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Signature Healthcare Of Elizabethon Rehab & Wellne

  1. Skilled Nursing Home Facilities
  2. Tennessee
  3. Elizabethton Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Wayne Cross
    ★★★★★ a month ago

    My Mother is in this facility and I live a ways away from there, and I'm a disabled veteran. So, I called to check on Mom cause my family told me she had fallen a couple of times and I wanted to find out how and why. I called and ask for Autumn (Mom's nurse). She gets on the phone and I tell her I'm her son and I ask about some of Mom's meds. Well, Autumn answers my questions about a certain medicine and tells me that she was asleep. Then, I went to ask another question and THEN she said " I can't talk to you, you are NOT on the list of people that I can talk to"! After, she had already told me about that certain medicine and that she was sleeping. Then I had to get another family member to call and tell Autumn that I WAS in fact Mom's son. That was NOT a problem BUT Autumn SHOULD NOT release the most private stuff and THEN cut me off. I call back after my sister-in-law called and I told Autumn that I thought she handled that TOTALLY WRONG and she said "did you call to fuss or ask about your Mom". Of course, I called to ask about Mom but I also needed to let her know she was RUDE about it and then she said "I was yelling and belligerent" AND HUNG UP ON ME!!! I WAS NOT YELLING, MY VOICE NEVER CHANGED AND I SURE WASN'T BELLIGERENT!!! Lastly, I called back and Christine answered this time when Autumn had answered right before. I ask to speak to administration or who ever was in charge (this was a SATURDAY) and Christine said "there is NO supervisors of any kind until MONDAY!! The place was running WITH NO ONE IN CHARGE OR SUPERVISORS TO MAKE SURE IT WAS RUNNING PROPERLY, CAUSE CLEARLY, IT WAS NOT RUNNING PROPERLY!!!! Oh, and I forgot to add, that I still COULD NOT call and ask about Mom unless she was there cause my name would NOT be added to "the list" until Monday!!! So NOBODY is in charge the WHOLE WEEKEND!!! HOW DO WE KNOW THEY ARE BEING TAKEN CARE OF, ESPECIALLY WHEN WE CALL AND GET TREATED LIKE THAT AND HANG UP ON FAMILY MEMBERS!! THE ONLY WAY THEY (AUTUMN) CAN GET BY WITH THAT IS BECAUSE NO SUPERVISION!! MOM HAD ONLY BEEN THERE MAYBE 48 HOURS OR SO AND THAT'S THE WAY THEY TALK TO FAMILY!! MAKES YOU WONDER HOW THEY ARE TALKING TO OUR LOVED ONES!!! MAYBE A GREAT PLACE BUT CAN'T PROVE IT BY ME AND MY FAMILY!!

  • Mason Cotter
    ★★★★★ 7 months ago

    Their people need to learn how to drive. How could you be mad at me when you pulled out in front of me and I stopped to save you from yourself? I saw this guy pull in in their oddly colored green Prius with a big antenna on it. The director of this place told me that she wasn't sure if they even owed that vehicle or not and covered for this guy.

  • Darian Goodman
    ★★★★★ 12 months ago

    While visiting, a couple of weeks ago, I began talking with a lady, working in the dietary department. After we spoke of the weather changing and how we dreaded the winter, she began telling me her story. This spry/energetic lady has now came out of retirement twice as she spoke of missing the Elders in the nursing home. Her compassion and dedication, to care for others, is a true reflection of the care Signature Healthcare of Elizabethton provides.

  • Patricia Smith
    ★★★★★ 8 months ago

    I worked for at this facility for 26 yrs. From May 5th 1992- June 22 2018 I was the environmental director. I can certainly tell you thing's have changed for the worse. Environmental was contacted out to HCSG. - Nov 30th 2016..My self and my staff were allowed to stay, with the same yrs of service, an rate of pay. I had enough staff to clean a 94 bed facility at that time. Long term staff. Most had been with engaged staff, an had been there 20 yrs are more. In January 2017. 262 hrs was taken away. No evening person. Housekeeper could only get 35 hrs a week. No OT.which I always managed an efficient dept. I was given more paper work. I was salary. Some pay period I was working up to 90+ plus hrs bi weekly. I was given 2 hsk-7 hrs a day 2- laundry- 7 hrs floor tech 7 hrs. As well as myself. We had dining room x3. PT room 3 shower room's 3 N/stations. - 10- office's 2-Public restroom.1- conference room. /Beauty shop on Wed. 48- room's 26- residents rest room's. 2- lobbys 1 From porch. 1 bk porch. The outside break area, where cigarettes butts on the ground every day. We washed wheels chairs, done room moves. Employees break room. also no one would get the garbage. If housekeeper wasn't there. We didn't have M.M Insurance when we were contacted with Hrs. I lost 2 long term employees within 4 months. Signature Health Care, has been my home away from home,I have stayed in the facility an made a bed in my office several winter's. Because I live in the country. As 2017 more an more work was required of all the staff. I was working 10 to 12 hrs a day. Just to keep the facility half way clean. I was being torn between the Administrator, an my regional boss. I hurt my knee on March 30th 2018. On my knees in the front office. My knee slipped an hit the floor. I didn't think much about it. After several weeks it stared swelling on me. My daughter is a nurse practitioner. She saw it an advise me to elevate an ice at night. I was Waring a knee brace as well. I noticed I couldn't get down on my knees. But I thought I would be fine. On May 21st 2018. I was going in to run the side by side. in the dining area. Where the fish tank had been moved. I was going to fix the floor. It could only be done at night. When I got to the facility, alone with 2 more employees. I was ask to wax the front office, an the other small office. So I did. But 100 hall shower room' the tile in it is awful. So I took the side by side, ran it for 2 hrs with no effect. Because it wasn't seals in the 90s, when installed. That night my knee was very swollen. On May 22 I reported it. It took me all day to find out who to report to. When I gave the report, I gave March 30th as the date I injured it. They sent me to first assists. Which did xrays an said follow-up with orthopedic. I did contact the insurance company. They made me appt with orthopedic. On June 4th-2018 I was put on restrictions. 90% setting. I was given 5 PT visits. They couldn't keep the fluid off my knee, I was to return June 25th- 2018 for MRI. On Saturday I received a letter saying I was denied my claim. I had to reach out to MY primary care physicians. HCSG wanted me to sign papers stated what I could do. I had to ask my primary care physicians. Which said I needed a MRI. I was given a meator from the State of Tennessee,to work with me an the insurance company. Trying to get a MRI. Finally I did get a MRI. It shows meniscus tare. I was told by HCSG to have my Dr statement saying unknown when I could return to work. At this point I hadn't done the MRI. On August 10th he sent the statement. On August 18 I received a letter saying I was to let My regional director know my intentions of returning to work by September 13th. I couldn't return to work. I've never been injured at work in 25 yrs. I gave my notice. I will be going to court in April. I only hope they will have the decency to take care of my medical bills. As long as I have worked for Signature Health Care of Elizabethton. I've wasn't contacted by the Administrator. I wasnt contacted by My director. I think it was very unprofessional.

  • Esmeralda Rogue
    ★★★★★ a year ago

    When I went in to visit a relative of mine who is there for rehabilitation the staff was hostile towards him and threatened to call the cops for no reason. This deeply troubled me and I honestly think that they should be shut down. A lot of people who are clearly way more active when forced to become on bed rest are going to become hostile or upset or aggravated or agitated or being an uphappy about the situation... I mean how would you feel if you lost the use of your legs and were so active walking everyday of your life because you couldn't drive? They say that they are Christian Center but no Christian would treat another the way they treated my relative. I have also seen them take their time when it comes to letting residents be changed or have to go to the restroom as well as I have seen them leave behind Residents at mealtimes while visiting this location. It seems to me that they have a lack of good employees they have lazy employees and all the good ones are clearly leaving this facility because of the way it is run by the managers the owners of this place do not care about the residents. they only care about the money that they bring in... they go out of their way to fire the good employees which I saw while I was visiting. All it takes is you to get one report as a CNA here even if it's something that is completely misconstrued and they will fire you and report it. It does not even have to be to a resident you can be talking with a co-worker and if somebody reports that you were doing something you weren't supposed to do they will automatically fire you instead of giving listening. They are the worst Health Care Facility in our area others have better ratings as far as the State Board goes and as far as employees go. I have seen some truly astonishing things when I visit here I've never seen their elderly smile or seem happy which is a shame you would think the management would do a better job with this location. No Hopefully eventually their true colors will show and they will get shut down so their elderly can get the proper love and care that they deserve as well as their Rehabilitation patients.

About Signature Healthcare Of Elizabethon Rehab & Wellne

General Information

Legal Business NameLp Elizabethton LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 17, 1989 (31 years)
Capacity94
Residents67
Percent Occupied71%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Signature Healthcare Of Elizabethon Rehab & Wellne

Signature Healthcare Of Elizabethon Rehab & Wellne was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Signature Healthcare Of Elizabethon Rehab & Wellne has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Signature Healthcare Of Elizabethon Rehab & Wellne require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 45min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
97.1%
97.1%
97.1%
93.7%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
95.1%
93.8%
95.0%
92.9%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.5%
48.0%
57.1%
52.4%
56.5%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.5%
35.1%
37.7%
43.1%
36.3%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.6%
23.2%
31.9%
25.5%
21.4%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents whose ability to move independently worsened
8.8%
5.2%
9.8%
12.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who received an antipsychotic medication
22.0%
15.8%
9.8%
19.0%
15.9%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents whose need for help with daily activities has increased
4.9%
6.6%
6.2%
8.3%
7.8%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who lose too much weight
0.0%
4.2%
6.0%
2.2%
5.3%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of high risk long-stay residents with pressure ulcers
29.3%
18.7%
17.1%
14.6%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
5.1%
8.2%
8.9%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who have depressive symptoms
8.2%
4.9%
6.2%
1.7%
4.7%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents with a urinary tract infection
4.9%
4.9%
6.2%
3.3%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.2%
0.0%
2.0%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.9%
6.6%
7.8%
5.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.7%
91.9%
89.7%
87.3%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.5%
91.9%
91.9%
91.9%
81.5%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.5%
84.4%
77.5%
72.5%
65.6%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents who made improvements in function
43.5%
32.7%
52.6%
54.8%
11.9%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents who self-report moderate to severe pain
4.9%
5.6%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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