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Southwestern Nursing Care Center

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Overall Rating 2.1 / 5.0 ★★★★★

  • Bernice LN
    ★★★★★ 4 months ago

    I was the Admissions Coordinator at Southwestern Nursing Care Center from 8/2015 to 8/2019 (when I retired) and loved meeting and getting to know the residents and their families and also enjoyed my days with my co-workers. However, it seemed upper management and owners are only interested in putting "heads in beds" as there has been little or no improvements to the facility itself (small semi-private rooms most with 1 television to be shared by 2 residents, some window blinds that are inoperable, and some rooms with bedside tables that are broken). Staff turnover made it increasingly difficult for everyone, especially those caring for the residents, but again it was/is only about census - not about employee morale. It was sad to watch the rapid and ongoing decline of what could have (at one time) been a premier nursing facility in the South Hills.

  • Barbara Sitzmann
    ★★★★★ 9 months ago

    I have been here for rehab for three months. I really enjoyed working with the therapists, nurses and aides. The staff is really nice. The place is very clean and the food is pretty good. I enjoyed my stay while receiving therapy, but I am happy to be going home. Thanks, Southwestern!

  • Howard Kifer
    ★★★★★ 6 months ago

    On behalf of my father and to those who have love ones DO NOT SEND OR EVEN CONSIDER THIS PLACE AS AN ALTERNATIVE. The first thing I observed was minimum interaction and support from staff to patients. Second, the facility is dirty and unkept, Third, dinner was served at 5:00 PM, my dad did not receive his meal until 6:30 PM, after numerous complaints. Further, the two days my dad was at this facility for PT, he was left in a wheel chair that was too small for him, in his room WITHOUT, receiving PT. The in house doctor as well as, the nurse Virgina were very rude. Not only was my father depressed with the surrounding atmosphere, but his family was as well. On the second and last day he spent in this hell hole, a man in street clothes served his lunch, What the hell!! I advised him not to eat because the person serving food was NOT in uniform to identify himself as an employee of this facility. I will not even rate this place with one star. Last, I even feel sorry for the cockroaches that reside at Southwestern Healthcare Center.

  • Lori Achtzehn
    ★★★★★ 8 months ago

    DO NOT SEND YOUR LOVED ONES HERE IF YOU EXPECT THEM TO SURVIVE! McKeesport Hospital was kicking my Mom out because insurance would not pay for her to stay there anymore. We were looking for a nursing facility for my Mom to rehab from a bedsore that she got from not being able to walk. I went to look at Southwestern and they told me that my Mom was scheduled to arrive there at 3pm without my family's knowledge. (Sent there by McKeesport Hospital). Upon arrival, my Mom was dumped on a bed and left by the ambulance crew. No one was there to greet her or settle her in. When I got to her (I was following the ambulance but got stuck in traffic), she looked like a deer caught in headlights. She had no clue what was happening to her. I should have taken her out right then and there! My Mom had to have pureed food and honey thickened liquids (no straws) due to a feeding tube and fear of aspiration. Her first meal was a hotdog on a bun. Of course, I sent it back; however, they ground it up and sent it back to her along with a regular drink and a straw. There were routine mix ups with her food throughout her entire stay. A family member HAD to be there to help her eat or she didn't. We brought baby food to supplement because the food was so bad. The nurses for the most part were non-existent. A couple of them were very nice and caring but some seemed like they were being put out whenever you asked for help. The aides were better, but not much. Thank God I knew a few of the employees and they would check on my Mom periodically. My Mom had to be moved every 2 hours and had to have her bedsore cleaned immediately if needed. I walked in one night ( unexpectedly) and she needed changed. The aide was VERY rude to me and the nurses said that they would get to my Mom when they finished their paperwork. Needless to say, I had to pitch a loud fit for them to care for my Mom immediately. I had to post notes about her care on the wall because her charts were not being read nor followed. A nurse told me, "Well, she has lead a good life." Like she was writing her off. Another nurse told me that if they would do CPR on my Mom, that they would crack her ribs and she wouldn't survive. Who talks to family members like that??? I repeatedly asked for PT to get her out of bed because I was afraid of Pneumonia or worse. While they agreed, they never got her out during her entire stay. She started to cough and the staff couldn't care less. We demanded a chest x-ray that didn't show the Pulmonary Embolisms that developed in her lungs from lack of movement. We only found out about them after demanding that she be taken back to the hospital. Shouldn't the nurses have sensed that something was wrong and called for the doctor??? I even had a resident tell me to get my Mom out of there before they let her die. Tragically, my Mom did pass away from the blood clots in her lungs that could have been prevented. Thank God for my Mom's roommate who was very observant and would inform us of everything. Thank God for an aide named John who gave her fantastic care when he was working. Thank God for Sharon in dietary who checked on her when she was working. Its unfortunate that these great people have to be stuck working in such a horrible place. I could go on and on. LOOK ELSEWHERE PEOPLE!!!!!

  • Bonnie Acuff
    ★★★★★ 9 months ago

    I wish I could give less than one star. Please reconsider if you are planning on sending a loved one here. Where to start!!!!! The nursing care is almost nonexistent. On the last day of my mom's stay, we walked into the room and my mom was audibly wheezing and having trouble breathing. I personally when to speak to her nurse asking that she evaluate the situation....2 1/2 hours later she came in with her stethoscope!! (That was after repeated requests that she come to her room.) She proceeded to check her oxygen saturation which was 80! Very very low. The nurse commented that that was not accurate...yes it was accurate! This nurse was not able to assess my mom's status accurately and did not see she was in need of emergent medical care. Her doctor was just as bad, as when I spoke to him he hung up on me. We sent her to the hospital wher she was diagnosed with a pulmonary embolism. She sadly was placed in hospice and died within the week. We voiced our concerns repeatedly about her care but it fell on deaf ears. My sister repeatedly asked to get my mom up out of bed, and that never happened in the three weeks she was there. I was told by the director the day after my mom went into the hospital that her room would be held because they were not in any need of female beds. Well, the next day my mom's belongings were in the hall and another patient was in her bed. We were not notified!!!! The food was horrible!!!! On day one they brought her a ground up hot dog!!!!!! I saw powdered mashed potatoes that were still powdery. Food was always cold. It's so sad that these residents are forced to eat this food. My mom needed to be turned and cleaned at a minimum of every two hours. There was an aide, John, who was amazing. When he was on we knew she was being cared for, unfortunately he could not do her dressing changes as that was the responsibility if the nurses...who you seldom saw. My impression is these patients are there to die. A number of nurses made comments like.."Well your mom lead a good life" or "If I have to do CPR I'd crush her ribs". These comments were terribly inappropriate! Please don't send your family member here, we are forever regretful that we sent our mom here. Don't make the same mistake we did.

About Southwestern Nursing Care Center

General Information

Legal Business NameSw Healthcare Center Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 22, 1987 (32 years)
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Southwestern Nursing Care Center

Southwestern Nursing Care Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 28, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.
CManyPotential for Minimal HarmHealth InspectionHave enough backup water supply for essential areas of the nursing home.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Southwestern Nursing Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 40min
1hr 20min
4hr 20min
4hr 40min
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose ability to move independently worsened
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who received an antipsychotic medication
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents whose need for help with daily activities has increased
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who lose too much weight
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who self-report moderate to severe pain
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of high risk long-stay residents with pressure ulcers
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who have depressive symptoms
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a urinary tract infection
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents experiencing one or more falls with major injury
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who made improvements in function
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who self-report moderate to severe pain
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents who newly received an antipsychotic medication
Q4 2016Q1 2017Q2 2017Q3 2017PA
Percentage of short-stay residents with pressure ulcers that are new or worsened

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