way they discharged her. It was scheduled. They did not have her ready at all. Dishelved. Important medicines lost. Favorite pair of sweat pants lost. Food was bad. We had to bring her soup every day to see she got something good to eat. I will say the rehab employees seem to be the only ones that actually care about the person. There has been a lot of stress replacing the lost medicine for our mother. If you have a loved one at this facility, you will need to be present everyday as an advocate for them because the ball gets dropped in so many ways. Even when you give specific instructions about how a medicine should be given, you have to double check that it is being carried out. Shame on Manor Care.

About Manorcare Health Services-North Hills

General Information

Legal Business NameManor Care-North Hills Of Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 11, 1990 (30 years)
Capacity200
Residents170
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-North Hills

Manorcare Health Services-North Hills was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Manorcare Health Services-North Hills has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-North Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.3%
99.3%
99.3%
99.3%
95.8%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
99.2%
98.5%
94.9%
94.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
29.5%
34.8%
42.1%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.4%
23.9%
26.1%
22.4%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.3%
16.2%
12.2%
13.7%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
20.2%
18.3%
15.6%
14.8%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
27.0%
18.7%
23.2%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
12.5%
9.2%
5.3%
6.7%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
7.2%
6.7%
10.3%
6.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
3.5%
3.8%
4.7%
3.8%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.3%
0.8%
3.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.8%
4.5%
3.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
3.0%
1.6%
1.5%
2.2%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.6%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
0.7%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
95.0%
89.0%
89.8%
83.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
93.4%
93.4%
93.4%
82.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.9%
73.4%
72.0%
74.5%
64.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
20.0%
22.0%
24.4%
23.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.6%
2.4%
3.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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