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Manorcare Health Services-North Hills

  1. Skilled Nursing Home Facilities
  2. Pennsylvania
  3. Pittsburgh Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Sarabeth Scheller
    ★★★★★ a month ago

    They took exceptional care of my dad while he has been there before he sadly passed. Nicki, Dylan, Leanne, and SO many more that I know I am forgetting truly made our experience the best it could be on all levels. The nurses are top notch and the staff was always on top of his care and were wonderful to us. Any concerns we had were discussed and addressed. Any questions we had were answered promptly. To say this staff went above and beyond for us isn't even enough because I dont know how we would have gotten through it without them. Cannot say thank you enough no matter what, especially to Nicki.

  • Jessica Steiner
    ★★★★★ a month ago

    The communication at this facility is laughable. Our father was accepted to this facility and it was nothing but a terrible experience from the moment he was moved to the long term care floor. From removing the tv that was purchased from his room multiple times without communicating with the family to KICKING HIM OUT with the same lack of communication. A meeting was held to send him to another facility and the family member present was told "we aren't trying to get rid of him, we are looking for ways to help him". Then, once he was transferred, the NEW facility called and told us he was not allowed to go back because they could not meet his needs. Fine, but the complete disregard for communication with the family and flat out lies that we were told by the head administrator Beth after we were informed this all occurred were unbelievable. Don't leave your loved ones in the care of administration that have such little regard for human decency. The deception that we faced is completely unprofessional and I would never recommend anyone trust this joke of a facility. If zero stars were possible to leave a review, they wouldn't even live up to that score.

  • Tina King
    ★★★★★ 3 months ago

    Wow! I came to visit my mother at 2:30pm. She was completely saturated with urine and bm. This is completely unacceptable! She's only been here for 3 days for after-care from angioplasty surgery . She said her call light has been on for over an hour! Hopefully her therapy goes according to plan, so she can leave as soon as possible!

  • Pamela Buffington
    ★★★★★ 9 months ago

    The physical therapy PT rehab staff at Norh Hills on Perry Hywy is highly experienced, professional and dedicated to patient recovery. All the nurses and aids are exceptionally pleasant and attentive compared to other facilities. I was concerned because it is a 200 bed facility, (big) but I received excellent post op care transitioning to home. I've had experience with family members in 2 states in the last 10 years and there are many places I would never refer a friend, my dog, or family members. However I WOULD refer and come back to this particular Manor Care. The location is also convenient. The food is institutional and often disappointing BUT I am an organic, made-from- scratch cook. The kitchen and dietitians did try to please. The medical care, case managers, docs, PA's, social workers, and staff treated me with integrity and compassion. When I felt intimidated, I spoke up and had gentle resolution.

  • Dawn Takacs
    ★★★★★ a year ago

    I had my mother sent here from AGH. She was there for almost a month. The nurses and staff were absolutely amazing! Especially Ms. Evie, who made my mom feel important. I was delighted by the entire team - and I am the first one to threaten with an attorney when it comes to caring for my mom. She was never treated as well as she was by Ms. Evie and her staff! Thank you!

About Manorcare Health Services-North Hills

General Information

Legal Business NameManor Care-North Hills Of Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 11, 1990 (29 years)
Capacity200
Residents170
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-North Hills

Manorcare Health Services-North Hills was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-North Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.3%
99.3%
99.3%
99.3%
95.8%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
99.2%
98.5%
94.9%
94.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
29.5%
34.8%
42.1%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.4%
23.9%
26.1%
22.4%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.3%
16.2%
12.2%
13.7%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
20.2%
18.3%
15.6%
14.8%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
27.0%
18.7%
23.2%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
12.5%
9.2%
5.3%
6.7%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
3.5%
3.8%
4.7%
3.8%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
7.2%
6.7%
10.3%
6.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
3.3%
0.8%
3.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
3.8%
0.8%
4.5%
3.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
3.0%
1.6%
1.5%
2.2%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.6%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
0.7%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
95.0%
89.0%
89.8%
83.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
93.4%
93.4%
93.4%
82.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.9%
73.4%
72.0%
74.5%
64.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
20.0%
22.0%
24.4%
23.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.6%
2.4%
3.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.3%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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