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Manorcare Health Services-Whitehall Borough

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • wwmy house
    ★★★★★ a week ago

    Took my mom to visit her aunt Sophie today at Manor Care in Whitehall for about an hour. My mom and her Aunt, ( my grandmother's sister ) reminisced about the old days including the birth of her daughter ( cousin Jill ) the love of her life, aunt Sophie says. It was an enjoyable visit listening to past history of my family, until that annoying beeping went off in the room. Mom's aunt Sophie shares a room with another senior citizen who had an I V alarm beeping continuously. I went up to the desk to report it. Ten minutes later no one came yet, I saw a aid in the next room and called her over to ask if someone could shut that noise off. She said she would tell some one. Twenty minutes later, still no one arrived. My mom's poor aunt Sophie says she has to put up with this all the time, the senior citizen next to her just laid there like a statue like she didn't hear it at all, just looking at the wall. My mom's aunt Sophie refused to leave the room we asked her if she would like to go out front for some air and to see the trees changing, but she refused, When it was time to go we stopped at the desk to complain about the beeping and the lady working there says oh.... okay we'll take care of it then went back to doing what she was doing looking through papers and turned away from us. At the desk by the entrance where we turned in our visitor badges I asked for a business card to file a complaint with the supervisor, and on line. No one should have to live with that kind of neglect. It disgusted me. Don't put your loved ones in Manor Care in Whitehall, the employees are just there to do there 8 hour shift, and the least amount of care as possible, and go home. On a further note It was the employees working the section of Room 130 Where My mom's aunt resides now for 3 years now. So If you the owner, or supervisor see this and type the same thing as some former complaints to get me to reply. Don't bother! You want to make this right? Fire them all In the section I mentioned! Inconsiderate people.

  • Mark Koontz
    ★★★★★ 8 months ago

    Do not use this place. They do not contact the family when there are issues, and do not return phone calls and when you call back they say we were just going to call you dsys after you have tried to get a hold of them. They changed code status and never bothered to talk to family or power of attorney. Miss diagnosis the people they are suppose to take care of. Could go on and on , but poor management that can't do their jobs.

  • Jan Nalitz
    ★★★★★ 12 months ago

    Rehab staff were tip-top for knee replacement but nursing seemed shorthanded as it took 25-45 minutes to receive pain meds, not once or twice, every time. Couldn't seem to get dietary to give me whole fruit rather than juice, or adequate portions. Am having other knee done next month but afraid to return here.

  • Melron Warden
    ★★★★★ a year ago

    What a miserable experience.Just got out of the hospital and in severe pain. They will not give me my prescribed pain killer. stuck in a room with a poor guy that is half asleep an is mumbling his whole life experience outloud.tv blaring.can't get them to turn it of. 5 hrs so far. So this is what our health care is turning into.God help us.? After writing about my first 5hrs it was my pleasure to meet a Manorcare rep [Heather] that made the world right again. Super professional as are many of the other folks here.? Have to adjust my rating to reflect my new opinion.

  • Jennifer
    ★★★★★ 2 months ago

About Manorcare Health Services-Whitehall Borough

General Information

Legal Business NameWhitehall Borough-Pittsburgh Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 23, 1999 (18 years)
Capacity166
Residents152
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Whitehall Borough

Manorcare Health Services-Whitehall Borough
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

June 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Whitehall Borough require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
25min
45min
ReportedExpected
LPN
1hr 30min
1hr 30min
ReportedExpected
RN
3hr 55min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
100.0%
100.0%
100.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
98.7%
97.3%
95.8%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
56.8%
61.8%
67.6%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.5%
31.2%
25.4%
20.0%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.7%
8.7%
9.7%
10.4%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
16.2%
19.7%
17.8%
16.7%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
4.3%
7.8%
6.3%
6.8%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
7.1%
8.8%
12.1%
10.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
5.5%
10.5%
2.8%
5.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
1.6%
3.0%
4.7%
6.5%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
16.4%
13.2%
11.3%
8.5%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.7%
5.6%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
2.5%
2.5%
1.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.5%
99.5%
99.2%
98.4%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
98.2%
98.2%
98.2%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.8%
74.9%
71.3%
69.8%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
8.8%
7.5%
6.9%
11.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
0.7%
0.2%
1.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.4%
0.1%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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