Search for Skilled Nursing by ZIP Code:  :

Heritage Hills Nursing & Rehabilitation Center

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. Rhode Island (RI)
  4. Smithfield
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My Mom was here for 2 weeks for rehab and she absolutely loved this place. Nurses and CNA's were very nice and attentive. She played Bingo, Trivia, they had baking and live entertainment. Everyone seems happy and the staff seems to enjoy working there. Every day they were al gathered around the big flat screen TV where several games are played. My mom is not ready for a nursing home at this time but it is one I would consider in the future if needed.

  • ★★★★★ 2 years ago

    I have been employed by Heritage Hills for almost 39 years. I have also had numerous family and friends as residents there. The staff is a group of loving, caring individuals who do their very best every day. They care for your family members because you are unable to do so, and so, they are made part of the Heritage family. 24 hours a day, 7 days a week, they are there, meeting not only medical needs, but emotional needs and social preferences. Stop in sometime and ask for a tour. See for yourself. This year, we have achieved a Deficiency-free survey and we have won the Bronze Award for our commitment to quality. I am proud to be employed by this facility and to have the privilege of working side-by-side with these wonderful individuals. Whether it is for short term rehab, hospice care, or long term, choose Heritage Hills. We care.

  • ★★★★★ 2 years ago

    When I had worked here a few months ago, It's not the worst place I've worked at or had ever saw, but it certainly was far from best. The housekeeping department is so beyond lazy and unorganized. I was harassed constantly by other employees, who most had no clue what they were doing nor had any common sense. I'd get told to do ridiculous things that were absolutely unsanitary, many of the housekeepers and floor washers did unsanitary methods of cleaning and lack of disinfecting. I swear at that time I was the only person in the building to ever clean any bathroom floors which I did daily or as much as possible. Heck, I even washed more floors some days than the own friggin floor washers. Other employees constantly kept bossing me around and the one time I suggested something to someone about a better, easier way of doing something..not to mention a sanitary, CLEAN way that should be how it's done.. I get screamed at throughout the halls for an hour and tell my boss about the situation and tell him i'm quiting and nor did he ask about what happened or assess the situation at all nor or do anything to really maintain the department at all except worrying over little irrelevant things as do almost everybody else in that building. The CNA's are some of the worst ever had I seen. Though the working conditions are actually pretty good in this nursing home compared to others, theres clearly enough staff and not enough getting done.. more got done where I had worked before where the nursing staff were always extremely understaffed than had gotten done here where hardly ever there weren't enough people to get the jobs done. The CNA's at this facility don't like nor do their jobs, the nurses and staff are cold to the residents, hardly ever interacting with them and leaving almost all of them in bed all day long and doing the very limited basic needs for them but nothing else what so ever even as simple as saying hello or acknowledging them in any way. It was very sad, residents would be in bed for months straight without anyone offering them anything or encouraging them to do anything, not even simply putting the tv on or music or lights or anything.. I probably talked more to many of them in the three months was there than they'd get in a years worth of time. a lot of them sat in complete silence and darkness all day. Activities would neglect most of the residents, especially ones with dementia and only would take the most alert, humble people to activities, excluding many others who would enjoy and benefit greatly from them. I've witnessed not only emotional abuse and neglect, but physical abuse as well two or three times in just the 3 months I had worked there. I just could not take it anymore so one day I quit. The facility treats the employees way more than good, but almost all of them hardly actually work and are unappreciative as well as lack any interest in their jobs or want to be there. On the other hand, as far as the residents go, they are neglected on many levels. They have no alzheimers unit, nor do anything for dementia patients, they have very limited things to do or offer the residents at the facility and it's very far from a home like setting. I seriously would not recommend anyone to bring their relatives here unless it's for rehab or short term care. I mean, I was depressed just working there and seeing how sad and lonely the residents were and i mean, that's pretty common at old age but every single person here was to the extreme of it mostly because of the atmosphere. i wouldn't want to be ignored all day long in a dark room with nothing to do.. come on. It is very far from a homey feeling or family feeling for the residents who are there, a lot of discrimination in several ways and not the best environment for many people i'd say.

  • ★★★★★ a year ago

    THE FOOD IS AWFUL THE PLACE IS VERY TIGHT NO ELBOW ROOM ALL THEY WANT BIS YOUR MONEY>>>

  • ★★★★★ a year ago

About Heritage Hills Nursing & Rehabilitation Center

General Information

Legal Business Name80 Douglas Pike LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 31, 1974 (44 years)
Capacity95
Residents80
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Hills Nursing & Rehabilitation Center

Heritage Hills Nursing & Rehabilitation Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Rhode Island Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Heritage Hills Nursing & Rehabilitation Center has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Hills Nursing & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
45min
55min
ReportedExpected
RN
3hr 55min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.1%
97.6%
97.6%
97.6%
96.5%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.7%
98.6%
98.6%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.4%
42.3%
-
54.5%
43.0%
Q4 2015Q1 2016Q2 2016Q3 2016RI
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.2%
14.9%
17.5%
15.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.0%
16.2%
26.6%
17.3%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents whose ability to move independently worsened
15.0%
15.6%
15.3%
12.5%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who received an antipsychotic medication
13.4%
8.1%
12.3%
12.1%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents whose need for help with daily activities has increased
12.6%
8.6%
8.7%
17.3%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.6%
1.5%
6.2%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who lose too much weight
1.7%
1.7%
5.2%
8.8%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of high risk long-stay residents with pressure ulcers
5.3%
2.7%
1.5%
4.6%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who have depressive symptoms
1.3%
1.3%
1.4%
2.8%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents with a urinary tract infection
6.2%
3.9%
4.2%
4.2%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
1.3%
1.3%
1.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.1%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.5%
98.5%
96.4%
90.6%
81.2%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.1%
83.6%
83.6%
83.6%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
84.1%
84.7%
77.4%
71.5%
Q4 2015Q1 2016Q2 2016Q3 2016RI
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
10.0%
38.3%
30.9%
17.4%
18.2%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
2.7%
4.3%
6.1%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of short-stay residents who newly received an antipsychotic medication
3.9%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016RI
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places