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Manorcare Health Services-Kingston Court

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Love Byrd
    ★★★★★ 4 months ago

    If you love your family or friend DO NOT put them into this nursing home. I feel horrible for the ones who are getting mistreated and literally loosing their lives because of malpractice and abuse. This company should be shut down. Not only do they kick residence out into the street because they want to live independent in their community! Nurses, doctors, caregivers are careless and reckless in their practice!! People are dying here and everyone fails to realize it because they know how to tamper and edit the system, I know first hand because we fight for individuals rights and freedom to get out of the nursing home!! They need to be investigated!! If anyone knows who can be contacted for this please comment below. SHUT THEM DOWN

  • Jon Christopher Fry
    ★★★★★ 7 months ago

    When my wife of 28 years died suddenly I knew surviving on my own was out of the question, so after some research, I found that this is best N/H in York Co and I was able to move in 4 days later - Now after 2 years here, have developed some major friendships, at all levels - I've worked closely with Ed, our Diet Director, and enjoy superb, restaurant quality food, which I custom order; the next most important is my morale, especially since I'm planning to live here for life, which Liz (Activities Dir) and her staff make life here exceptional - I was a Combat Medic (USAF)(5th AF Far East & SAC), so it's easy for me to compare hospital staffing, and to realize that, Roxy our (Administrator) & her staff provide excellent Medical care for us; I've got ready access to WiFi, Religion, News, Bingo, TV and various daily activities - Jon F/jcf

  • Brenda M
    ★★★★★ 2 years ago

    THIS Facility is terribly under staffed and most N.A.are attentive to Suoervisors and Management goals, but not the patients needs ! ADMIN ignores reports. BUT kissup 2 decision mmakers Fortunately my Dad is lucid. GOD help, the poor ones who can not speak up for themselves. His 3rd stay this year 2015, my Mom with dementia sent home w/o Dentures.

  • Dk Namaste
    ★★★★★ 3 years ago

    If you are wise you will not choose Manor Care Health Services- Kingston Court for short or long term nursing care. They are terribly under-staffed, Most of the staff that work there are fairly nice, but the CNAs could use a lot more training, especially when it comes to treating the elderly with respect. There is a lot of miscommunication between all of the staff members and it is frustrating trying to get important matters resolved. If you put your loved one in the Manor Care Kingston Court facility and they are coherent, please make sure when they are given any medication that they ask the nurse or CNA that is giving them the medication to tell them what the medication is and why they need to take that medication. There have been cases in which patients were given the wrong medication because someone read a chart incorrectly. This should not happen. People do make mistakes, but when it comes to a situation like this there is no room for mistakes. Patients do not have telephones in their rooms, so if you want to contact a patient you can call the front desk and someone at one of the nurses stations will answer the phone. Then if your loved one is mobile or they are in their wheelchair, they will be able to answer the phone. Manor Care Kingston hasn't yet reached the 21st century or even the 20th century because they do not have a cordless phone to bring to the patient's room. So, if your loved one is in bed, you won't be able to talk to them. You can leave a message for your loved one, but the chances of them receiving that message is slim to none. Unless they have their own cell phone, which most of them do not ,the best to communicate with your loved one is by visiting them. Telephone hold time for someone at the nurse's station is anywhere between 8 to 21 minutes. When your loved one pushes their call button, wait time is anywhere between 25 and 124 minutes. I thought I was the only one who noticed these things, but many visitors and coherent patients have confirmed what I have already observed. Bed linens aren't changed daily and patients are not bathed daily. Overall, Manor Care Kingston Court needs a lot of improvements.

About Manorcare Health Services-Kingston Court

General Information

Legal Business NameManor Care-Kingston Court Of York Pa LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity151
Residents135
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Kingston Court

Manorcare Health Services-Kingston Court was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Pennsylvania Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

April 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

February 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionSend unopened mail from residents and promptly deliver unopened mail to residents.

September 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintPost nurse staffing information/data on a daily basis.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

February 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Kingston Court require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 30min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
98.3%
98.3%
98.3%
95.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
73.6%
89.7%
88.3%
80.6%
94.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.2%
48.1%
51.6%
40.9%
56.7%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
18.8%
18.4%
21.4%
22.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.8%
12.7%
9.7%
17.7%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose ability to move independently worsened
21.8%
18.2%
20.7%
19.5%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who received an antipsychotic medication
16.5%
14.6%
5.7%
11.9%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents whose need for help with daily activities has increased
12.2%
9.4%
10.9%
7.1%
7.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who self-report moderate to severe pain
4.8%
8.7%
5.4%
7.7%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who lose too much weight
4.9%
3.5%
7.1%
1.6%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who have depressive symptoms
1.9%
4.8%
7.5%
3.3%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a urinary tract infection
3.6%
0.9%
1.1%
1.1%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents experiencing one or more falls with major injury
6.2%
7.4%
1.0%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

67.2%
49.1%
36.0%
25.1%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.4%
54.4%
54.4%
54.4%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.0%
56.7%
53.9%
57.2%
62.5%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who made improvements in function
19.1%
23.1%
24.4%
21.2%
17.4%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.1%
1.2%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.3%
0.6%
1.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016PA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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