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Veterans Victory House

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Jean Taylor
    ★★★★★ in the last week

    Beginning a new relationship with this facility. Thankful they are there for Dad. Staff are professional, courteous, compassionate and available to resident and family. Victory House also has another jewel in Mr. Ron. He is the one man welcoming committee to all residents coming in. Such a warm generous man. After listening to the professional staff most of the day we had time with Mr. Ron. This was what I needed the most. Unsolicited comments on how much he loved and appreciated the facility, how competent and dedicated the staff are, my father was going to be just fine. My brothers and I just wanted to cry. The relief we felt was HUGE. You have an absolute jewel in that man. As our relationship with your facility continues I look forward to updating this post and taking it to five stars.

  • Susan Barker
    ★★★★★ a month ago

    All I can say is anyone considering putting a loved one in this facility needs to read the South Carolina nursing home inspection reports before you ever consider this facility. I believe you will be as shocked as I was. These inspection reports are written up by the state of South Carolina inspectors so you should know they are unbiased. I need say nothing else. What a shame for such a beautiful "looking" facility. It is an injustice to anyone not to read these reports before you trust your loved ones care with them. Seriously.

  • Patty Rooney
    ★★★★★ 7 months ago

    My dad was at the Victory House from June 1 until his death in February of this year. I will forever be thankful for the kindness shown to him ... and to us . The administrators, the nurses, the dietitians, the chaplain, all the caregivers--were all so kind to him. Thank you from the Rooney Family. From the bottom of our hearts.

  • shawn c
    ★★★★★ 7 months ago

    My husband is currently there and the place has been great for him so far.

  • Sandy Wolfe
    ★★★★★ a year ago

    I brought my father there six months ago in pretty good condition considering he was an amputee. He looked healthier than anyone in the place. A week later, he was in ICU on a ventilator. Six months later before I left town for a week, I asked the nurse, Keri, three times one night to have a dr see him the next day and that I thought he had a septic infection. She was extremely rude always to him and on this day to me. She kept arguing with me he was normal. I insisted he was not and she needed to have a Dr look at him. She neglected to ask for any medical care for him. He's now dead. I told her he acted weird like the two times he had sepsis They called me twice in one day throwing a fit over him using an unapproved hair conditioner. I still have the ridiculous voicemail. But said they couldn't call when they thought he needed to be hospitalized because he was "self care". However, a few days after I told the nurse I thought he had sepsis, they felt no need to call me and tell me they felt he needed hospitalized. I was his emergency contact. He was septic and didn't have the correct mindframe while being septic to make the choice to refuse to go. They waited two more days to take him to the hospital. This was right after I'd asked for medical care for him from Nurse Keri. If I would have been called, he'd probably be alive today. He died from sepsis after a three week hospital stay. They couldn't find any of his belongings for a week besides his wallet. It's now a month later and each week they tell me they found a few more items. These items missing include checkbooks and a brand new watch. I've called at least 20 times and the administrator refuses to return my calls. Now the head security guy remembers putting Dad's checkbooks and glasses in his own office for safe keeping. That's after I said I may need to file a police report. However, they refuse to send them to me and the brand new watch is still missing. After standing there for an hour, three months later, demanding they open the storage closets I found boxes of my dad's belongings. Still tons missing. I'll never forgive myself for not taking my dad to the hospital that night rather than trusting that nurse. .

About Veterans Victory House

General Information

Legal Business NameSouth Carolina Dept Of Mental Health Accounting Office
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 3, 2007 (10 years)
Capacity220
Residents217
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Veterans Victory House

Veterans Victory House
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of South Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.

December 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Veterans Victory House require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 10min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
35min
45min
ReportedExpected
RN
3hr 50min
3hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
99.6%
99.6%
99.6%
94.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
99.1%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.7%
49.1%
47.6%
46.2%
53.9%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
22.0%
23.1%
23.8%
26.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.4%
5.6%
7.8%
13.8%
19.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose ability to move independently worsened
13.8%
16.7%
17.1%
18.1%
14.3%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who received an antipsychotic medication
4.1%
2.4%
5.0%
3.8%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents whose need for help with daily activities has increased
15.4%
13.2%
11.2%
8.8%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who self-report moderate to severe pain
5.5%
4.2%
10.1%
10.2%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who lose too much weight
5.8%
3.5%
5.3%
6.9%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of high risk long-stay residents with pressure ulcers
4.3%
6.0%
6.5%
5.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who have depressive symptoms
6.9%
4.2%
5.8%
8.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a urinary tract infection
4.1%
3.3%
3.3%
3.7%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents experiencing one or more falls with major injury
0.5%
0.5%
0.4%
0.9%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.7%
1.9%
0.5%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
96.3%
93.3%
100.0%
83.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.1%
88.9%
88.9%
88.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016SC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
62.8%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
8.1%
11.5%
14.5%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016SC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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