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Somerfield At The Heritage

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Rachelle Harwell
    ★★★★★ in the last week

    Our time at Somerfield was not a trip we were expecting as a family. My mom was admitted after suffering a MASSIVE stroke. It was a miracle that she was alive. We (as a family) chose Somerfield because we knew mom needed to be in a facility that felt like Home. Wow, home is where we landed. I have never met a group of people who loved on mom and served mom like she was their own until we arrived at Somerfield. They allowed us (as a family) to be hands on during rehab and speech therapy so that when it came time for mom to go home we would be well educated and ready to help her in the healing process. They met us with grace, compassion and love (which was exactly what our souls needed) and for that I am very grateful. So if you are looking for a place to not only help your loved one during a difficult time but to love you and your entire family, well this is your place to go. I would encourage you to ask yourself what exactly are you looking for in a facility. For our family THIS was the place where God led us. THIS was the place that God used to not only bring healing to moms life but to our entire families hearts. A massive stoke is not something that one can plan on so when the unexpected happens your body, mind and soul gets exhausted really quick. Somerfield was a place of rest for us all and a place of great healing for my mom and for that I am thankful. May God bless all who read this and know that I will be praying for you as you try to research and get your loved one in the best facility he or she needs.

  • Anthony Campopiano
    ★★★★★ 5 months ago

    They are totally short staffed and ignore or forget ANY request that you might have. 1. Buzz a nurse.. Two hours laters someone comes. (so your family member could miss meds, sit in soiled undies/diaper, be fallen). 2. They don't communicate- you can tell a nurse or cna something and they will say "i will make a note'.. They never do it.. Next day you ask and they say.. I have no note. 3. Meds- Suppose to give meds at 830PM.. Will forget and come in at midnight and wake you up because they forgot about you. 4. Buzz someone to move you out of wheelchair.. Two to three hours later still no one coming to get you. 5. Suppose to change you every two hours or so.. How about 6 to 7 hours. 6. They wrote down stuff like "Don't resuscitate" when that was never stated by a doctor. (Imagine if something happened and they didn't try to revive because they wrote the wrong thing down). 7. The CNA will say one thing and then the nurse will say another. 8. Was brought in and asked about rehab.. They said we can't do anything until the doctor does a full body check.. Told us next day.. FOUR days later. 9. Was told rehab on weekends and then they said no and then they said some..etc.. One hand doesn't know what the other hand is doing.. its pretty scary if you are not on top of things. Literally seem to be flying by the seat of their pants. It was countless times that we would ask for stuff and they would say yes and be totally forgotten. They are completely understaffed to the point of danger. Had nurses totally forget to give meds some nights and then wake up my father with the pill still in her pocket the next morning. They are not mean spirited or anything but it is totally run like a third world country. It looks great from the outside but beware.. A classic story and sad story is a gentlemen two doors down fell while trying to get out of bed and broke his hip. ... They were told by the spouse and nurses to make sure bed is lowered to the ground or he would fall... They said yes we will make sure we lower it.. they left it high up, he got out of bed and fell..breaking his hip. They once again nodded and said yes yes... BUT neglect it just to appease you.. Watch out.

  • Deborah Ray
    ★★★★★ in the last week

  • Mary Bayman
    ★★★★★ 3 months ago

About Somerfield At The Heritage

General Information

Legal Business NameHeritage Retirement Facilities LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 26, 2007 (10 years)
Capacity66
Residents64
Percent Occupied97%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Somerfield At The Heritage

Somerfield At The Heritage
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Somerfield At The Heritage has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Somerfield At The Heritage require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 15min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
4hr 25min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.1%
97.1%
97.1%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
38.1%
-
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
20.8%
15.2%
10.7%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
41.1%
-
22.1%
4.3%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
11.8%
6.5%
15.0%
19.4%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
19.2%
19.0%
29.6%
0.0%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
11.5%
9.1%
2.9%
0.0%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
4.8%
0.0%
0.0%
4.5%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
15.2%
20.0%
7.5%
17.1%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
6.4%
3.8%
6.0%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.3%
97.1%
98.3%
99.4%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
94.2%
94.2%
94.2%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.6%
60.7%
67.8%
70.7%
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who made improvements in function
3.7%
6.5%
4.9%
5.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.8%
2.2%
1.4%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
0.5%
0.6%
0.5%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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