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Manorcare Health Services-Pittsburgh

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  2. Pennsylvania
  3. Pittsburgh Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Kelly Johnston
    ★★★★★ 4 weeks ago

    What kind of place is this?!? How shameful are you people to drop an elderly person off at a hotel with all of their stuff and no money or family in the area....This place deserves zero stars!

  • Rave Mack
    ★★★★★ 5 months ago

    Hello.my mom was a resident for 30 days..and they did the best care for her,,thanks so much now she's in UPMC Montefiore Inpatient Rehab then home she goes

  • Carol Brady Fonvielle
    ★★★★★ a year ago

    I just spoke with my Aunt and was glad to hear that she will be going to ManorCare on Negley Avenue. I remembered it from a few years ago when she had to go to recuperate from surgery as she lives alone. I remembered that the staff was so nice and when I would call they were personable & polite over the telephone. I live in GA & it is good to know that she is in a caring & professional environment. Thank You!

  • Burkett Johnson
    ★★★★★ 6 months ago

    I was a patient for two months in the Manor Care Rehab. I never got any sleep my sleep habits was terrible. Sleeping with one eye open and one closed. Because the Nurses and Aids would constantly come in for my roommate. My roommate would be arguing with her husband constantly. She even called the police on him. I'm laying in the bed watching the police come in and get her husband in a nursing home. They would come in late then have the tv up loud. The phlebotomist might come real early in the morning. Then PT/OT would come and get you very early in the morning. I would find out the day before what time my therapy would be for the next day. I would make sure that I already had my bath. Because if not they are taking you out of bed without brushing your teeth. I was sponge bathing for awhile because I was scared to get in the dirty shower and catch something. Because it stayed cluttered with equipment and dirty towels and rags. Unfortunately my experience wasn't a good one at Manor Care. I can honestly say that the rehab part of Manor Care is a A+. The rehab is clean the OT/PT teams are very patient. They push you in areas where your needed so you don't babysit your pain. Their very good in what they do. I had a doctors appointment one day so I had to get on the Manor Care Bus. The bus was so dirty you couldn't see out of the window. The driver anchored my wheelchair to the floor but didn't put me on a seat belt I was holding onto the filthy chairs in the aisle because he was flying and he made my anxiety come out. I said to myself they should be ashamed to put the elderly on this filthy bus. The bus didnt have no AC. I didn't know that I was suppose to have a seat belt until I rode Access on my next doctors appointment. That driver had a seatbelt for me. On the other hand I feel if you have a relative there or if your thinking of placing a love one there. Visit your people make sure their being taking care of properly. Really do your homework on the Nursing Home your going to be putting your love one in. Find out about the food. I was fortunate to be able to order food if I didn't like what they was having. They lets you get what they call an alternative but their not good neither. If you don't like neither your probably is just going to be hungry. The lunchmeat on the salad is slippery or fake like or imitation. I always say for me my food has to be appetizing to my eyes in order for me to even try it let alone to eat it. I feel that Manor Care needs to be truly remodeled. The carpets needs to be badly cleaned. Manor Care needs to hire more nurses so the patients can get the proper care. I feel that its ashame that this is part of UPMC and it looks and smells like it does. You smell nothing but urine soon as you come in the door. I'm speaking for the patient that has to be there and doesn't have a voice to speak on their own. The elevators is dirty. I only saw the front lobby look half descent. I saw the Aids that cared about the patients vs the ones that is just there for a pay check. I feel if you can't do the elderly or sick people this is not the job for you. I saw a Aid that had long beautiful false fingernails with 22-24inches of hair that looked like she was to afraid to pick up trays afraid of messing up her nails. It's even scarier thinking of her having to change or wash a elderly because their skin is so fragile. Then I witnessed a patient bearly walking out of his room to tell the Aids that was lolly gagging at the nurses station. That he pushed the button for help and he been waiting and no one never came. He said to them I have one request if someone could wake him up ( for an example at 9:00 10:00 11:00pm)because he don't want to be wet in the bed and one of the Aids responded and said "why don't you just wear a diaper? That blew me away. The nurses are over worked because some of them has to take care of the whole floor then their overwhelmed. They take their stress out on patients. But the other nurses stay cordial and nice no matter how stressed out they are.

  • anna semerik
    ★★★★★ 11 months ago

    My parent could get better care. They (staff) had dropped her while trying to get her transferred to another chair. They don't turn her and or come to do rounds every 2 hours. There is often times when my siblings came & my parents hair was NOT washed for weeks. We had said things to staff & it didn't help.

About Manorcare Health Services-Pittsburgh

General Information

Legal Business NameHeartland Of Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity197
Residents172
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Pittsburgh

Manorcare Health Services-Pittsburgh was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

January 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.

September 23, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

June 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Pittsburgh require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 15min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.7%
89.5%
89.5%
89.5%
95.8%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
97.9%
100.0%
98.6%
94.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.3%
36.7%
29.8%
33.9%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
19.4%
19.0%
21.1%
22.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.7%
18.0%
7.6%
16.3%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
11.3%
9.0%
12.7%
10.6%
15.6%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
23.3%
20.7%
17.7%
17.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
7.4%
4.9%
2.9%
2.2%
7.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
5.7%
6.7%
6.3%
8.5%
5.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
12.9%
12.5%
10.7%
14.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
0.7%
2.1%
2.9%
0.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
2.6%
3.4%
2.9%
4.3%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
0.6%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.8%
90.3%
90.0%
86.6%
83.0%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
81.6%
81.6%
81.6%
82.5%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.6%
79.1%
80.8%
70.2%
64.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
25.5%
19.3%
24.6%
22.7%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
4.3%
3.1%
3.3%
1.7%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.0%
0.0%
0.9%
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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