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Heartland Health Care Center - Greenville West

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ a week ago

    I work in the senior industry and I deal with many skilled nursing facilities, many of which I would not put my loved one in, but Heartland is one that I would entrust with any family member of mine. Although it's an older building it is always immaculate! I have never smelled any type of odor. Staff has been helpful, and at the end of the day you have to have a gut feeling of whether you think the staff at a facility are going to take care of your loved one when you are not there and I have no doubt about the staff at Heartland! I would highly recommend them for skilled care.

  • ★★★★★ 2 months ago

    My father of 92 was recently transferred to Heartland for rehab. He was in a very compromised health condition from two months of surgery and hospitalization. He had been in another local rehab/long-term care facility that was terrible and made his condition much worse. Heartland was a prayer answered. Everything about the facility is exceptional. The cleanliness and attention of the personnel is beyond my expectations for the task entrusted to this organization. I have been in direct communication with most all of the administrative personnel and they are exceptionally professional and attentive to the needs of their patients. The medical care and attention to the patients is prompt and focused on making them comfortable. I have observed and tasted the food served and it is better than most people have at home. The nurses are the best part of the operation and they demonstrate the care and attention required to make my dad most comfortable. We have decided that this is the place for my father to stay for long term care. I will never forget the nurse Donna telling me as I left him the first night, "Don't Worry, I'll Take Good Care of Him". The best night of sleep I had in a long time. James Kiker

  • ★★★★★ a month ago

    Love Heartland West! They have the most experienced and compassionate staff! You feel welcomed as soon as you walk in the door by Ms. Debbie! Social services, Cheyenne and Jodi, are amazing to work with! I highly recommend Heartland West in Greenville, SC!

  • ★★★★★ 5 months ago

    I would highly recommend this great facility to go for rehab. It took 2 people to get my uncle out of bed when he left the hospital to come to Heartland West. After 2 months, he is now able to get around by himself with the help of a walker. The rehab staff was superb. They were energetic, kind and always great motivators. The nursing staff and cna's always were so helpful and professional as they delivered quality care for him. My uncle enjoyed the food very much and always had plenty to eat. The director was always helpful to answer any questions that we had and the staff doctors were phenomenal. Thank-you all for helping my uncle have a better quality of life!

  • ★★★★★ 5 months ago

    What a wonderful place. Very clean and a great staff. We were there for three weeks. Only thing M. Nix did not care for was the food, I think it was good, but for her it was not to her liking. She enjoyed interacting with the patients and the staff. With all the low grades that nursing or rehab facialities are getting this was and excellent. Thank you for taking care of our friend.

About Heartland Health Care Center - Greenville West

General Information

Legal Business NameOakmont West-Greenville Sc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1990 (27 years)
Capacity125
Residents114
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center - Greenville West

Heartland Health Care Center - Greenville West
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of South Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center - Greenville West require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 35min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 15min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.3%
97.6%
97.6%
97.6%
94.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
100.0%
94.7%
95.8%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
65.7%
55.6%
72.7%
57.1%
53.9%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.1%
24.3%
27.1%
30.8%
26.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.4%
5.1%
7.2%
12.3%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose ability to move independently worsened
5.3%
7.1%
10.1%
13.4%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antipsychotic medication
15.2%
4.8%
13.4%
17.5%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose need for help with daily activities has increased
5.7%
1.5%
6.1%
2.8%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who self-report moderate to severe pain
10.1%
13.7%
15.1%
6.9%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who lose too much weight
1.5%
6.5%
6.7%
1.6%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who have depressive symptoms
5.1%
5.5%
11.0%
8.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a urinary tract infection
1.3%
2.6%
5.3%
4.2%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
2.5%
1.2%
2.1%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.7%
79.1%
72.6%
69.3%
83.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.5%
79.9%
79.9%
79.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.5%
68.0%
59.9%
68.6%
62.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who made improvements in function
9.9%
10.1%
13.3%
19.4%
14.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who self-report moderate to severe pain
3.3%
3.2%
1.1%
0.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.9%
0.6%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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