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White Oak Manor - Charleston

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    My mother just arrived here and the staff and residents have been very kind to her. She is 90 years old and set in her ways but slowly, she is warming up to the staff. She doesn't transfer on her own and requires a two person lift. She hates the Hoyer, so the staff has been working with her to figure out alternative approaches. I will feel comfortable leaving her in the care of the White Oak Manor staff.

  • ★★★★★ a year ago

    My wife came here recently from MUSC for physical therapy. She was admitted to MUSC for pneumonia resulting from breathing difficulties from a rib fracture. We left after 12 days back to MUSC when the pneumonia returned. We had very little confidence in the medical treatment and feel overall the experience was 2 stars at best. The PT and OT staff were good. Yet it is worth noting they work for a 3rd party firm, not directly for White Oak. They were more a 3 1/2 stars. Partly because they didn't seem to pay attention to the overall situation. The day my wife became ill again it was obvious she was not doing well. Yet the PT person came in without comment on health to conduct PT. My wife declined. The nurses were technically competent but did not seem capable of using a full range of skills such as experience, intuition and listening to patients or family in their evaluations. There is not a doctor on site. The doctor or more likely a PA comes in for checks daily but not in schedule. It was the weekend when my wife started getting sick and it was painfully obvious the nurse was not going to call the doctor for a consulta or talk the situation for fear of reprisal. It was all day being sick until fever and chills returned before contact was made for a lung X-ray that showed pneumonia back. Had this been done earlier treatment could have started. Granted White Osk is not a hospital but even receiving pain meds in a timely manner was difficult. One morning the nurse changed out my wife's oxygen tubing and the bed stopped working its up and down. Her comments were that sometimes it just quits working. An aid later found the plug had been dislodged. This is an example of how the staff seems to only minimally do their job. It is as if thinking is not rewarded. There were several other observations of star patient lack of attention observed along the way If there is another option do not go there.

  • ★★★★★ 5 months ago

    Clean

  • ★★★★★ a year ago

About White Oak Manor - Charleston

General Information

Legal Business NameWhite Oak Manor Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 21, 1979 (39 years)
Capacity176
Residents170
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for White Oak Manor - Charleston

White Oak Manor - Charleston
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of South Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

February 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of White Oak Manor - Charleston require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 5min
55min
ReportedExpected
RN
4hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
94.5%
94.5%
94.5%
94.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
100.0%
100.0%
99.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
56.0%
53.6%
50.9%
61.1%
53.9%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.1%
35.1%
36.0%
33.3%
26.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.3%
20.1%
12.5%
12.4%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose ability to move independently worsened
2.3%
2.3%
2.2%
2.9%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antipsychotic medication
10.6%
10.5%
14.6%
16.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose need for help with daily activities has increased
13.4%
16.2%
15.7%
4.5%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who self-report moderate to severe pain
10.9%
12.6%
7.0%
5.7%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who lose too much weight
7.5%
13.3%
8.9%
7.9%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of high risk long-stay residents with pressure ulcers
2.2%
3.0%
3.1%
1.6%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who have depressive symptoms
5.1%
3.7%
0.0%
1.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a urinary tract infection
1.4%
0.7%
1.4%
1.4%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.5%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.9%
3.6%
2.1%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.3%
90.8%
84.8%
74.5%
83.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
71.9%
71.9%
71.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.7%
57.8%
50.7%
49.8%
62.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who made improvements in function
16.4%
15.5%
17.1%
11.3%
14.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.8%
1.2%
0.7%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.9%
0.9%
0.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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