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Heartland Of West Ashley Rehab And Nursing Center

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    My mom had a UTI, complained about her symptoms for over two weeks. Her mental and physical status started to decline, then therapy said that she hit a "plateau", but it was a result of her state and refused to work with her. The doctors finally gave got her on antibiotics but therapy still refused to work with her, even though they knew how a UTI can affect an older patient who happens to be a stroke victim. I feel totally let down and discouraged after this experience.

  • ★★★★★ a year ago

    If you care about your loved one, keep them away from this money hungry facility that cares nothing about patients. My mother is there currently, 3rd day of hell. She arrived around 2 PM on Friday for impatient rehabilitation after a hip replacement. They would not let her take her medication that she brought with her and instead, ordered all new medications from a pharmacy that was over two hours drive away. Her pain medication and other drugs arrived after 10:30PM and wasn't administered these drugs until 11:00 PM after I called to check on the status of her medication. She was without pain meds from roughly 12 noon until 11PM that night. They were supposed to have her evaluated by Heartlands Doctor and the physical therapist who were both supposed to see her that day. None of those things happened. She has a cold and raw throat, yet no doctor visit. She is in screaming pain, no doctor visit. They dropped her down on the toiled on Friday because they had no seat extender and it caused her hip to swell up, again, no doctor or physical therapist. I spoke to the nurse that was working that day and asked for her pain medication to be switched to ON ORDER instead of PER REQUEST. She didn't do it. I talked to Kerry, the nurse supervision the next day and ask for her pain meds to be switched to On Oder and Kerry didn't do it. I finally got Monah this afternoon to call the on call doctor and now, after all weekend of intense pain, mom is getting pain medications on order. She still has a fever, still in severe pain, still isn't monitored for other underlying conditions and yet NO DOCTOR will call me, or go give her an initial evaluation for any treatment. It's my opinion that this facility only cares about money and has no interest in patient care. Why do I say this....because they don't have an in house pharmacy, they make their patients wait up to a day or maybe longer to get them prescribed medications, at least two nurses failed to take care of my mother's pain needs by contacting a doctor to change the prescription, they dropped her down onto the toilet seat the first day and it's unknown how many times they've done this since then. The doctor has been asked to come in and evaluate her and he or she is too busy or can't be bothered to treat or evaluate her. I live in a different state or I'd be in her room 24-7 making sure she has medical care but I can't be there. This facility is pure hell for anyone sent there. Don't be fooled by the lovely pictures on their website, you'll end up in a room with not one single amenity and is straight out of the movie "shutter island." As a military member, I expect a medical treatment facility to provide at least the bare bones minimum that is required of them and this facility doesn't. I have a difficult job and is very demanding. I expected them to take care of my mother as they have promised to do, but aren't. This is causing me a great deal of heartache and is definitely effecting my work performance as United States Service Member. This facility is shameful and should be avoided at all costs.

  • ★★★★★ a year ago

    This place has detoriated drastically since I was there in Jan. There were always groups of 3 standing around and talking in the halls, It took 8 days before I could get a remote for the tv. Staff talked and argued in the hall about things. One morning I did not have a wash off until 11 am. Getting someone to help me to the bathroom in time was a problem. giving me a urinal and putting on a depend was not the answer.The commode lid was badly stained and requested to put a decent one in its place. Most of the staff did not know anything and they were desperately in need of some adminstrator. The room was for the pits with wall paper coming off the walls and furniture's comdition was deplorable. The food was great and so was therapies. The few individuals who knew what to do were wonderful but the rest was for the pits. I kept asking to be moved to another room, even though there were empty rooms they always had an excuse not to be able to move me. The cleaning staff were nice even though my first dump had a roach on the floor, cracker crumbs and roach leavings in the drawer and the closet had a terrible oder. I would not recommend this facility to anyone.

  • ★★★★★ a year ago

    Remember the nursing home from Happy Gilmore? This one is worse.

  • ★★★★★ a year ago

    I was extremely disappointed in the non-care that my mother received. She was there for 2 1/2 days and they didn't have her meds twice in that short time. Took over an hour to get water. We have her at home with us now with a broken hip because we were truly scared to leave her there, even with us in and out all during the day and early evening. She was there for rehab and had no schedule.

About Heartland Of West Ashley Rehab And Nursing Center

General Information

Legal Business NameWest Ashley Rehabilitation And Nursing Center-Charleston Sc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 5, 1999 (19 years)
Capacity125
Residents71
Percent Occupied57%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Of West Ashley Rehab And Nursing Center

Heartland Of West Ashley Rehab And Nursing Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of South Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
BSomePotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

June 11, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
CManyPotential for Minimal HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Of West Ashley Rehab And Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
4hr 50min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

66.7%
88.9%
88.9%
88.0%
94.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
100.0%
92.3%
85.2%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.9%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.0%
-
23.8%
23.8%
26.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
-
-
-
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
13.6%
14.3%
8.3%
12.5%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
4.8%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
13.0%
17.4%
15.4%
11.5%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who lose too much weight
10.0%
-
4.5%
0.0%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who have depressive symptoms
0.0%
4.3%
3.8%
7.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a urinary tract infection
0.0%
4.3%
3.8%
7.4%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents experiencing one or more falls with major injury
-
5.3%
3.2%
7.5%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
3.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.0%
79.8%
75.4%
68.9%
83.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.4%
79.1%
79.1%
79.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.6%
76.9%
74.4%
78.4%
62.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who made improvements in function
5.0%
9.2%
7.8%
7.1%
14.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
3.6%
3.6%
3.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.6%
0.5%
0.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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