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Manorcare Health Services-Williamsport South

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Went there for rehab after surgery. Had very good care from everyone---most staff was very pleasant and helpful. The facility is older so it is a bit dated and not as bright and shiny as some of the other nursing facilities but is adequate. (And the TVs are HORRIBLE!--THE REMOTES ARE VERY OUTDATED, probably from the 1960's or 70's---IE you cannot go directly from channel 6 to say, channel 38 for example---you have to go to every channel along the way, one at a time, to change so you miss 1/2 the shows you want to watch!!! Housekeeping was in every day to clean. Food not always the best I've ever eaten but when the choices are not to your liking you can order something different and some of the food is quite good so you never go hungry if you just speak up! Was well enough satisfied with the care I got at Manor Care South that I went back again the next year when I had another surgery and needed rehab again. Rehab department is very good! Nurses and aids are all overworked because the owners will not hire enough staff--so they have too many patients in their care, but do give good care and treat you as an individual not a "room number" and do a good job under adverse staffing conditions. Would be nice if there was enough staff that they could have enough time to spend a bit of time visiting with patients or giving more than just what is necessary but they have so many that they are responsible for at any one time that they are running from one patient to another just to get the necessities taken care of and don't have time to do any extras for patients : (

  • ★★★★★ 12 months ago

    Majority of the staff are very rude. Older lady short grey hair ...Nurse comes in a looks out at the window. Gives us dirty looks and walks out the room. There are others in the facility to care for but I hear the staff yelling at residence. My mom was a care taker I can understand the stressors but don't take it out on someone who's done nothing to you. Do your job and smile. Once you leave the room then you can stop smiling if you wish. If you are that miserable then find a new job... should put a hidden camera to know the truth.

  • ★★★★★ a year ago

    By far the worst nursing home that I have experienced. The nursing staff was rude. The rooms are never cleaned. They don't care about there patients. The nurses are very lazy and ignorant. It took 12 minutes for a nurse to come to the room after ringing the bell as we counted 6 nurses went by our room laughing and giggling and another time 10 minutes. Very very poor staff. The 2nd shift nurse with long black hair who wouldn't give me her name should be fired. Very rude to patients and families. I will be telling everyone not to ever go here.

  • ★★★★★ 2 years ago

    This is by far the WORST Personal Experience ever. I came to Manor Care South as a result of a double amputation on March 13, 2015. The food is horrible and the nursing staff is even worse. Many times I have waited 30 minutes or more for pain medication after my call light was on.. The nursing staff has "CLICKS", certain members of the nursing staff dislikes other members and talk about each other behind each others backs.I have had several problems with the nursing staff not arranging transportation for me to my doctors appointments. I have missed insulin shots from one specific nurse, I have slept in dirty sheets. The place receives over $3800.00 per month for me to be here. A normal person would think for that much money ($3800.00) per month, you would received the BEST OF CARE! Not so at Manor Care South, Keep your loved ones, friends and family away. This place is the WORST of the WORST. The pretty pictures look nice, but once you are a resident, it is a place from HELL.

About Manorcare Health Services-Williamsport South

General Information

Legal Business NameManor Care Of Williamsport Pa (South) LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1977 (40 years)
Capacity116
Residents101
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Williamsport South

Manorcare Health Services-Williamsport South
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 30, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
ESomePotential for HarmHealth InspectionProvide residents with private access to a telephone.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

June 7, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

May 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

September 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

February 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Williamsport South require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 20min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
3hr
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
100.0%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.1%
38.5%
37.8%
28.6%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.5%
19.0%
26.2%
23.5%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.5%
15.9%
15.3%
16.0%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
7.2%
7.4%
7.7%
7.5%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
25.9%
8.6%
17.7%
13.9%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
4.8%
3.9%
2.0%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
1.1%
0.0%
3.5%
5.7%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
1.8%
3.8%
5.5%
3.7%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.2%
4.5%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
1.1%
1.1%
2.3%
1.1%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
4.0%
3.3%
2.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.3%
85.9%
87.5%
78.9%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
78.9%
78.9%
78.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.4%
80.5%
73.3%
61.0%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
20.0%
20.0%
20.9%
12.7%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
4.2%
0.0%
2.2%
1.9%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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